Reception

Reviews of Heeton Concept Hotel City Centre Liverpool

3 out of 5
Heeton Concept Hotel City Centre Liverpool
James Street, Liverpool, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 413 out of 1001 reviews" "
Rating 8 - Good. 384 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

PHILLIP

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good! Room perfectly adequate! I’d stay there again!
Stayed 4 nights in Feb 2024
Response from Sophie on Mar 18, 2024
Dear Phillip, thank you for your review, and for your kind comments about our staff. I hope to see you again soon! Kind Regards, Sophie

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very good location. The hotel and rooms were spotless. Rooms were ok, good size.
Response from Marta on Feb 10, 2024
Dear Ashley, thank you for your kind review! I am glad to see that you liked our location and rooms! We hope to welcome you back soon! Kind Regards, Marta

6/10 Okay

Aine

Traveled with family
Payment on arrival is a joke. No breakfast or dining area to relax. Hotel full of foreign nationals. Only plus is hotel is near shopping centre
Stayed 2 nights in Jan 2024
Response from HCH Team on Feb 3, 2024
Dear Aine, thank you for taking the time to write a review, I am glad to see you liked our location, I want to apologise that you had an issue on arrival. Regarding the breakfast and dining area, we will pass your feedback to our management team and we will use it to improve our services in the future. Kind Regards, Marta

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sophie on Jan 10, 2024
Dear Caron, thank you for your good review! We hope you will come and stay again! Kind Regards, Sophie

8/10 Good

Jose

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Sophie on Jan 3, 2024
Dear Jose, Thank you for taking the time to leave a review. We hope you can visit us again soon. Kind regards, HCH team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, parking nearby, spacious room, kettle on room, free wifi. Only complaint is that there was a huge was of hair left in the shower upon check in.
Stayed 1 night in Dec 2023
Response from Sophie on Jan 3, 2024
Dear Guest, thank you for taking the time to write a review, we're glad you loved our location, facilities and our spacious rooms, I will investigate the comments you made regarding the shower and I would like to apologise for this. We hope you will visit us again. Kind Regards, Sophie

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Not the first or last time i’ll be staying here.. ideal location
Stayed 1 night in Dec 2023
Response from HCH Team on Dec 24, 2023
Dear Richard, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad you liked our location. We hope to see you visit us again. Kind Regards, HCH Team

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel. The room was very clean, especially the bathroom. It's very convenient too. It's very close to the town centre and pier area. We used Q Parking in Liverpool One was 5 minutes walk away from the hotel. Hotel very pleasant. It next door to James Street railway station if you dont want to use your car.
Stayed 1 night in Dec 2023
Response from HCH Team on Dec 24, 2023
Dear Nigel, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad you liked our location and you enjoyed our spacious and clean rooms. We hope to see you visit us again. Kind Regards, HCH Team

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HCH Team on Dec 24, 2023
Hi Warren,It looks like you enjoyed your stay with us here at the Heeton Concept Hotel in Liverpool. Thank you for taking the time to leave us a review, and we hope to see you back here soon! Regards,-Heeton Concept Hotel

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with the heating, however, this was raised by the team and was sorted very quickly with a heater given
Stayed 1 night in Dec 2023
Response from Heeton Concept Team on Dec 5, 2023
Hello Amber, we appreciate you taking the time to leave your feedback with us. We are delighted to know that you enjoyed your services and would also like to take this opprotunity to apologize for the incovenience you had to face with the heating I'm glad our team helped you with it. We assure you that it is being fixed by a team of professionals and will be up and running soon. we hope to see you again soon. Wishing you a Merry Christmas, Regards Ridhi.

4/10 Poor

Salar

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Sophie on Dec 5, 2023
Dear Salar, thank you for taking the time to leave us a rating. If you have any issues you would like to discuss please let me know. Kind Regards, Sophie

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 nights at the Hotel, couldn't fault it. Staff excellent and very helpful . Room a good size and very clean. Our only quibble they don't do breakfast but on the plus side there is a Weatherspoons just over the road.
Stayed 2 nights in Nov 2023
Response from Sophie on Dec 5, 2023
Dear Linda, thank you for taking the time to write a review for us, we're delighted to see that you enjoyed your stay! We're glad our staff were able to help you, you enjoyed our spacious rooms and found a great breakfast choice near us, we hope to see you visit us again. Kind Regards, Sophie

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this hotel was a central location to everything that i wanted to do while i was on my visit. Staff were amazing rooms were fantastic bonus of having adjoining doors between rooms with my sisters so were able to all conversate and get dressed for night out without having to leave room to go to another. Will definetly use this hotel on my next visit in july.
Stayed 1 night in Nov 2023
Response from Sophie on Dec 1, 2023
Dear Pauline, thank you for taking the time to write a review for us, we're so glad that you enjoyed your stay, that our central location was perfect for you and that we could accommodate your party together! We can't wait for you to visit again in the Summer. Kind Regards, Sophie

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . And right next door to James street station . Literally 10 mins walk to Albert docks and the shopping centre . Staff were lovely and very helpful would reccomend highly . It’s where I will stay again next time I visit Liverpool
Stayed 1 night in Nov 2023
Response from Sophie on Dec 1, 2023
Dear Sandra, thank you for taking some time to write a lovely review! We're delighted that you had a good stay, our location and our staff were to your liking and we can't wait to welcome you back for another great stay! Kind Regards, Sophie

10/10 Excellent

stella jean

.
Stayed 2 nights in Nov 2023
Response from HCH Team on Nov 24, 2023
Hi Stella,It looks like you enjoyed your stay with us here at the Heeton Concept Hotel in Liverpool. Thank you for taking the time to leave us a review, and we hope to see you back here soon!Regards,-Heeton Concept Hotel

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scared and unsafe
On arrival our room smelled bad of off food we also noticed that there were odd people hanging in and around the hotel which made me feel uncomfortable. later that night we were disturbed with loud voices and shouting until 2am they were so loud and aggressive I couldn’t sleep as I was frightened . In the morning when we were going for breakfast we were meet with 2 police men trying to get access to the room next door so it’s safe to say I won’t be back to this hotel
Stayed 2 nights in Nov 2023
Response from Sophie on Nov 20, 2023
Dear Guest, thank you for taking the time to write a review for us, we are extremely disappointed that you did not enjoy your stay with us and didn't feel comfortable, it is unfortunate that you were disturbed by other guests, if a problem occurs we aim to deal with this straight away with necessary actions. I would like to apologise for your experience and I hope you would stay with us again to give us chance to improve your impressions upon our hotel. Kind Regards, Sophie

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel in an ideal location. The room was clean and the bed was nice and comfy. One of the lifts was out of order, otherwise no issues. We would definitely recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Sophie on Nov 10, 2023
Dear David, thank you for taking the time to write a review, we're glad you enjoyed your stay and our comfy beds, and that you would recommend us! We hope to see you again. Many Thanks, Sophie

10/10 Excellent

Duncan

Stayed 2 nights in Nov 2023
Response from HCH Team on Nov 5, 2023
Dear Duncan, we appreciate you taking out the time to rate your stay. We are delighted to know that you enjoyed your stay with us. We hope to see you soon again. Best Wishes, Team HCH.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Welcoming staff and clean room. Only issue was the room was beside the lifts so slightly noisy
Stayed 3 nights in Oct 2023
Response from Heeton Concept Team on Nov 1, 2023
Dear Paul, we appreciate you taking out the time to share your feedback with us. We are delighted to know that you enjoyed your stay with us, we are sorry about the noise We hope to see you soon again. Best Wishes, Team HCH.

