Laundry and Cable Issues-Otherwise, Great
Posted Nov 3, 2016
Nice hotel. Room was great, kept clean and supplied. Free breakfast was good. However, they were in the process of changing cable providers and I didn't have a working remote for 2 days. Worse, they kept exchanging the remote with other non-working remotes. I wish they had just said they didn't know when I would have a working remote, but, they kept making promises that didn't happen. Also, I requested laundry service as I had extended my stay. The ticket was completed indicating "Laundry Svc". I received my casual cotton and cotton knit pieces, "Dry-Cleaned". First I was told I would have to contact the third-party cleaning company, myself. I asked for the manager and spoke with her the next morning. She reduced the bill. Unfortunately when I returned home, I found a light brown spot on my new black cotton pants, from the dry cleaning solution.