Ratings based on 390 Verified Reviews

3.2 out of 5
63% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from MN

BASIC NEEDS

Posted Oct 17, 2017
A nice clean hotel providing basic needs in the extended stay, less daily service operating style. Convenient location to freeway.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad you liked our well-kept property location which was convenient for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Just okay

Posted Oct 15, 2017
Fairly clean, staff was okay, but don’t plan on great sleep. Thin walls and ceilings. Beds were okay. Overall, I’d say it’s a little overpriced for what you’re getting.
Comment from Hotel Management
Oct 15, 2017 by Hotel Management, Hotel Management
Thank you for your candid review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our facilities and service levels further. We hope to have one more chance so we can serve you better. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 20, 2017
It was a nice, quiet stay. I was never disturbed. The concierge greeted me when I entered/ excited the main lobby.
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about Extended Stay America. We are glad to know you enjoyed your time with us and that our courteous associates made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2017
Cons: ice machine
clean, nice kitchen but no ice available upon arrival
Comment from Hotel Management
Sep 14, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. I would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Good location, w/expedia, great $$

Posted Aug 31, 2017
Would like to have a 4 piece table setting ,a hair dryer
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Greg, thank you for choosing to stay at Extended Stay America. It’s a pleasure knowing you liked our location and reasonable rates. Please note hairdryers are available at the front desk and are complimentary. We hope you will plan on staying with us again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
This hotel was great! It's my first time staying here and I would really recommend this hotel to a friend or family member. The room was clean, great location, very quiet and staff was great as well. I would definitely stay here again in the future.
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America. We are delighted to know you thoroughly enjoyed your time with us and that our service and accommodations were above and beyond your expectations. We appreciate your recommendation and cannot wait to host you again in the future. Sincerely, General Manager
4 out of 5
by A verified traveler from Santa Rosa, Ca

Nice location.

Posted Jul 13, 2017
Pros: Location
Cons: Water quality
Location: N/A
Average hotel stay. Nothing special. Hotel staff is great.
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
Joel, thank you for choosing to stay at Extended Stay America -Livermore - Airway Blvd. We are glad you liked our location and the service provided by our associates. Thanks again for your review, and we hope to see you soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

OK...all around

Posted Jul 6, 2017
Pros: Easy check in.
Cons: There was still food in one of the cupboards. That could be easily remedied.
Location: Livermore. There is wine & stuff. We were there only to crash after a 4th of July party.
The hotel was nice but it was just OK. Nothing fabulous about it. We crashed here one night & got up early & left. One of the lights fell off the wall when I turned it on. That was a little out of the ordinary. I was scared to mess with anything else.
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay. It’s our pleasure knowing you had an overall enjoyable overnight visit and loved our location. However, we are sorry for the issues you experienced in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
2 out of 5
by robert

Stale rooms that could use a good scrubbing

Posted Jul 5, 2017 on Hotels
This is exactly what you expect from this brand. Old, stale room that should have had the carpet replaced (or at least cleaned) a long time ago. The only reason to stay here is to save money on an extended trip. Price helps make up for the dirt. I will say that it is at least quiet and there doesn't seem to be any riff-raff around. Wouldn't bring my family though
Comment from Hotel Management
Jul 7, 2017 by Manager, Hotel Management
Robert, thank you for your candid comments. Although you were overall satisfied with your stay, we apologize for the cleanliness issues you encountered during your visit. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by Brendan

Not staying here again

Posted Jun 26, 2017 on Hotels
Arrived at 11 pm and had to check in through a security window. Place was filled with people smoking marijuana and drinking beer in the parking lot. neighbors were loud and kept us up till 2 am.
Comment from Hotel Management
Jun 29, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager