Ratings based on 1,459 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 25, 2018
Room with no internet connection mediocre breakfast room clean was basic not thorough
5 out of 5
Recommended
for Everyone
by A verified traveler from DShropshireale

Ideal location for Liverpool waterfront

Posted May 22, 2018
Uncomplicated. Excellent value for money. Price very favorable.
5 out of 5
by A verified traveler

Posted May 20, 2018
Great location
3 out of 5
by A verified traveler

Nice city centre location

Posted May 14, 2018
Pros: Great location
Cons: Replace broken sink.
Disappointed with broken sink (cracks across large section) in bathroom and ceiling plaster peeling off. A broken sink is not acceptable in a major brand hotel.
5 out of 5
by A verified traveler from Newcastle

Posted May 13, 2018
Very central, right on Albert dock. Big rooms reasonable price.
2 out of 5
by A verified traveler from GLASGOW

Posted May 12, 2018
Good location,room carpet filthy , expensive bar
5 out of 5
by A verified traveler

Posted May 7, 2018
Busy and long queue for check in because of bank holiday, but once seen we got a lovely clean room on the top floor facing the wheel and the pier it was amazing! Excellent service and decent breakfast, which you’ve gotta go early or it will be heaving
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel

Posted May 2, 2018
Clean room. Good location and breakfast. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belfast, Northern Ireland

Nice hotel, convenient location.

Posted Apr 30, 2018
Pros: The location.
Cons: No improvements suggested as our visit was without fault.
Location: Located at the docks. Echo Arena with shows; Liverpool Wheel; Hop on and off bus; Liverpool One shopping.
We arrived very early before check-in and the staff were very helpful storing our bags securely in the luggage room which allowed us the freedom to go ou t and about. The hotel is conveniently located to the city centre which is within walking distance. Also very handy for the main bus station. Nice bar in the hotel with a relaxed atmosphere.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheam surrey

Good location

Posted Apr 30, 2018
Good location for city centre. Parking nearby. Room a bit tired in places cracked sink peeling ceiling in bathroom. Pillows like bullets! Tried to get a meal in restaurant but told fully booked yet more than half empty!!