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Reviews of TownePlace Suites by Marriott Little Rock West

2.5 out of 5
TownePlace Suites by Marriott Little Rock West
12 Crossings Ct, Little Rock, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 365 reviews" "
Rating 8 - Good. 84 out of 365 reviews" "
Rating 6 - Okay. 43 out of 365 reviews" "
Rating 4 - Poor. 23 out of 365 reviews" "
Rating 2 - Terrible. 11 out of 365 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all wife and I had a very good experience. The Wi-Fi should be password protected.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff, location, rooms…loved everything about it. Would happily go back here.
Stayed 2 nights in Apr 2024

4/10 Poor

Desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the $150 incidental Hold
Stayed 1 night in Apr 2024
Response from Kristine Todd on Apr 17, 2024
We appreciate your feedback. Any additional hold are released upon checkout.Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is greatl! So much room and very clean. The staff is very friendly. We will stay here every time we are in Little Rock.
Stayed 1 night in Apr 2024
Response from Kristine Todd on Apr 17, 2024
Thanks so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

6/10 Okay

Jimmy

Stayed 1 night in Apr 2024
Response from Kristine Todd on Apr 11, 2024
We appreciate you taking the time to share your feedback.Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it here!
Stayed 1 night in Mar 2024
Response from Kristine Todd on Apr 11, 2024
Thank you so much for staying with us. We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This property needs to have updated carpets and hotel room.
Stayed 1 night in Apr 2024
Response from Kristine Todd on Apr 3, 2024
We are in the process of a full renovation and hope to provide you with better service soon.Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Greg, Sherman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying here when i have business in Little Rock.
Stayed 2 nights in Mar 2024
Response from Kristine Todd on Mar 28, 2024
Thanks so much for being our valued guest! We look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff room was clean and comfortable!!!
Stayed 2 nights in Mar 2024
Response from Kristine Todd on Mar 8, 2024
We appreciate you staying with us!Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the staff was amazing
Stayed 1 night in Mar 2024
Response from Kristine Todd on Mar 8, 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

4/10 Poor

Latonda

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not the cleanest, carpet and furniture in suites need upgrades as well as the stove!!! There was inside construction going on with loud hammering in the rooms next to us and above us. When I called the front desk an inquired about the noise, the worker had an attitude and hung up the phone without acknowledging she was going to hang up. Will not be booking with this hotel again!!
Stayed 2 nights in Mar 2024
Response from Kristine Todd on Mar 6, 2024
We are very sorry for the issues you encountered during your stay. I will share your feedback as a teachable moment to prevent these problems in the future. We are undergoing renovations currently and do hope to provide better services soon!Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager there was amazing and the overnight lady can't remember her name,but she had dreads in her hair was amazing I will be coming back!!
Stayed 2 nights in Mar 2024
Response from Kristine Todd on Mar 6, 2024
Thanks so much for staying with us. We're delighted you had a great visit.Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Larry

Stayed 1 night in Feb 2024
Response from Kristine Todd on Mar 28, 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean, comfortable rooms; pretty typical hotel breakfast, with lots of options and helpful service; only minor complaint was not being able to open window in our room more than an inch or two. Would definitely stay there again. Good value for the price.
Stayed 3 nights in Feb 2024
Response from Kristine Todd on Feb 27, 2024
We appreciate you staying with us and hope to see you again in the future!Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Kristine Todd on Feb 23, 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Malina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Overall, pretty clean. I like the full size dining table and the fridge and sink to wash dishes. Was the perfect place to stay overnight with kids. Breakfast was also great.
Stayed 1 night in Feb 2024
Response from Kristine Todd on Feb 13, 2024
We appreciate your feedback and look forward to seeing you again!Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Beth

Business traveler
Stayed 1 night in Jan 2024
Response from Kristine Todd on Jan 24, 2024
Thanks for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access and felt safe
Stayed 1 night in Jan 2024
Response from Kristine Todd on Jan 17, 2024
Thanks so much for staying with us! We look forward to seeing you again.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kristine Todd on Jan 10, 2024
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2024
Response from Kristine Todd on Feb 2, 2024
Thanks so much for staying!Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2024
Response from Kristine Todd on Jan 24, 2024
Thanks for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Delorse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Kristine Todd on Jan 2, 2024
Thanks so much for staying with us!

