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Reviews of Residence Inn by Marriott Little Rock

3 out of 5
Residence Inn by Marriott Little Rock
1401 S Shackleford Rd, Little Rock, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 247 out of 401 reviews" "
Rating 8 - Good. 87 out of 401 reviews" "
Rating 6 - Okay. 41 out of 401 reviews" "
Rating 4 - Poor. 15 out of 401 reviews" "
Rating 2 - Terrible. 11 out of 401 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Wanda

Liked: Cleanliness
Good property for a reasonable price. Need ice machines on each floor, access to the main lobby for all areas of the hotel (we had to walk outside get to the lobby)
Stayed 2 nights in Apr 2024

4/10 Poor

Debra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not meet reservation criteria. Bathroom not handicap accessible. Bathroom not handicap accessible. No room for wheelchair to get easily into bathroom. Reservation instructions stated traveler is double amputee and blind in the left eye. Had to move furniture to get to the bed. Very, very difficult for traveler to manuever.
Stayed 1 night in Apr 2024

6/10 Okay

Bobbie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marvin, Crossett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FH on Mar 12, 2024
Dear Marvin,Thank you for taking the time to review your recent experience at our property. We are happy to hear that you enjoyed your time with us and hope to see you again next time your travels bring you to Little Rock.Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

8/10 Good

Thomas, San Antonio

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Franz Hayes on Feb 7, 2024
Dear Thomas,Thank you for taking time to review your recent stay at our property. We are happy to hear that you enjoyed your time with us and we hope to see you again next time your travels bring you to Little Rock!Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Becca

Stayed 1 night in Jan 2024

10/10 Excellent

Charles R.

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great property and enjoyed my stay.
Stayed 1 night in Jan 2024
Response from Franz hayes on Feb 7, 2024
Dear Charles RThank you for taking time to review your recent stay at our property. We are happy to hear that you enjoyed your time with us and we hope to see you again next time your travels bring you to Little Rock!Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Barbara, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They actually had plates and silverware instead of plastic ware and paper plates. Their breakfast was very good and had a nice selection
Stayed 1 night in Jan 2024
Response from Franz Hayes on Feb 7, 2024
Thank you for taking time to review your recent stay at our property. We are happy to hear that you enjoyed your time with us and we hope to see you again next time your travels bring you to Little Rock!Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

4/10 Poor

Bahram

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Franz on Dec 31, 2023
Dear JenniferThank you for taking the time to review your recent stay. We are happy to hear you enjoyed your time with us, and hope to see you again next time your Travels bring you to Little Rock!Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Leatha

Liked: Cleanliness, staff & service
Nice hotel. A few things in the room were broken but nothing that was a problem. Enjoyed our stay. Staff was friendly.
Stayed 1 night in Dec 2023
Response from Franz on Dec 31, 2023
Dear LeathaThank you for taking the time to review your recent stay. We are happy to hear you enjoyed your time with us, and hope to see you again next time your Travels bring you to Little Rock!Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

8/10 Good

Stanley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Franz on Dec 31, 2023
Dear StanleyThank you for taking the time to review your recent stay. We are happy to hear you enjoyed your time with us, and hope to see you again next time your Travels bring you to Little Rock!Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Gregory

Stayed 5 nights in Dec 2023
Response from Franz Hayes on Feb 7, 2024
Thank you for taking time to review your recent stay at our property. We are happy to hear that you enjoyed your time with us and we hope to see you again next time your travels bring you to Little Rock!Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except there should be a horizontal silver metal bar near the commode to help people to get up.
Stayed 1 night in Dec 2023

8/10 Good

Pi-Rong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice bed, good breakfast
Stayed 4 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a nice clean one bedroom apartment, king size bed was nice too. Would recommend 👍
Stayed 4 nights in Nov 2023

10/10 Excellent

Shayla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and Easy!
Great safe place to stay!!
Stayed 1 night in Nov 2023

6/10 Okay

Amanda, Lonoke

Stayed 1 night in Oct 2023

10/10 Excellent

Tom

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the roominess of our room and the convenience to all the places we wanted to go visit in Little Rock. We plan to make this hotel our choice for future visits.
Stayed 1 night in Oct 2023
Response from Franz on Oct 17, 2023
Hi Tom,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Franz on Oct 17, 2023
Dear Tom,Thank you for reviewing your recent stay at our property. We are happy to hear that you enjoyed your time with us. We look forward to seeing you again next time your travels bring you to Little Rock.Sincerely,Franz Hayes

10/10 Excellent

Timothy

Stayed 1 night in Oct 2023
Response from LITRI on Nov 1, 2023
Thank you for your great review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean.
Stayed 2 nights in Sep 2023
Response from Franz on Oct 17, 2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Franz on Oct 17, 2023
Dear AnonOn behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Sandra

Stayed 4 nights in Aug 2023
Response from LITRI on Nov 1, 2023
Thank you for your review!

