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Reviews of Aloft Liverpool

4 out of 5
Aloft Liverpool
No. 1 North John Street, Liverpool, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1001 reviews" "
Rating 8 - Good. 310 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a pretty good location, quite close to the city center. We found the room to be very dark, and on multiple occasions we were woken up by noisy people in the hallway.
Stayed 6 nights in Mar 2024
Response from Nicki on Apr 16, 2024
Hi Thank you for letting us know about your stay, Please accept our apologies that you found the room dark, When you next come and stay with us please let us know and we will place you in a room on a higher floor We look forward to welcoming you back soonBest Wishes Aloft Liverpool

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good place to stay. The wifi was spotty and a few issues with the water pressure. Apart from that it was very nice.
Stayed 3 nights in Apr 2024
Response from Team Aloft on Apr 11, 2024
Good Morning.On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Aloft Liverpool.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Chloe Flynnreception@aloftliverpool.com

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness
Nowhere to hang towels. Loo roll holder falling off the wall. Insufficient lighting in the room. Only 5 hangers in wardrobe.
Stayed 3 nights in Apr 2024
Response from Team ALoft on Apr 8, 2024
Thank you for your feedback, and apologies for the things we got wrong. We're always happy to bring extra hangers, so I hope you felt able to ask while you were staying with us.

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Great location and staff very friendly
Stayed 2 nights in Apr 2024
Response from Team Aloft on Apr 4, 2024
Good Morning.Thank you for taking the time to submit yout feedback following on from your recent stay at Aloft Liverpool. I was delighted to learn how much you enjoyed your most recent stay with us.Please be rest assured that I will be sharing your very thoughtful feedback with everyone and I know they would wish to join with me in expressing our hope that we will have the pleasure of welcoming you back soon.With all good wishes,Sincerely,Chloe Flynnreception@aloftliverpool.com

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Great room with high ceilings conveniently located next to all we needed to see.
Stayed 2 nights in Apr 2024
Response from Team Aloft on Apr 4, 2024
Good Morning.Thank you for taking the time to submit yout feedback following on from your recent stay at Aloft Liverpool. I was delighted to learn how much you enjoyed your most recent stay with us.Please be rest assured that I will be sharing your very thoughtful feedback with everyone and I know they would wish to join with me in expressing our hope that we will have the pleasure of welcoming you back soon.With all good wishes,Sincerely,Chloe Flynnreception@aloftliverpool.com

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property, very spacious and nice room.
Stayed 1 night in Mar 2024
Response from Team Aloft on Apr 4, 2024
Good Morning.Thank you for taking the time to submit yout feedback following on from your recent stay at Aloft Liverpool. I was delighted to learn how much you enjoyed your most recent stay with us.Please be rest assured that I will be sharing your very thoughtful feedback with everyone and I know they would wish to join with me in expressing our hope that we will have the pleasure of welcoming you back soon.With all good wishes,Sincerely,Chloe Flynnreception@aloftliverpool.com

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tres bien
Stayed 1 night in Mar 2024
Response from Team Aloft on Apr 4, 2024
Good Morning.Thank you for taking the time to submit yout feedback following on from your recent stay at Aloft Liverpool. I was delighted to learn how much you enjoyed your most recent stay with us.Please be rest assured that I will be sharing your very thoughtful feedback with everyone and I know they would wish to join with me in expressing our hope that we will have the pleasure of welcoming you back soon.With all good wishes,Sincerely,Chloe Flynnreception@aloftliverpool.com

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Great room. Would stay again.
Stayed 1 night in Mar 2024
Response from Sam on Apr 7, 2024
Thank You!

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent.
Stayed 3 nights in Mar 2024
Response from Team ALoft on Apr 7, 2024
Thank You!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the architecture of the building is fantastic. The size of the room was great, plenty of room with a fridge. Super comfy king size bed and walk in shower . Position of hotel couldn’t have been any more central for us. Will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Sam on Apr 7, 2024
Thank You!