2/10 Terrible

Melanie

Stayed 1 night in Dec 2023
Response from Kristine Todd on Dec 19, 2023
We apologize for any issues you encountered during your stay with us and hope to make your next visit more memorable.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas shopping trip
Staff was great, we were allow to check in early. This allowed my wife and I to freshin up a bit prior to Christmas shopping. Room was very nice and comfortable.
Stayed 1 night in Dec 2023
Response from Kristine Todd on Dec 18, 2023
Thanks so much for staying with us. We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

8/10 Good

Jeanine

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel is near a lot of restaurants and right next to a Walmart.You could literally walk to the store, it’s so close lol! Staff was okay not too bad and the breakfast was nice for the price you pay for. Parking wasn’t bad at all and it’s in a pretty good area. The only thing weird though was if you are local you have to pay a $150 in-state fee. But other than that a 4/5 stars for sure!!!
Stayed 2 nights in Dec 2023
Response from Kristine Todd on Dec 18, 2023
We appreciate you staying with us and hope to make your next visit even better!Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the property was clean.
Stayed 1 night in Nov 2023
Response from Kristine Todd on Nov 30, 2023
Thanks so much for staying with us! We look forward to your next visit!Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Dameisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Thankful there was room for the holidays.
Stayed 1 night in Nov 2023
Response from Kristine Todd on Nov 27, 2023
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Latrivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
The hotel was very clean and staff was nice and helpful. The breakfast was great. Normally we would travel and never get breakfast because my husband has a pork allergy but the hotel had Turkey as an option.. we travel a lot and that’s never happened.
Stayed 4 nights in Nov 2023
Response from Kristine Todd on Nov 15, 2023
Thanks so much for staying with us. We're delighted you had a great stay and look forward to seeing you again!Warmest Regards,Kristine ToddGeneral Manager

4/10 Poor

Eldred

Traveled with family
Disliked: Cleanliness
First the positives- the staff was ok, not rude though not overly friendly. The facility seemed to be a bit in need of a refresh but overall not bad. The room and hallways did not smell bad as some hotels seem to do. Negatives - We rented the two bedroom suite and immediately upon entering our room we noticed large white stains of what appeared to be sp****e on the chair, ottoman, couch, and carpet. The stain on the chair and ottoman were wet still where it appeared that some attempt to clean it had taken place but the effort was a low effort one at best. In addition, there were soiled places around the room in several areas. We took pictures of the disgusting stains but it looks like they can’t be posted to Expedia. Would definitely not stay there again.
Stayed 1 night in Nov 2023
Response from Kristine Todd on Nov 15, 2023
We are so very sorry for the issues you encountered during your stay with us. I will share your feedback with the housekeeping leaders to ensure this does not happen again.Warmest Regards,Kristine ToddGeneral Manager

4/10 Poor

Tenita

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Kristine Todd on Nov 7, 2023
We apologize for any issues you encountered during your stay. Sincerely,Kristine ToddGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Small maintenance items
Overall, the hotel was nice. Just a couple of things that could be better. The lighting in the bathroom is really dim. And the bed frame was damaged. Bed shifted when we got in it.
Stayed 1 night in Oct 2023
Response from Kristine Todd on Nov 7, 2023
We appreciate you taking the time to share your feedback. I will get those items addressed immediately.Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice place, staff was very accommodating. Minor issues here & there, but nothing that degraded the experience.
Stayed 1 night in Oct 2023
Response from Kristine Todd on Oct 24, 2023
Thanks so much for staying with us! We look forward to seeing you again.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
It was my first time staying at this location and it was exceptional. Kristin was wonderful at check in and check out. The room was fantastic. I will stay again soon.
Stayed 1 night in Oct 2023
Response from Kristine Todd on Nov 7, 2023
Thanks so much for staying with us! We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service
The staff were super helpful and friendly. The hotel appears to be doing renovations. Had some bugs in the kitchen area each morning that was a little off putting. Room was clean for the most part except the few bugs.
Stayed 3 nights in Oct 2023
Response from Kristine Todd on Oct 23, 2023
We are so very sorry for the pest issues you encountered. I will contact our pest control company to resolve this immediately.Warmest Regards,Kristine ToddGeneral Manager

8/10 Good

Zerundrick

Liked: Cleanliness, property conditions & facilities
It was nice and comfortable.
Stayed 1 night in Oct 2023
Response from Kristine Todd on Oct 23, 2023
Thanks so much for staying with us!Sincerely,Kristine ToddGeneral Manager

