In-room safe, desk, iron/ironing board, free WiFi

Reviews of Liverpool Inn Hotel, Sure Hotel Collection by Best Western

3 out of 5
Liverpool Inn Hotel, Sure Hotel Collection by Best Western
117 - 125 Mount Pleasant, Liverpool, England

Reviews

7.2

Good

Rating 10 - Excellent. 154 out of 812 reviews" "
Rating 8 - Good. 324 out of 812 reviews" "
Rating 6 - Okay. 190 out of 812 reviews" "
Rating 4 - Poor. 100 out of 812 reviews" "
Rating 2 - Terrible. 44 out of 812 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and near the philharmonic hall where i was going. Will stay here again.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Feathers in March
We had to change rooms as first room we were given had an additional single bed, the double bed was 2 singles connected together on a larger base and there were no bedside tables, the room we were moved to was much better although smaller
Stayed 1 night in Mar 2020

10/10 Excellent

Zachary chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zachary
Staff was amazing and friendly. Hotel was clean and decoration is very nice
Stayed 1 night in Mar 2020

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near city centre.
The room was clean average size. The wifi was said to be fast, but when I used an app on my phone to test it, I only got a speed of 4.88Mb/sec, which is slow but sufficient for most uses. I use this place as my go to hotel for when I attend concerts at the Philharmonic Hall, which is just 5 minutes away. Breakfast is self service, with a good range of selections, and is optional, as the city centre is a short walk away.
Stayed 1 night in Mar 2020

10/10 Excellent

Rob, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, great location, friendly staff and clean and tidy rooms
Stayed 1 night in Mar 2020

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The radiator was cold at night so was a bit nippy in the room. Nothing too serious though
Stayed 1 night in Mar 2020

8/10 Good

ciaran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable accommodation for short trip away
Was never going to be using the room much with the match on. While i was there service was very good. No complaints.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were tiny and the breakfast was awful, service at breakfast was shocking hardly any food left and staff not willing to help out
Stayed 1 night in Mar 2020

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Friendly sta
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020

6/10 Okay

Natalie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
A series of unfortunate events!
Only one member of staff on reception so was having to queue for a while at check in or when requesting a taxi. Hotel (half the street) had a power cut from 10pm til 2.30am. No emergency lighting in my room. Had to sit in the bar, which was freezing. Hotel offered no compensation for this. Upon arrival we were informed that the car park was full and spent half an hour trying to pay for on street parking, which offers a max of 2 hrs. When we got in the room we saw the car park had two spaces which were blocked by other inconsiderate hotel guests. The room was lovely, although we requested a twin and was given a double. Didnt stay for breakfast due to the parking situation. A very rare best friend getaway soured by a series of unfortunate events.
Stayed 1 night in Feb 2020

4/10 Poor

TSAGE

After a 12-hour flight and then a 2-hour train journey, I arrived at the hotel only to be told that they didn’t have a room for me as they were undergoing renovation of their property. They told me to go to another hotel where they had made arrangements for me. So this review is not really about this property as I had to move to another property. The Disapponted rating is for the uncaring attitude shown by the hotel in not informing me in advance given that I had done the booking months earlier.
Stayed 1 night in Feb 2020
Response from Hallmark on Mar 1, 2020
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very friendly staff
Stayed 1 night in Feb 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 Good

Sandra, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was really comfy. Lovely old building with tall ceilings and sash windows. Would be nice to have a blind in the bathroom as felt quite exposed in shower with light on facing large frosted window, only a minor issue. Hotel in perfect location to walk to LIPA and town centre so car can be left in hotel carpark.
Stayed 2 nights in Feb 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was filthy Full of scary people who stared at you Think they were asylum seakers we were the only English people there never again
Stayed 1 night in Feb 2020
Response from Hallmark on Mar 1, 2020
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Receptionist very sweet Room clean Good location Breakfast choices limited
Stayed 1 night in Feb 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 Good

Faiq

Business traveler
Liked: Staff & service, property conditions & facilities
Good for what u pay for. Do recommend.
Stayed 1 night in Feb 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, modern room and lovely bathroom. Bed was also very comfy!
Stayed 1 night in Feb 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
OK
Booked a twin room received a double. Luckily there was a spare room available. Unusually narrow corridors. Very stuffy. Reception staff polite professional and helpful. One lady serving at breakfast was completely unhelpful when I asked for a vegetarian option. Good location for university but expensive for what you get.
Stayed 1 night in Jan 2020
Response from Hallmark on Mar 1, 2020
Thank you for your feedback. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Hallmark Inn Liverpool

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jan 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

2/10 Terrible

Aneesa

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting hotel! I got bedbug bites!
Stayed 2 nights in Jan 2020
Response from Hallmark on Mar 1, 2020
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Staff & service
Bumped from room at last minute due to supposed plumbing leak at more central Hallmark hotel. Strange that when I popped into other hotel, no sign of plumbing or building works. Cabbie said this happens all the time.
Stayed 1 night in Oct 2019
Response from Hallmark on Mar 1, 2020
We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Vert clean, great service, good location
Clean and good service from all workers. Bed and pillows werent most comfortable but good enough for a night or 2. Good location, walking distance from everywhere needed and good walking distance from lime street train station just a 5 minute walk. Staff were extremely helpful.
Stayed 1 night in Jan 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 Excellent

