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Excellent stay at the Crowne Plaza - really friendly and attentive staff, great location for getting around Liverpool. Would recommend and stay again.
Andrew
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 16, 2024
Dear Andrew, Many thanks for taking the time to review your stay 5/5. I am delighted to see you had such a great time and I hope to welcome you back in the future.
Dear Laura, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.
2/10 Terrible
Jacob
Apr 8, 2024
Had no running pressure in the bathroom with water for showering and barfing air-conditioning, making bad noise all night reported this to reception and was told they’re going to look into it but had no maintenance to look into it when reported next morning mentioned it and the same lady spoke to yesterday, wasn’t there
Jacob
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 11, 2024
Dear Jacob, We appreciate you choosing Crowne Plaza Liverpool for your travel needs. I'm sorry for the issues you encountered during your visit. Reviews such as this go a long way in identifying areas where we can improve.I do hope to welcome you back in the future.
10/10 Excellent
Jordan
Apr 6, 2024
Liked: Property conditions & facilities
Jordan
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 11, 2024
Dear Jordan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.
10/10 Excellent
Heather
Traveled with partner
Apr 4, 2024
Liked: Amenities
Extremely well organised hotel. All of the staff were very polite and helpful.
Heather
Stayed 3 nights in Apr 2024
Response from Guest Relations on Apr 6, 2024
Dear Heather, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I am delighted to see you enjoyed your stay with us. I do hope to welcome you back in the near future.
8/10 Good
Lorie
Mar 31, 2024
Liked: Cleanliness
Clean spacious rooms right on the waterfront. 10 min walk along the waterfront to museums & historic buildings. 5 min walk to city centre with more historic buildings and many restaurants.
Fantastic gym: high quality cardio machines and weigh rack, large warm pool.
Deducting one star because the in-room coffee is horrid instant and there’s no coffee machine in the lobby or coffee shop nearby.
Lorie
Stayed 3 nights in Mar 2024
Response from Guest Relations on Apr 6, 2024
Dear Lorie, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I am happy to see that you enjoyed your stay with us. I do hope to welcome you back in the near future.
There is nothing not to like about this hotel. Value for money. convenient to everything in Liverpool. Lovely staff. Room clean with lots of extras. I would recommend this hotel.
Linda
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 27, 2024
Dear Linda, Thank you so much for your review of our hotel Crowne Plaza Liverpool. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you for taking the time to review your stay. I do wish we could of resolved any issue you may of had during your stay.
6/10 Okay
Mathieu
Mar 25, 2024
Liked: Cleanliness, staff & service
TV equipment are hold
No smart TV and poor internet connection
check-in at 3 pm a bit late.
You can get a late check out by sign-in to IHG however staff not inform you about it.
Only get information about breakfast, no information about pool or gym.
Mathieu
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 27, 2024
Dear Mathieu, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain the good, and improve any negative standards of service and care. Please accept my sincere apologies if your stay was less than satisfactory. I do hope you return in the future,
Excellent location on the waterfront , great helpful staff and everything went very smoothly
Steven
Stayed 2 nights in Feb 2024
Response from Guest Relations on Mar 6, 2024
Dear Steven, Thank you for takin the time to review your stay at Crowne Plaza Liverpool. Delighted to see that you had a wonderful stay and I hope to welcome you back in the near future.
10/10 Excellent
Ryan
Traveled with group, Traveled with family
Feb 25, 2024
Liked: Amenities
Amazing
Ryan
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 25, 2024
Dear Ryan, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.
10/10 Excellent
Mark Richard
Feb 22, 2024
Mark Richard
Stayed 2 nights in Feb 2024
Response from Guest Relations on Mar 22, 2024
Dear Mark Richard, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.
10/10 Excellent
spencer
Feb 19, 2024
spencer
Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 22, 2024
Dear Spencer, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.
10/10 Excellent
john
Feb 11, 2024
john
Stayed 2 nights in Feb 2024
Response from Guest Relations on Mar 22, 2024
Dear John, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.
Stayed for 3 nights for my daughter’s 10th birthday.
We went swimming every day and she loved this.
Restaurant food was decent.
Parking was £54 for the duration. I found this a bit expensive.
Lovely staff.
The 24hr room service menu was limited but ideal for a midnight snack & considering the birthday girl only wanted skin on fries and a choc brownie it was perfect for her.
Immaculate place.
Deffo recommend.
WiFi is the best I’ve ever used.
My daughter’s favourite place so far.
Will return for sure x
Natalie
Stayed 3 nights in Jan 2024
Response from Guest Relations on Jan 25, 2024
Dear Natalie, I do hope your daughter had a very happy birthday !!!! I am delighted to see that you had an enjoyable stay with us at Crowne Plaza Liverpool. Please return in the future.
Dear Shenay, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.
Stayed here as a family for my husbands 60th. We had a fantastic time and the staff did everything to make sure all was fabulous. Love this hotel and we will definitely stay here whenever we visit Liverpool again. Thank you to all the team.
Paula
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 9, 2024
Dear Paula, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I hope your husband had a fabulous 60th Birthday, and I am delighted you had such a lovely time. I look forward to your next visit.