6/10 Okay

Mejhorn

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Franz on Sep 4, 2023
Dear MejhornOn behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.SincerelyFranz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Norma A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from franz on Aug 25, 2023
Dear NormaThank you for taking the time to review your recent experience at our property. We are happy to hear that you enjoyed your time with us, and hope to see you again next time your travels bring you to Little Rock.Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to stay. Room was clean and kitchen has enough pot and utensils. I'm willing to stay again this place. But breakfast was so so.
Stayed 1 night in Jul 2023
Response from Franz on Aug 25, 2023
Dear JessicaDear NormaThank you for taking the time to review your recent experience at our property. We are happy to hear that you enjoyed your time with us, and hope to see you again next time your travels bring you to Little Rock.Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Franz on Aug 1, 2023
We Thank you for taking the time to review your recent stay.SincerelyThe Residence Inn Team

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, quiet and good breakfast food!
Stayed 1 night in Jul 2023
Response from FH on Aug 1, 2023
We Thank you for taking the time to review your recent stay.SincerelyThe Residence Inn Team

10/10 Excellent

Sarah, Carthage

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from FH on Aug 1, 2023
We Thank you for taking the time to review your recent stay.SincerelyThe Residence Inn Team

10/10 Excellent

Arlexisha

Stayed 1 night in Jun 2023
Response from Franz on Jun 25, 2023
Dear ArlexishaThank you for taking the time to review your recent stay at our property. We are happy to hear that you enjoyed your time with us. We hope to see you again next time your travels bring you to Central Arkansas.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Franz on Jun 18, 2023
Dear RodneyOn behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Teyera

Traveled with partner
Liked: Cleanliness, staff & service
Very nice full kitchen super soft pillows hot shower with free breakfast friendly staff, Just limited parked spots. I absolutely loved my stay here! 10/10
Stayed 1 night in May 2023
Response from Franz on May 24, 2023
Dear Teyera,Thank you for taking the time to review your stay! We hope to see you again next time your travels bring you to Little Rock.

10/10 Excellent

Becky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Property clean and nice looking. Room was very clean and upkept also Wasn’t expecting a kitchenette area with full frig. Nice surprise
Stayed 1 night in May 2023
Response from Franz on Jun 18, 2023
Dear Becky,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my room very comfortable and clean. I was next to the elevator so at times it was noisy.
Stayed 3 nights in May 2023
Response from Franz on Jun 18, 2023
Dear JaniceOn behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Franz on May 5, 2023
Dear KrisThank you for taking the time to write a review of your recent stay at our property. We're happy to hear that you enjoyed your stay. We hope to see you again next time your travels bring you to Little Rock.Sincerely,

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Franz on May 1, 2023
Dear Kris,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!Sincerely,

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2023
Response from Franz on May 1, 2023
Dear Helen,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!Sincerely,

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room and nice full kitchen. Good shower stall
Stayed 2 nights in Apr 2023
Response from Franz on May 1, 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Doug

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and conveniently located. I have stayed multiple times and will continue to do so.
Stayed 1 night in Mar 2023
Response from Franz on Mar 13, 2023
Dear Doug,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Friendly staff; relatively high price
We stayed overnight specifically because this location had Tesla destination chargers, and were very thankful that staff put a cone out to block a space for us. Several of the other spaces were blocked by internal combustion vehicles, so by the time we settled back in for the night, only our single reserved spot was still available. The room itself was decent, but showed some signs of age. We found the bed sheets to be particularly rough, and the mattress was extremely firm, making for a pretty uncomfortable night of sleep. The staff were all very accommodating and friendly, and the breakfast with eggs two or three different ways, sausage, oatmeal, etc. were all very good. For the price, I'd probably try a different, newer or recently refurbished facility instead. It's possible the price was higher for the square footage of the room, but a smaller space in better/newer condition for less money would have been a better deal for us.
Stayed 1 night in Jan 2023
Response from Franz on Mar 13, 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt clean and safe
Our stay was nice and convenient to our event location. Good grocery and food options nearby. The parking lot is very well lit. Decent breakfast options. Coffee was just okay.
Stayed 3 nights in Jan 2023

10/10 Excellent

Barbara, Houston

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had medical appointments for my husband. The Residents Inn is very convenient to our Cardiologist office and we are always comfortable here.
Stayed 1 night in Jan 2023
Response from Franz on Jan 11, 2023
Dear Barbara,Thank you for taking the time to write a short review about your recent experience at our property. Please know you always have a home away from home at the Residence Inn Little Rock.Sincerely,The Residence Inn Team

10/10 Excellent

Marvin

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Quck checkin
Stayed 1 night in Jan 2023
Response from Franz on Jan 11, 2023
Dear Marvin,Thank you for taking the time to write a short review about your recent experience at our property. Please know you always have a home away from home at the Residence Inn Little Rock.Sincerely,The Residence Inn Team

2/10 Terrible

Patricia

Traveled with family
No room
No rooms were available when traveler arriver.
Stayed 1 night in Dec 2022
Response from GM on Jan 2, 2023
Hi Patricia,After researching, It looks like the reservation was cancelled at no penalty. We apologize if there was an issue with being sold out.Sincerely,Franz HayesGeneral ManagerResidence Inn Little Rock

10/10 Excellent

Aaron

8/10 Good

Virginia

Stayed 1 night in Dec 2022
Response from Franz on Dec 9, 2022
Hi Virginia,Thank you for taking the time to review your recent stay at our property. We're Happy to hear that you enjoyed your time with us. We hope to see you again next time your travels bring you to Little Rock.

10/10 Excellent

Rachel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lower bed, great living area and kitchen space, breakfast was yummy and the 24/7 snack area was perfect.
Stayed 2 nights in Nov 2022
Response from Franz on Nov 18, 2022
Dear Rachel,Thank you for taking the time to write a short review about your recent stay at our property! We're Happy to hear that you enjoyed your time with us, and we hope to see you again next time your travels bring you to Little Rock.

10/10 Excellent

Jaroslaw

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
as always a perfect place to stay
Response from Franz on Nov 10, 2022
Dear Jaroslaw,Thank you for the nice review! We love having you as a guest. Please know you always have a home away from home here in Little Rock at the Residence Inn.