Exterior

Reviews of Super 8 by Wyndham North Little Rock/McCain

2 out of 5
Super 8 by Wyndham North Little Rock/McCain
3925 McCain Park Drive, North Little Rock, AR

Reviews

6.8
Rating 10 - Excellent. 192 out of 767 reviews" "
Rating 8 - Good. 215 out of 767 reviews" "
Rating 6 - Okay. 143 out of 767 reviews" "
Rating 4 - Poor. 90 out of 767 reviews" "
Rating 2 - Terrible. 127 out of 767 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kathey, Nine Mile Falls

Liked: Staff & service
Needed to be updated.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kathey, Thank you for sharing your feedback with us. We appreciate your insights and will consider them for future improvements. Your satisfaction is important to us, and we hope to welcome you back for a better experience in the future.

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It’s older property, pool did not work Breakfast was average. Good value for one night on the road.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Tim, Thank you for sharing your feedback with us. We appreciate your perspective on our property and services. Should you have any further comments or need assistance in the future, please don't hesitate to reach out to us directly.

6/10 Okay

Michelle, Olathe

Traveled with pets, Traveled with family
Liked: Staff & service
It was ok very noisy. Just a plain hotel. Just needed a place to sleep and relax.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Michelle, We regret to hear about the noise disturbance during your stay. Your feedback on our hotel is appreciated, as we strive to provide a comfortable environment for all guests. If you decide to return, please let us know, and we will do our best to ensure a more pleasant experience for you next time.

8/10 Good

Marvin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Needs updating
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Marvin,We appreciate your feedback and will forward your comments to the relevant team for consideration. Our goal is to continually improve our services to enhance the guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Karon

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Karon,We are thrilled to hear that you enjoyed your stay with us! It was a pleasure having you as our guest, and we hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Carolyn

Business traveler, Traveled with partner
Liked: Amenities
Fantastic
Stayed 1 night in Jan 2024
Response from Manager on Feb 16, 2024
Hello Carolyn,Thank you for sharing your feedback! We are delighted to hear that you had a fantastic experience during your stay with us. We aim to provide excellent service and create memorable moments for our guests. We appreciate your kind words and hope to welcome you back in the future. Safe travels!

2/10 Terrible

Joe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, dirty, fan in bathroom so loud, could not plug tub, hairdryer did not work! Holes in bedspread from cigarettes. We booked it, with no help from staff, I have to re-book the suite he told us the TV didn’t work. He said he could put us in a different room that the TV works, but that would be an extra charge! Very disappointed!
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Joe,We apologize for the inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests. We appreciate your feedback and have shared it with our management for further review. Thank you for bringing these issues to our attention.

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay 🙂 Steve was very helpful when it came to getting me a room
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Erica,Thank you for your feedback! We're glad to hear that Steve provided excellent assistance in securing your room. Our team takes pride in delivering exceptional customer service. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Carolyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff , very nice and professional
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Carolyn,We're glad to hear that you found our staff to be nice and professional during your stay. Our team takes pride in providing excellent service to our guests. Thank you for your kind words, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bacilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ni c e place
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Bacilio,Thank you for choosing our hotel for your stay. We're glad to hear that you found our place nice. We hope you had a pleasant experience and we look forward to welcoming you back in the future.

10/10 Excellent

Naverne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Naverne,Thank you for taking the time to share your feedback with us. We greatly value your opinion and are delighted to hear that you enjoyed your stay with us. Your positive rating means a lot to our team. We hope to welcome you back for another exceptional experience in the future.

10/10 Excellent

Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely kept motel! Highly recommend.
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello Norman,Thank you for your kind recommendation! We are thrilled to hear that you enjoyed your stay at our motel. Our team takes great pride in maintaining a high standard of cleanliness and upkeep. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Meredith

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Toilet paper dispenser was coming out of the wall, tub and floor was dirty, needs a lot of touch-up paint.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Meredith, Thank you for taking the time to provide your feedback on your recent stay. We apologize for any inconvenience you may have encountered and appreciate you bringing these issues to our attention. We value your feedback and will address these concerns with our team to ensure a better experience for future guests.

2/10 Terrible

Shay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No towels and bad service
This was the worst experience I've ever had at a Super 8. There were no clean towels for us and the housekeeper guy was so rude. Everytime we left out the room we had to go back and get our key reactivated. By the way, they looking right at you on the camera and then they ask you what room are you in and no your name isn't on that room. We will never stay here again.
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Shay, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide clean towels for all our guests and will address this issue with our housekeeping team. We appreciate your patience with the key card activation process and understand the frustration it may have caused. We value your feedback and hope you consider giving us another chance in the future.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Thomas,Thank you for your feedback regarding our parking. We apologize for any inconvenience caused and appreciate your understanding. We will surely do our best to update.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, amenities
The rooms were nice and clean Service was great
Stayed 2 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Kim,We're glad to hear that you enjoyed our clean rooms and great service! Thank you for your positive feedback.