6/10 Okay

Elizabeth

Convenient location. Average hotel and service, no frills, expensive for what you got
Stayed 1 night in Mar 2024
Response from Team ALoft on Mar 23, 2024
Thank you for your feedback.

10/10 Excellent

Mohraig

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Aloft was the perfect hotel for us with an excellent location. Everyone has been so friendly and helpful, expecially Alex on reception . She gave as lots of useful tips - how to get to Matthew Street (Beatles), Hop On bus departure, eatng places .... All this added to our city break. Liverpool is a beautiful city with friendly people. We look forward to returning in the near future. City is clean and people
Stayed 2 nights in Mar 2024
Response from Team ALoft on Mar 23, 2024
Thank you for your wonderful feedback. We hope you will choose to stay with us again.

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming. The room clean and airy. The bed was comfortable and the shower was great, very powerful. The bar area looked nice but it felt a little soulless the night we were there. Plenty of nice restaurants and bars nearby. Liverpool 1, the Albert Dock, museums and galleries are within easy walking distance. Concessions available via the hotel for the secure NCP car park nearby. We enjoyed our stay and look forward to staying in the near future.
Stayed 1 night in Mar 2024
Response from Team Aloft on Mar 13, 2024
Thank you for your feedback and we look forward to welcoming you again in the future

10/10 Excellent

angie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Aloft on Feb 25, 2024
Thank you

6/10 Okay

Mrs Sarah

Stayed 2 nights in Feb 2024
Response from Team ALoft on Feb 18, 2024
Thank you

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was a little uncomfortable but they gave us extra pillows which helped.
Stayed 3 nights in Feb 2024
Response from Team ALoft on Feb 18, 2024
Thank you for your feedback and we are glad we were able to assist you with extra pillows.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for sightseeing Lovely staff at the hotel
Stayed 1 night in Feb 2024
Response from Team Aloft on Feb 18, 2024
Thank you for your feedback and we do hope to welcome you again in the near future.

10/10 Excellent

Lesley

Stayed 1 night in Feb 2024
Response from Team ALoft on Mar 23, 2024
Thank you

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows not the best but the rest was great
Stayed 1 night in Feb 2024
Response from Team ALoft on Feb 12, 2024
Thank you for your feedback. We do have feather and foam pillows available so if you ever choose to stay with us in the future, please let us know what you would prefer to make you more comfortable

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building with a nice bit of history. Well done as a hotel and clean. Room simple but all was included for a nights stay. Breakfast was very good. If one thing i could add maybe a few more pictures of the city would bring Liverpool into the hotel.
Stayed 1 night in Jan 2024
Response from Team ALoft on Jan 30, 2024
Thank you for your feedback. We do hope you will stay with us again.

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team ALoft on Jan 9, 2024
Thank you

6/10 Okay

Mandy

Stayed 1 night in Dec 2023
Response from Team ALoft on Jan 1, 2024
Thank you

2/10 Terrible

Kyle

Stayed 1 night in Dec 2023
Response from Team ALoft on Dec 27, 2023
Hello, Thabk you for your fedeback. I can see you have given us a low score. If you would like to provide any additional feedback, please message us.

10/10 Excellent

Lucia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Alof on Dec 20, 2023
Thank you

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very central for all the places of interest
Stayed 3 nights in Nov 2023
Response from Team Aloft on Dec 3, 2023
Thank you for your feedback

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights with my daughter as a birthday surprise. Check in was quick & efficient & our room was ready early . Reception area was bright & welcoming . Lift to all floors was helpful . Communal areas all clean . Room was a good size , clean & comfortable . Only fault we found .... the toiletry bottles on the wall in shower were empty . Housekeeping did a quick turnaround . Breakfast was good , lots of choice & very fresh . Great location . Would definitely recommend.
Stayed 2 nights in Nov 2023
Response from Team ALoft on Dec 3, 2023
Thank you for your feedback and we hope to welcome you again in the future

10/10 Excellent

Maria Luciana Acosta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alex on Nov 24, 2023
HI Maria, Thank you for taking the time to leave us some feedback following your recent stay with us. I am so pleased to see that you enjoyed your time here. I hope we see you again next time you are in the area.