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Normally great but this time totally unacceptable
Hotel location and facilities are great but our room had broken Air Conditioning (room temp was 28 Celsius) and the phone to contact reception to report was broken. Maintenance could not fix either issue and reception could not find us another room after I resorted to going down a few times from the 4th floor. I asked if they would refund if we cancelled and looked elsewhere, but the answer was 'probably' depending if she could speak to her boss so we weren't happy to chance it just in case. We were offered fans but these were just very noisy and simply pushed the hot air around. I suppose at least it drowned out the noise from other guests on our floor blowing a whistle at 1.30 am. It's rare to spend a night with so little sleep because of the heat at this time of year, but with no Air Con the room was like a mini oven. Both facilities and Customer Service were not acceptable even for a budget hotel. Such a pity because we had good stays here previously. With so much competition locally, you would expect them to want our custom more than they did.
Stayed 1 night in Oct 2023
Response from Michael on Nov 2, 2023
Good day Paul, Thank you for your review and we truly appreciate you taking the time to highlight issues from your stay, We acknowledge your feedback and will speak to the team regarding how they could have handled this more effectively for you. Please reach out when you make your next booking and we will personally ensure your stay is to the standard you and we expect on your visit. Kindest regards Michael

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Served its purpose
Wouldnt use this hotel again no bar or dining available except room service which had no alcohol options available room was ok kinda small for a family location was good for docks etc
Stayed 2 nights in Oct 2023
Response from Heeton Concept Team on Nov 1, 2023
Dear guest, we appreciate you taking out the time to share your feedback with us. we are sorry that you didn't like that our bar was close at the moment, we will pass your comment to our management team. We hope to see you soon again. Best Wishes, Team HCH.

6/10 Okay

Hayley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HCH Team on Oct 27, 2023
Dear Hayley, Thank you for taking the time to leave a review. We hope you can visit us again soon. Kind regards, HCH team

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was good, comfortable beds and convenient to get around. It was a basic hotel but okay.
Stayed 1 night in Oct 2023
Response from HCH Team on Oct 18, 2023
Dear Cheryl, we appreciate you taking out the time to share your feedback with us. We are delighted to know that you enjoyed your stay with us and that our location and rooms provided you with a comfortable stay. We hope to see you soon again. Best Wishes, Team HCH.

4/10 Poor

Catherine

Liked: Cleanliness
Disliked: Property conditions & facilities
room was very cold when we arrived and didn't warm up
Stayed 1 night in Oct 2023
Response from HCH Team on Oct 18, 2023
Dear Catherine, we thank you for sharing your experience with us. We are happy that you enjoyed your stay with us and would also like to apologize for the inconvenience you had to face in regards to Air con during your stay but be rest assured that a team of professional engineers are working on it to get it fixed as soon as possible. We hope to see you soon again. Best Wishes, Team HCH.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here a few times now, excellent again, only let down was one lift not working again through out our stay but all in all, Excellent
Stayed 3 nights in Oct 2023
Response from HCH Team on Oct 15, 2023
Dear Guest, Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us, we do apologize for any inconvenience caused by the lift. We look forward to welcoming you back soon. Kind Regards, HCH Team.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
A great location for Shipping & site seeing, handy with local transport facilities Only negative was 'No Breakfast... which i would normally look forward to
Stayed 2 nights in Sep 2023
Response from HCH Team on Oct 3, 2023
Dear Paul, thank you for taking some time to write a review for us, we are glad to see you enjoyed your stay and our location was what you needed for your trip, we hope we will be able to serve breakfast in the future and we would be delighted if you chose to stay with us again. Kind Regards, HCH Team

2/10 Terrible

Michelle

Disliked: Staff & service, amenities, property conditions & facilities
Received wrong room twice. Air conditioning poor. No lobby. Day staff mediocre. Key stopped working and when asked for a new key they didn’t even ask for ID to ensure the room was mine. Many homeless outside and around property. Not a great stay at all
Stayed 2 nights in Sep 2023
Response from HCH Team on Oct 3, 2023
Dear Michelle, we are very disappointed to see that you did not enjoy your stay with us. We want to take the opportunity to apologise if there was any mix up regarding your room allocation, we hope we were able to resolve this as soon as possible, we also want to apologise for any issues you faced with surrounding areas of our hotel, we monitor the premises regularly. Many Thanks, HCH Team