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly, professional staff. Good location and a nice breakfast.
Stayed 1 night in Oct 2023
Response from Kristine Todd on Oct 13, 2023
Thanks so much for staying with us! We look forward to seeing you again soon.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Kristy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Would definitely stay here again!
Stayed 2 nights in Sep 2023
Response from Kristine Todd on Sep 25, 2023
Thank you so much for staying with us! We're delighted to hear you had a great visit.Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, room comfort
Road trip
Room was comfortable and quiet. Friendly staff. Buffett breakfast could use improvement.
Stayed 1 night in Sep 2023
Response from Kristine Todd on Oct 30, 2023
We appreciate you staying with us and look forward to making your next visit even better.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristine Todd on Sep 18, 2023
Thanks so much for staying with us! We're delighted you had a great visit.Sincerely,Kristine ToddGeneral Manager

4/10 Poor

Cherelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Glad it was only for one night
We arrived a little early. Before we could even try to check in we was informed the rooms are not ready and another family was waiting over there on their room too. The room we stayed in smell like cleaning supplies and musk. My husband convinced me to stay it was on for one night so I sprayed air freshener and opened the window. The breakfast wasn’t all it was hype up to be. The front desk worker wasn’t really friendly. Not looking to stay there again.
Stayed 1 night in Sep 2023
Response from Kristine Todd on Sep 11, 2023
We are so very sorry for the experience you had while at our hotel. Your comments will be shared with the front desk and housekeeping staff in an effort to improve our services.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

LINDA J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristine Todd on Sep 11, 2023
Thanks for staying with us!Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

MELANIE

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice staff, Lots of Food Options nearby
Stayed 1 night in Aug 2023
Response from Kristine Todd on Sep 6, 2023
Thanks so much for staying with us. We're delighted to hear you had a great stay!Warmest Regards,Kristine ToddGeneral Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk employees!
Stayed 1 night in Aug 2023
Response from Kristine Todd on Aug 28, 2023
Thanks so much for staying with us! We look forward to seeing you again soon.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I loved it there
Stayed 2 nights in Aug 2023
Response from Kristine Todd on Aug 24, 2023
Thank you so much for staying with us. We're so delighted to hear you had a great visit!Warmest Regards,Kristine ToddGeneral Manager

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay while traveling for business. Great staff professional treatment.
Stayed 2 nights in Aug 2023
Response from Kristine Todd on Aug 10, 2023
Thanks so much for staying with us. We look forward to seeing you again soon.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Leona

The staff here is awesome!
Stayed 1 night in Aug 2023
Response from Kristine Todd on Aug 9, 2023
Thanks so much for staying with us! We're delighted to hear you had a great stay.Sincerely,Kristine ToddGeneral Manager

6/10 Okay

Becky

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
There was trash right at edge of bed apparently didn’t do good job cleaning. Couple bugs crawling on wall behind toilet. Makes you wonder what all they didn’t clean. You could clearly see the trash. Not like was far under the bed
Stayed 1 night in Aug 2023
Response from Kristine Todd on Aug 8, 2023
We're so very sorry for the experience you had while staying with us. We take matters such as this very seriously and will make the necessary corrections moving forward so that this will be an isolated incident.Warmest Regards,Kristine ToddGeneral Manager

4/10 Poor

Mohammed

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel really needs full innovation
Stayed 1 night in Jul 2023
Response from Kristine Todd on Aug 2, 2023
We are beginning the process of our renovation now. We hope to make your next stay even better.Sincerely,Kristine ToddGeneral Manager

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service! Room was very clean and beds are super comfortable. Would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Kristine Todd on Jul 27, 2023
Thanks so much for staying with us! We're delighted to hear you had a great stay and look forward to your next visit.Sincerely,Kristine ToddGeneral Manager

8/10 Good

Royce, Rock Hill

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was dirty which made it seem dated. The gym only had one piece of equipment that worked and half the weights were missing. The location was good. The quality was disappointing.
Stayed 4 nights in Jul 2023
Response from Kristine Todd on Jul 27, 2023
We apologize for the experience you had and hope you will give us another chance in the future. We're currently under renovations and hope to have a better product for our guests very soon.Sincerely,Kristine ToddGeneral Manager