10/10 Excellent

Hallie

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Team ALoft on Nov 18, 2023
Thank you

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team ALoft on Nov 17, 2023
Thank you

10/10 Excellent

lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team ALoft on Oct 29, 2023
Thank you

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alex on Oct 20, 2023
HI Martin, Thank you for taking the time to leave us some feedback following your recent stay with us. I am thrilled to see that you enjoyed your stay with us. I hope we see you again next time you are in the area.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I
Nice hotel, couldnt get wifi on in room, kept going in and out, room just like travel lodge style, ok like, clean n comfy
Stayed 1 night in Oct 2023
Response from Alex on Oct 20, 2023
Hi Michael, Thank you for taking the time to leave us a review following your recent stay with us. I am pleased to learn you enjoyed your stay here. I am sorry that you suffered some issues with the WIFI, I have raised the issue with our operations manager in order to have the issue investigated and rectified. I do hope this does not deter your from choosing Aloft in future.

10/10 Excellent

deidre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Team Aloft on Oct 19, 2023
Thank you

10/10 Excellent

louise

Stayed 1 night in Oct 2023
Response from Team ALoft on Oct 16, 2023
Thank you

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Team ALoft on Oct 16, 2023
Thank you

10/10 Excellent

Ann

Business traveler
Lovely old building. Close to everything. Supremely comfortable bed in a great room. If you want to eat in I recommend the fish and chips.
Stayed 3 nights in Oct 2023
Response from Alex on Oct 12, 2023
HI Ann, Thank you so very much for taking the time to leave us some great feedback following your recent stay with us. I am so happy to learn that you enjoyed your time here and felt well rested after a great nights sleep! I will be sure to share your kind words with our team, including the chef that cooked your fish and chips. I hope we see you again next time your adventures bring you ro Liverpool.

2/10 Terrible

patricia

Stayed 1 night in Oct 2023
Response from Alex on Oct 10, 2023
Hi Patricia, Thank you for taking the time to leave us some feedback following your recent stay with us. I am sorry your stay did not live up to our usual high standards on this occasion. If you wish to discuss the issues please get in touch. I hope we have the opportunity to welcome you back again in the not too distant future.

6/10 Okay

Alix

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Some good, some bad.
I stayed two nights for business purposes. Hotel is modern and bed is comfortable but a couple of things let it down. First night I went down to restaurant but was told there were two large coach trips in so I couldn’t eat there and ended up having to find somewhere else to eat. The TV in my room did not work, at least not to level where it was watchable. The signal was scrambled and a lot of channels were missing completely (BBC 1, ITV etc). My colleagues in other rooms also reported the same. The hairdryer overheated within about 60 seconds and wouldn’t turn back on for ten minutes, by which time it was too late. Breakfast is average. Appreciate these may be minor annoyances to many, but when travelling for work, you often just want to relax in your hotel of an evening.
Stayed 2 nights in Oct 2023
Response from Team Aloft on Oct 6, 2023
Thank you for your feedback, We are very sorry to hear that you had some issues during your stay. We have shared this with our management and maintenance team as this is not the experience we want our guests to have. I do apologse and we do hope you will give us another chance in the future.

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to some sightseeing points
Stayed 1 night in Sep 2023
Response from Chelsea on Sep 29, 2023
Hi Alejandro, thank you for leaving your review. We're happy you had a nice time. Kind regards, Chelsea.

10/10 Excellent

Val

Stayed 1 night in Sep 2023
Response from Team ALoft on Sep 24, 2023
Thabk you

8/10 Good

alan

Stayed 2 nights in Sep 2023
Response from Alex on Sep 15, 2023
Hi Alan, Thank you for taking the time to leave us some feedback following your recent stay with us. I am delighted to see that you enjoyed your stay with us. I will be sure to share your feedback with the rest of the team. I hope we see you again in the not too distant future.