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Great but......
Stay was excellent but let down by a male receptionist who was constantly, not sure how to put it nicely so will just describe it as it is, grebbing behind the counter. While i appreciate people get colds and have to do this, a private place would be better. The area immediately outside the hotel (snicket to the right) seemed to be used by groups of homeless as a meeting area. Felt a bit unsafe
Stayed 1 night in Sep 2023
Response from HCH Team on Oct 3, 2023
Dear Stephen, thank you for taking some time to write a review for us, we're glad you enjoyed your stay but we are very disappointed to see that this was let down by other aspects. We pride ourselves in our professional, friendly team and we will assure we take a look into this. We would like to apologise for any issues you had with the surrounding areas of the hotel, we monitor these areas to make sure they are kept clean and smoke free, we are sorry we missed it this time. Kind Regards, HCH Team

6/10 Okay

Paul

Stayed 2 nights in Sep 2023
Response from HCH Team on Sep 29, 2023
Dear Paul, we thank you for taking the time to rate your stay with us. We hope to see you soon. Best Wishes, Team HCH.

8/10 Good

Javier

Stayed 4 nights in Sep 2023
Response from HCH Team on Sep 29, 2023
Dear Javier, we thank you for taking the time to rate your stay with us. We hope to see you soon. Best Wishes, Team HCH.

10/10 Excellent

Blanka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a great hotel
Great location and a neat, tidy hotel. Comfortable rooms and very nice reception staff. Thank you!
Stayed 1 night in Sep 2023
Response from Heeton Concept Team on Sep 20, 2023
Dear Blanka, thank you for taking the time to write a review for us, we are delighted to see you enjoyed all aspects of your stay and thank you for your comments about our friendly Team, we hope we can welcome you back again in the future. Kind Regards, HCH Team

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Could have been better
Although there were USB ports in the room, there was an issue with the power as they did not charge either of our phones. We also had not lights in the morning, someone had to come to the floor and reset a switch. No breakfast option available. Otherwise, clean and well located however I’d have expected a better experience given the price.
Stayed 1 night in Sep 2023
Response from HCH Team on Sep 18, 2023
Dear Stephen, thank you for your review, we are glad you enjoyed your stay, we apologise for any problems you faced with the charging in your room, please note we have 24 hour reception to help with issues like this, we hope we can welcome you back again to improve your impressions of our hotel. Kind Regards, HCH Team

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Hotel was lovely very clean and comfortable Nice friendly staff. Close to all pubs and restaurants but no noise heard from outside. Will definitely stay here again highly recommended.
Stayed 1 night in Sep 2023
Response from HCH Team on Sep 18, 2023
Dear Sammy, thank you for your review, we are glad you enjoyed your stay and our quiet rooms and we hope we can welcome you back again. Kind Regards, HCH Team

6/10 Okay

Sheila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from HCH Team on Sep 18, 2023
Dear Sheila, thank you for your review, we are glad you enjoyed your stay and we hope we can welcome you back again. Kind Regards, HCH Team

10/10 Excellent

Francis

Stayed 3 nights in Sep 2023
Response from HCH Team on Sep 15, 2023
Dear Francis, we thank your for taking out the time to rate your stay with us. We are thrilled to know that you enjoyed your stay with us and that everything was up to your expectations. We hope to see you soon again. Best Wishes, Team HCH.

6/10 Okay

Mark

Stayed 3 nights in Sep 2023
Response from HCH Team on Sep 15, 2023
Dear Mark, we thank your for taking out the time to rate your stay with us. We hope to see you soon. Best Wishes, Team HCH.

