Ratings based on 864 Verified Reviews

3.7 out of 5
81% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from South West

Posted Jul 20, 2017
Pros: Very good room rate, close to shops. Very nice location next to docks.
Cons: Temperature of rooms.
Tired decor but room rate was good. Only downside for me was it was very muggy and hot during my stay in Liverpool and there was no air in the room. Window would only open a certain amount for safety reasons. Obviously due to age of hotel no air con but would have been nice to have option of use of an electric fan. Apart from that stay was very good, breakfast good and cost of drinks in bar etc very reasonable. The staff worked very hard as they had to man the reception, serve food, serve drinks and answer the phone.
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Good location. Average facilities.

Posted Jul 19, 2017
Did not get the accommodation requested even after booking well in advance
4 out of 5
Recommended
for Everyone
by A verified traveler from cheshire

Very good hotel, walking distance to city center

Posted Jul 7, 2017
Pros: FREE parking and 12 o'clock check out, easy to get to.
Cons: none
Location: Only about 5 mins walk from Liverpool one for shopping, big wheel sky ride, city site seeing tours, the Beatles tours. and Albert dock.
Lovely welcome from hotel staff at check in. Good clean bedding in room, clean bathroom, lovely fresh towels. Only about 5 mins walk from Liverpool one for shopping, big wheel sky ride, city site seeing tours, the Beatles tours. and Albert dock, About 15 mins walk from theaters. Good well known fast food outlets opposite hotel, and other excellent restaurants, 5 mins away. Food is available at this hotel Walking distance to clubs and bars
2 out of 5
by A verified traveler

Posted Jun 28, 2017
Hotel in need of refurbishment and upgrade .. Room was very basic and small .. Only 3 pillows .. Only 2 small bath towels .. Wouldn't use this hotel again
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Easy walk to the docks and into town

Posted Jun 25, 2017
Pros: Good location
Cons: Beds were a bit soft
Location: Docks, city centre
Very friendly and helpful staff . Nothing was a problem.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

Perfect

Posted Jun 4, 2017
This hotel was perfect for a nights stay. Close to the arena which is why we were in Liverpool. Lovely spacious room & the bed was comfy. Nice view. McDonald's & KFC are just across the road if you want a quick snack.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location for my purpose

Posted Jun 1, 2017
Friendly and accommodating staff. Bathroom quite large.
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Ideal location for the Arena and ConventionCentre

Posted May 27, 2017
Stayed here for 4 nights. Nice but dated hotel. Good view of the docks from my window. However the window only opened a tiny amount so the room was stuffy. Bed was too springy for me but managed to sleep once I got used to it. Nice hot shower but the bath was small.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to ferry port

Posted May 26, 2017
Pros: Had parking on site and was two minutes from ferry port and was reasonably priced for an overnight stay.
Location: Close to amenities at Albert Dock.
Only stayed over night and did not use any facilities other than the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely stay

Posted May 25, 2017
Clean room, friendly staff, lovely Terrace facing the sea, Central to town and dock.