Niall

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020
Response from Hallmark on Mar 1, 2020
Thank you for your kind feedback. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. We hope to welcome you back again soon! Kind regards, Hallmark Inn Liverpool

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for weekend
Perfect for a weekend away. Room clean and warm with an excellent breakfast
Stayed 1 night in Dec 2019
Response from Lucy Jones on Jan 16, 2020
Dear Nicola, Thank you for your kind feedback and comments via Expedia. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Lucy Jones Reception

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with group
Disliked: Amenities, property conditions & facilities
Bathroom is the worst , side cool and 1 side hot.
Stayed 1 night in Dec 2019
Response from Lucy Jones on Jan 16, 2020
Dear Anon, Thank you for taking the time to review your experience at The Hallmark Inn, Liverpool. I'm sorry that the hotel did not live up to your expectations. Please be assured your feedback will be passed on to the relevant departments. Kind regards, Lucy Jones Reception Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Good location. poor service. the room had no curtains and was small and very squeezed. Not like the pictures show. If this is a smaller room it should have been charged less.
Stayed 1 night in Dec 2019
Response from Lucy Jones on Jan 16, 2020
Dear Anon, Thank you for your feedback and comments via Expedia. Apologies if you found your room to be small, due to us being a Grade Two listed building we are not purpose built and therefore our rooms do vary in shape and size - this is also why we have no lift. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Lucy Jones Reception

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just before this trip I threw out my back but I had not thought about what that might mean. There is a portion of this hotel that is a walk up, which is where I was to stay. The hotel was full and I could not be moved. Luckily for me the woman at the concierge desk found someone to bring my bags up for me and when I left the gentleman who processed my checkout also brought my bags down for me. The room was comfortable, though it is small. There's room for the bed, one nightstand on one side, a wardrobe, a desk and chair. One side of the bed was pushed up against one of the walls. The bathroom could use a little updating, one of my tiles was loose but didn't cause me any grief. The location is good, walkable down to Liverpool City Centre but I generally took a taxi back up to the hotel because it is uphill and it can get a bit steep. There was a larger breakfast available for more money. I took it one day, there were a lot of options even before the Full Breakfast arrived. Overall, it was an acceptable room for the price.
Stayed 3 nights in Oct 2019
Response from Lucy Jones on Jan 16, 2020
Dear Jessica, Thank you for your feedback and comments via Expedia. Apologies if you found your room to be small, due to us being a Grade Two listed building we are not purpose built and therefore our rooms do vary in shape and size - this is also why we have no lift. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Lucy Jones Reception

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
I did not like the fact that when I got there the prices had gone up just because liverpool were playing at home!. Not my fault! For £300 for 2 nights... no breakfast included!! 1 receptionist was lovely the other rude and abrupt. Would not recommend. Dated once past reception
Stayed 2 nights in Nov 2019
Response from Lucy Jones on Jan 16, 2020
Dear Anon, Thank you for the taking the time to review your experience here at The Hallmark Inn, Liverpool. I am sorry to hear you were not fully satisfied with your stay with us. Unfortunately hotel rates rise depending on what is happening in the city, you will find whenever Liverpool are playing at home all the hotels in the city will raise their rate - this is standard practise. Please be assured all of your feedback will be passed on to the relevant departments. Kind regards, Lucy Jones Reception

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Brilliant location for university and station and cathedral
Stayed 1 night in Dec 2019
Response from Lucy Jones on Jan 16, 2020
Dear Anon, Thank you for your kind feedback and comments via Expedia. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Lucy Jones Reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Straightforward checking in & out! Lovely room & ensuite. Parking available, pay reasonable.
Stayed 1 night in Dec 2019
Response from Lucy Jones on Jan 16, 2020
Dear Anon, Thank you for your kind feedback and comments via Expedia. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Lucy Jones Reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019

6/10 Okay

Richard

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2019
Response from Liverpool on Nov 18, 2019
Dear Richard, Thank you for your feedback via Hotels.com. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards Hallmark Inn

10/10 Excellent

Eamon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost money...returned.
This hotel made my stay one of the most memorable ones I can recall.There honesty is impecable,and would have no problem,recommending it to anyone.
Stayed 1 night in Nov 2019
Response from Liverpool on Nov 18, 2019
Dear Eamon, Thank you for your kind feedback and comments via Hotels.com. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Hallmark Inn

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Beautiful setting and really nice receptionist. Property probably seen better days but they make the most of it. A couple of initial heating problems but they sorted it. Lovely breakfast. Friendly staff.
Stayed 1 night in Nov 2019
Response from Liverpool on Nov 18, 2019
Dear Sir or Madam, Thank you for your kind feedback and comments via Expedia. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Hallmark Inn

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,clean room and hotel, easy to check in and out
Stayed 4 nights in Nov 2019
Response from Liverpool on Nov 18, 2019
Dear Sir or Madam, Thank you for your kind feedback and comments via Expedia. We are very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Hallmark Inn

8/10 Good

Carrie

Stayed 1 night in Oct 2019

8/10 Good

william

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Oct 2019
Response from liverpool on Nov 4, 2019
Dear William, Thank you for your feedback via Hotels.com. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Hallmark Inn