Ratings based on 1 Verified Reviews

3.0 out of 5
5.0 Room cleanliness
1.0 Service & staff
5.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Oklahoma City, OK, USA

Small Things and Not Helpful Front Desk Staff

Posted Aug 17, 2015
Pros: Shower, the hard bed, one young trainee at the front desk who tried to help , and the nice house keeping lady who cared about my needs/wants.
Cons: Any attempt to help non-speaking Chinese by anyone on the entire staff would be nice. Keeping tiny slugs out of the lettuce on the buffet.
Location: Nice location I believe. Did not get out much because of rain and a bad knee. Large park within a block and the river within two blocks in.
Too many little issues that should have been very easy to take care of and were not. Very few staff with any English ability at all. Took about 20 hours to get help to connect to internet. Finally, the wonderful lady from house keeping who cleans the rooms came in and hooked all of it up and got the necessary cables. She spoke NO English, but cared enough to help me get online. Too bad the rest of the staff didn't have her kindness. Almost totally unable to get any questions answered or any help from anyone. Everyone just said "no English, no English". I understand this is China, but I have traveled throughout China on five other occasions without these problems. I am also someone who travels all over the world, and it is a little disappointing not to have anyone even willing to try to help.