10/10 Excellent

Brittney

Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Brittney,Thank you for taking the time to share your positive experience at our hotel! We truly appreciate your kind words and are thrilled to hear that you had a wonderful stay. We strive to provide exceptional service and amenities, and we're glad that we met your expectations. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Colleen

Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Colleen,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Marc

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent half the night cleaning
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Marc ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 Terrible

Rickey Arthur, Fort McCoy

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We didn’t stay there we left and stayed at the Days Inn out of that area
Response from Manager on Oct 4, 2023
Hello Rickey Arthur, Thank you for sharing your experience with us. We appreciate the input referring to our area. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible I bought a room online and went in to check in and he said that in could not check on until three it was 12 at night I bought the soonest time available online and he could not give me a room and let me check out at 11am
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Adam ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dirty, I couldn't even feel comfortable enough to take a shower.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Jessica ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 16, 2023
Hello Kayla,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

Perry's

Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Perry's, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

tracy

Liked: Staff & service
Disliked: Amenities
This property wasn't bad for the money. Breakfast wasn't well planned. The premises could of been cleaner.
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hi Tracy,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

alisha

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello alisha,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Betsy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs and rude staff out to keep deposits
Bed bugs. Rudest staff I've ever dealt with.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Betsy,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Betsy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs, invasive creepy manager
This was the worst experience of my life. Gave a negative complaint to Wyndham because owner was forcefully trying to enter my room to check for smoking at 10:30pm, which he didn't find, after I said my 9 year old daughter could be in there changing because I told her get ready for bed. Wouldn't let me check first and was very invasive. Then this morning, came to my room very upset and yelling because I did the complaint and didn't give back my $60 deposit because of the negative complaint, calling me names and threatening to call police on me even though I was trying to leave. Then as I was packing my stuff, I noticed the bed bugs were so severe they could be seen crawling on the pillow. I don't know how I didn't see them before but I've been very stressed out as a homeless single mom whose car broke down. Even more so now I'm out $60. Don't ever ever ever stay here. They need to be shut down. I'm likely calling code enforcement or the health department or whoever I need to about the infestation. Every interaction I had with a member of staff from when I checked in, they made sure to talk about reasons they keep the deposits. Obviously that's their little extra money on top. Disgusting rooms and invested with bed bugs and the staff couldn't be any less hospitable. I actually ended up making my broke car worse off by driving it because I couldn't imagine staying at this place any longer.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Betsy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Ryder

Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Ryder, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terrible

Scott, Flint

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Scott,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Michael

Traveled with family
Disliked: Property conditions & facilities
The room floor was wet. No ashtray in the smoking room.
Stayed 1 night in Aug 2023
Response from Manager on Aug 3, 2023
Hello Michael, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Kris

Stayed 1 night in Jul 2023
Response from Manager on Aug 19, 2023
Hello Kris,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Harley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Harley,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

April

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Took 30mins to check in, they charged 172 for two ten week old kittens. Dirty sheets and floor, dried food at top of wall and ceiling, gave us two towels for THREE nights, peep hole was see through from outside, outside trash containers were full and smelled like death. The only good thing was the restaurants within walking distance. Went to three places and they were all great.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello April,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

Brittany

Disliked: Staff & service
Poor Customer Service
When we arrived after a very long drive, I was told there was a $60 fee (which was not explained anywhere on hotels.com at my time of booking. I specifically looked for a place that wouldn’t charge a fee at check in). The man who checked us in said it wouldn’t charge us the fee if we used any other card besides Chime and Venmo. I bank with Chime, so this was unfortunate. Once again, this was not anywhere when I booked. I offered to use my Discover to put on file and then he said “Oh well, I actually do have to charge a fee for that too.” Which one is it? You just told me moments before you would only charge a fee if I used my Chime or Venmo card. We were driving back home from Nashville and stopped in Little Rock to see a concert of one of our favorite bands. We ended up having to drive the rest of the way home and miss the show because we had our dog with us and didn’t have a place for her to stay while we went to the concert, so we ended up losing our money in multiple ways due to this. It was disheartening. I guess I should’ve known that you get the service you pay for.
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Brittany, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

William

Stayed 4 nights in Jul 2023
Response from Manager on Jul 14, 2023
Hello William,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Pam

Liked: Cleanliness, staff & service
dryer didn't work properly, the front desk clerk did add time on the dryer so I could dry my clothes. I ended up taking them into the room and hanging them to dry. room was clean. did not get breakfast here.
Stayed 1 night in Jun 2023
Response from Manager on Jul 9, 2023
Hello Pam,Thank you for sharing this honest review and feedback about our breakfast as well as our front desk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Poor

Nosakhere

Liked: Staff & service
Disliked: Property conditions & facilities
Electricity went out after a storm and 17 hours later the lights were still not on in sweltering heat so I cut my stay short.
Stayed 5 nights in Jun 2023
Response from Manager on Jul 2, 2023
Hello Nosakhere,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

Dan, Belle Chasse

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where i needed to go.
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello Dan,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Kristy

Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello Kristy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Moniecea

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude a check in
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello Moniecea,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Carolyn

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location, and places to eat, shop all in close proximity, what i dont like is the additional pet fees
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello Carolyn,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our location. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Christina

Response from Manager on Jul 12, 2023
Hello Christina,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Thelma

Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Thelma,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

HENRY

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Manager on Jun 8, 2023
Hello HENRY,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
You get your money's worth. It's nothing fancy. The customer service was good. We always get a non smoking room when we go. But the room usually has some sort of tell tell signs that some had been smoking in that room prior to our stay. It either smells like smoke or the bed comforter has burn holes in it. But other than that it was a good stay.
Stayed 3 nights in May 2023
Response from Manager on Jun 5, 2023
Hello Guest, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

6/10 Okay

Juan, Memphis

Liked: Property conditions & facilities
M
Stayed 1 night in May 2023
Response from Manager on Jun 2, 2023
Hello Juan, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

6/10 Okay

Phil

Stayed 1 night in May 2023
Response from Manager on Jun 17, 2023
Hello Phil,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Tommy

Business traveler
Not great but it will work
Kinda meh. I wouldn’t recommend it, but if you need to stay here it will be fine. Breakfast was microwave burritos.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Tommy,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

KELLY, Westborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean. Coffee, and juice in the morning was nice. Walking distance to restaurants, right out the front door they’re that close. Right by the MCCAIN mall too. I highly recommend to stay here. Friendliest staff I’ve ever encountered at any motel.
Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hi Kelly,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.