10/10 Excellent

Colin

Stayed 1 night in Sep 2023
Response from Alex on Sep 15, 2023
Hi Colin, Thank you for taking the time to leave us some feedback following your recent stay with us, I am delighted to see that you enjoyed your time here. I will be sure to share your kind feedback with the rest of the team. I hope we see you again next time your adventures bring you to the area.

6/10 Okay

D C A

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel lovely, location dubious
Hotel is fine, location less so. Dead rats outside, perpetual smokers in the steps and public zombies on drink and likely drugs outside. Room was clean but both the sink and shower blocked. Towels worn out. Lovely staff!
Stayed 1 night in Sep 2023
Response from Brad on Sep 7, 2023
Dear D C A,Thank you for taking the time to submit your feedback following on from your recent stay with us. I would like to start by way of apologising for falling short of your expectations. Rest assured this is not something that is up to our usual high standards and for that I do extend my sincere apologies.Whilst the hotel cannot be held responsible for what happens on a public road outside of the hotel, we are a city centre hotel, on Liverpool’s most bustling street and unfortunately, like every other major city in the UK, comes problems. Nevertheless I am happy that this occurred outside of the hotel which bares no responsibility to Aloft.We do hope this does not deter you from choosing to stay with us in the future.Kind Regards,BradWe do hope to get the chance to welcome you back again.Kind Regards,Brad

6/10 Okay

DEAN

Stayed 2 nights in Aug 2023
Response from Team ALoft on Sep 11, 2023
Thank you. If you would like to give us some more details on why you gave us 3 out of 5 we will be happy to look at your feedback so we can learn from it. Kind Regards

10/10 Excellent

rhiannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
really nice hotel, rooms are really clean and beds are comfortable. would stay again.
Stayed 1 night in Aug 2023
Response from Alex on Aug 24, 2023
Hi Rhiannon, Thank you for taking the time to leave us some feedback. I am so pleased to see that you enjoyed your time here with us. I will be sure to share your kind words with the rest of the team. I hope we see you again next time your adventures bring you to the area.

10/10 Excellent

Sami

Stayed 1 night in Aug 2023
Response from Alex on Aug 16, 2023
Hi Sami , Thank you for taking the time to leave us some feedback following your recent stay with us. I am delighted to see that you enjoyed your time here. I hope we see you again in the not too distant future.

2/10 Terrible

Andrew

Stayed 2 nights in Aug 2023
Response from Alex on Aug 16, 2023
Hi Andrew, #Thank you for taking the time to leave us some feedback following your recent stay with us. I am sorry you didn't seem to enjoy your time here. If you would like to discuss these matters in greater detail please get in touch via reception@aloftliverpool.comI look forward to hearing from you.

10/10 Excellent

AMY

Couple stay
Lovely hotel very comfortable and close to everything. Morning breakfast buffet was lovely
Stayed 1 night in Aug 2023
Response from Alex on Aug 15, 2023
Hi Amy, Thank you for taking the time to leave us some wonderful feedback following your recent stay with us. I am thrilled to see that you enjoyed your time here and that the team were on hand to offer some great service. I will be sure to share your kind words. I hope we see you again next time your adventures bring you to Liverpool

8/10 Good

Adnan, Salem

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel overall. Some shortcomings but won't be a deal breaker for most. Staff are not prompt with service, you ask for an item and it could take a while until they bring, maintenance in particular is lacking. I asked for a maintenance asststant many times and finally someone showed up and did not even fix the problem, promised to come back but never did.
Stayed 1 night in Aug 2023
Response from Alex on Aug 9, 2023
HI Adnan, Thank you for taking the time to leave us some feedback following your recent stay with us. I am sorry that the staff were not prompt in helping to address the issues you encountered during your stay. Please rest assured that this has been flagged with our management team to be addressed as soon as possible. I do hope this does not deter you from staying witgh us again in future. Best Wishes

8/10 Good

Kevin

Stayed 1 night in Aug 2023
Response from Team Aloft on Aug 26, 2023
Thank you