poorly managed hotel
Posted Aug 17, 2016
Tried to check in early after a 12 hour ride. Was told my room wouldn't be ready for at least an hour because they were cleaning the "railroad" rooms first. Being told you are lower priority than someone else is a big no no in hospitality. Also, at 2am I wake to someone trying a key in our door! I told the guy he had the wrong room. He had the key to our door. Somebody at the front desk had assigned him our room! Other little things too. No toilet paper or hand towels in our room. Trash cans outside overflowing and never emptied while we were there. All that comes from poor management.