Ratings based on 2,575 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Denver, CO.

Good Breakfast & Location; Not happy with room.

Posted May 13, 2017
Pros: Breakfast & location.
Cons: Put a chest of drawers or some place to put clothes.
Location: Location was good- there were many restaurants and stores at the Albert Docks.
The breakfast was very good and so was the location near Albert Docks- but other than that I wouldn't recommend. They put us in a handicapped room that had no chest of drawers or vanity to store our clothes. We called the front desk to see if we could change rooms and were told that all the rooms were the same. So, we lived out of our suitcases for 4 days.
Comment from Hotel Management
May 15, 2017 by Philip, Hotel Management
Thank you reviewing your recent stay with us. I'm pleased to hear that you enjoyed our breakfast selection which we have recently invested in improving. All our rooms are a standard queen sized room and do have a wardrobe with shelving for storing clothes, we will certainly take your comments about lack of drawer space on-board however. We hope to welcome you back in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hampton Hilton Liverpool

Posted May 6, 2017
Really great facilities. Free wifi, breakfast included (although, could have fresher food). Room really nice, only need more pillow options.
Comment from Hotel Management
May 11, 2017 by Philip, Hotel Management
Thank you for choosing to stay with us, we hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean and comfortable hotel

Posted May 3, 2017
Pros: Beds were really comfortable, had a excellent nights sleep.
Cons: The breakfast choice could be improved.
Location: Location to Liverpool Centre is a little bit out of the way, however Liverpool One is about a 5-10 minute
We travelled for a weekend break, the hotel check in was quick and easy. The rooms were comfortable, clean and modern.
Comment from Hotel Management
May 4, 2017 by Philip, Hotel Management
Thank you taking the time to review your stay with us, we appreciate all feedback as it helps to shape our guest experience. We hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

Great hotel

Posted May 1, 2017
Really enjoyed our night here, the staff were helpful and friendly. As a large hen night group we were a little boisterous (17) but they allowed us to have fun and enjoy the day. Room was large and really clean, we'll be back. Thank you.
Comment from Hotel Management
May 4, 2017 by Philip, Hotel Management
Thank you for choosing to stay with us, I'm pleased to hear you had a great stay and we hope to welcome you back on a future visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Great location. Friendly staff, very clean and good value for money.
Comment from Hotel Management
May 4, 2017 by Gianfranco, Hotel Management
Thank you for your feed back, I hope to welcoming you back soon. kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location nice hotel

Posted Apr 21, 2017
Within easy walking distance to dock and city centre and shops Great breakfast Not a fan of the bathroom door but happy with our stay there and would stay there again
Comment from Hotel Management
May 4, 2017 by Ginafranco, Hotel Management
Thank you for your feed back, I have passed your note about the bathroom door to the brand design team. Thank you for staying with us. kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from chester

Nice hotel close to Albert dock

Posted Apr 20, 2017
We stopped here for 1 night over Easter, nice clean hotel and good breakfast , definitely would return
Comment from Hotel Management
May 4, 2017 by Gianfranco, Hotel Management
Thank you for your review, I'm happy to see you have enjoyed your stay and the city. See you again soon. Kind Regards
3 out of 5
Recommended
for Couples
by A verified traveler from Leeds

Expensive Parking, broken shower head...

Posted Apr 19, 2017
Pros: It was quite central
Cons: Price of parking, functionality of shower head
Location: very close to Albert's Dock
... besides that everything was ok. Mattress are a bit thin. I've experienced way worse in the 3 star category.
Comment from Hotel Management
Apr 20, 2017 by Gianfranco, Hotel Management
Thank you for your feed back, I'm glad you have enjoyed your stay with us and we are looking forward to welcoming you back on your next visit to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location. All staff very friendly.

Posted Apr 16, 2017
Great Hotel- right next to the docks. Modern, clean and staff friendly. Breakfast was free with stay- and was a full English!! Would highly recommend.
Comment from Hotel Management
Apr 20, 2017 by Gianfranco, Hotel Management
Thank you for your feed back, I'm glad you have enjoyed your stay with us and we are looking forward to welcoming you back on your next visit to the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

There was no view

Posted Apr 15, 2017
Nice hotel,room a bit cold at times shower great.good breakfast & staff friendly & helpful.
Comment from Hotel Management
Apr 20, 2017 by Gianfranco, Hotel Management
Thank you for your feed back and for choosing your hotel, I'm glad you have enjoyed your stay with us and we are looking forward to welcoming you back on your next visit to the city.