2/10 Terrible
maya
Jan 6, 2024
maya
Stayed 3 nights in Dec 2023
Response from Guest Relations on Jan 9, 2024
Dear Maya, I am sad to see that you scored us a 2/10. I do wish we would of had the opportunity to turn this around. I do hope you give us another try in the future.
8/10 Good
Jamie
Traveled with family
Jan 4, 2024
Liked: Cleanliness, staff & service, room comfort
Not bad
I found the room fine and good in terms of cleanliness but the pool area and changing rooms aren’t always clean
Jamie
Stayed 2 nights in Jan 2024
Response from Guest Relations on Jan 25, 2024
Dear Jamie, Many thanks for passing on your much valued feedback following your recent stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain our high standards of service and care.
10/10 Excellent
chris
Jan 3, 2024
chris
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 25, 2024
Dear Chris, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool and rate us a 5/5. I do hope you return in the near future.
Dear Ann-Marie, Many thanks for scoring your stay at Crowne Plaza Liverpool 5/5. I do hope you return in the near future.
2/10 Terrible
Andrew
Dec 31, 2023
Andrew
Stayed 2 nights in Dec 2023
Response from Guest Relations on Jan 25, 2024
Dear Andrew, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.
The staff were very friendly and helpful. We had trouble with the ac in our room as it was uncomfortably warm and kept blowing warm air, a lovely lady helped us by loaning us a fan and asking maintenace to have a look at it. They were very speedy and was promptly repaired. We can't wait till our next visit. The whole place was very relaxing and had a plesant atmosphere. We'll hopefully be bringing friends on our next visit.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Guest Relations on Jan 9, 2024
Many thanks for scoring your stay at Crowne Plaza Liverpool 10/10. I am delighted to see you enjoyed your overall stay. I do hope you return in the near future.
8/10 Good
W
Dec 23, 2023
W
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 24, 2023
Thank you you your 8/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.
Nice hotel…a little overpriced but fine for overnight stay
Richard
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 24, 2023
Dear Richard, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I hope to welcome you back in he near future.
6/10 Okay
Josie
Dec 17, 2023
Liked: Cleanliness, staff & service
Hotel clean, very nice, room small, not a water view which we paid for, not a bad stay, breakfast was nice
Josie
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 17, 2023
Dear Josie, Many thanks for passing on your much-valued feedback following your recent stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain our high standards of service and care. I will be certain to share this with the team for future visits.
The hotel itself was in a great location. We had tickets for a show at the M+S arena and food at a local restaurant. Plenty of restaurants and bars nearby. Good for couples and friend groups. The staff were lovely, everywhere was clean and the breakfast was nice. The room was a little noisy at times. We could hear other guests. We didn't use the gym and pool so can't comment on them. I would stay there again.
Nia
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 17, 2023
Dear Nia, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am glad you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon.
2/10 Terrible
Chris
Dec 15, 2023
Disliked: Staff & service
Chris
Stayed 1 night in Oct 2023
Response from Guest Relations on Dec 17, 2023
Dear ChrisThank you for taking the time to review your stay at Crowne Plaza Liverpool. I do wish we had the opportunity to resolve any issues you experienced.
Excellent hotel very comfortable and staff very good
Nicky
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 17, 2023
Dear Nicky, Thank you for you for such a fantastic review.We are so happy that you enjoyed your stay with us at Crowne Plaza Liverpool, we genuinely do try to make each Guests stay as special and memorable as we can!
Overall the stay was very good. Only issue was the heating wasn’t working in our room. This did get resolved the next day (as it was full) as they moved our room & at check out they refunded our car parking.
karen
Stayed 2 nights in Dec 2023
Response from Guest Relations on Dec 17, 2023
Dear Karen, I would like to thank you for taking the time to pass on your feedback following your recent stay with us at Crowne Plaza Liverpool. I am extremely happy to hear you thoroughly enjoyed your stay with us and I will be sure to look into all your comments.I sincerely hope you return in the near future.
everything was amazing could not fault it ,the breakfast was amazing plenty of choice for everyone.will defiantly return in the future thanks
Julie
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 17, 2023
Dear Julie, Thank you for taking the time to pass on your much-valued feedback in relation to your recent stay here at Crowne Plaza Liverpool Hotel. I am delighted you enjoyed your overall experience and I hope to welcome you back to the hotel again very soon.
Dear Mohammed, Thank you for taking the time to review your stay at Crowne Plaza Liverpool. I am delighted to see you scored us a 5/5I do hope you return in the near future
Lovely hotel, excellent location. Only face this a four star rating due to having to book a slot for the pool.
Helen
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 10, 2023
Dear Helen, Thank you for takin the time to review your stay at Crowne Plaza Liverpool. The only reason we book slots at the pool is to avoid the disappointment of turning up and the pool being full. We comply with bather loads for health and safety purposes. I do hope you return in the future.
8/10 Good
Richard
Nov 27, 2023
Richard
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 24, 2023
Dear Richard, Thank you taking the time to review your stay at Crowne Plaza Liverpool. Please return in the near future.