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service
Clean and convenient accommodation with very basic amenities.
Stayed 6 nights in Sep 2023
Response from Heeton Concept Team on Sep 12, 2023
Dear Valerie, thank you for writing a review for our hotel, we are glad you enjoyed our facilities. We hope you will visit us again. Kind Regards, HCH Team

2/10 Terrible

Conor

Stayed 2 nights in Sep 2023
Response from Liam on Sep 12, 2023
Dear Conor, we are sorry you were disappointed with your stay, we wish we knew the reasons so we could work on this accordingly. Many Thanks, HCH Team

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel.
This was my second visit this year. Staff were welcoming and very helpful planning my next visit. The beds are very comfortable . The room was spacious,clean and airy. Price very reasonable. I look forward once again to my next visit in November.
Stayed 1 night in Sep 2023
Response from Heeton Concept Team on Sep 11, 2023
Dear Julia, thank you for taking some time to write us a review, we are delighted to see you enjoyed your stay with us, that our friendly team of staff were able to help you and that your bed was comfortable. We can't wait to welcome you again. Kind Regards, HCH Team

8/10 Good

sally-anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Heeton Concept Team on Sep 11, 2023
Dear Sally, thank you for your rating, we hope you will visit us again! Kind Regards, HCH Team

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, clean large rooms. Exactly what was needed
Stayed 2 nights in Sep 2023
Response from HCH Team on Sep 9, 2023
Dear Sally, we are glad that you had a pleasant stay with us. Thank you for your review and we hope to see you again. Best wishes, Team HCH

10/10 Excellent

ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price
Value for money
Stayed 4 nights in Aug 2023
Response from HCH Liverpool Team on Sep 6, 2023
Dear Ian, we thank your for taking out the time to share your feedback with us. We are thrilled to know that you enjoyed your stay with us and that everything was up to your expectations. We hope to see you soon again. Best Wishes, Team HCH.

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Heeton Concept Team on Sep 4, 2023
Dear Kevin, thank you for leaving us a review. we are sorry you did not enjoy your stay, we wish we knew how we could improve. Many Thanks, HCH Team

8/10 Good

ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value Hotel
Was able to book at very good price, rooms were good and very clean. Perfect location. Yes I would stay again
Stayed 4 nights in Aug 2023
Response from Heeton Concept Team on Sep 4, 2023
Dear Ian, thank you for leaving us a lovely review. Hope to see you again. Many Thanks, HCH Team

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple weekend away
Lovely hotel, clean, ideal location, staff very friendly and helpful would definitely stay again.
Stayed 2 nights in Aug 2023
Response from HCH Team on Sep 3, 2023
Dear Natalie, thank you for your good review, we hope to see you visit again! Many Thanks, HCH Team

10/10 Excellent

Wendy

Yorkshire Pudds
Central location for all attractions. Bars, restaurants & pubs. Close to The Cavern, Liver Building & Beetles Statue. This was our 5th stay, would highly recomend this hotel.
Stayed 2 nights in Aug 2023
Response from HCH Team on Sep 3, 2023
Dear Wendy, thank you for such a lovely review, we hope to see you visit again! Many Thanks, HCH Team

8/10 Good

Carl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could do with a new shower head and Could not change settings on tv so couldn't watch it and people smoking drugs around the back of hotel
Stayed 1 night in Aug 2023
Response from HCH Team on Sep 3, 2023
Dear Carl, thank you for your review, we are disappointed you didn't enjoy your stay, we will pass on any comments to our management. Many Thanks, HCH Team

8/10 Good

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place overall
Stayed 3 nights in Aug 2023
Response from HCH Team on Sep 3, 2023
Dear Vincent, thank you for your good review, we hope to see you visit again! Many Thanks, HCH Team

2/10 Terrible

G

Stayed 1 night in Aug 2023
Response from HCH Team on Sep 3, 2023
Dear G, thank you for your review, we are sorry that you did not enjoy your stay, if you would like to discuss any problems please send us a message. Many Thanks, HCH Team

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Heeton Concept Hotel Team on Sep 3, 2023
Dear Alan, thank you for your review, we hope to see you visit again! Many Thanks, HCH Team