Ratings based on 940 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

The Beatles live here!

Posted Oct 13, 2017
This hotel is a must-stay for all Beatles fans! Wonderful ambience and impeccable staff and service. Great location too!
Comment from Hotel Management
Oct 14, 2017 by Stephen, Hotel Management
Thank you Maryanne, we are delighted, Best regards, Stephen
3 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Beatles

Posted Sep 21, 2017
As a hotel, it is not such a great one - rooms are small, breakfast (need to pay) is lousy and you get minimum. But, the Beatles spirit is all around, and if it's what you came for in Liverpool it worth the feeling
Comment from Hotel Management
Sep 22, 2017 by Stephen, Hotel Management
Dear Guest, Thanks for the review and feedback, sorry you didnt enjoy our breakfast and rest assured I will discuss with the Head Chef your comments, we have a new breakfast chef starting this week so hope he will uplift the offering also,thanks again Stephen
4 out of 5
Recommended
for Everyone
by A verified traveler

Items needed for improvement

Posted Sep 19, 2017
No wash cloths available TV hard to operate Very dim lighting At a Beatles hotel- no real Beatles music available ( only in lobby and faint ). Maybe they're careful so as to not irritate guests? Well, at a hotel named Hard Days Night, maybe guests bothered by Beatles music everywhere shouldn't stay there! I wanted to listen to Beatles music in my room and it was limited and hard to use on TV system.
Comment from Hotel Management
Sep 20, 2017 by Stephen, Hotel Management
Thank you for your feedback which will be addressed, Kind regs Stephen
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Perfect place for Beatles fan

Posted Sep 17, 2017
Loved being surrounded by Beatles photos! Best place ever for a Beatles fan. Great location, too--just around the corner from Matthew Street and the Cavern Club area. And within walking distance from shopping, Albert Dock, and Pier Head. Staff was friendly and helpful, rooms were very nice. I would go back in a minute!
Comment from Hotel Management
Sep 18, 2017 by Stephen, Hotel Management
Dear Pat, Thank you for your great feedback, See you soon, Kind Regs Stephen
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Good location

Posted Sep 10, 2017
Pros: Location, decor
Cons: Customer Service
Location: Restaurants and shopping a short walk away.
Close to shopping and restaurants. No parking on site or area to pull in however once you manage to get your cases up the stairs you will receive instructions on where the pay parking is just down the road. Room was large, bed comfy and amenities good. There was peeling paint and a patched plaster area on the ceiling in our room which needs attention. Staff surprisingly unhelpful, no umbrellas at reception for guests to borrow, chatted amongst themselves when we came to the desk, no 'good morning' or smile. We couldn't connect to the free wifi, they sent a technician to our room, he didn't know what to do and said he'd get back to us. Never heard from him again. Good location but some fine tuning required at this hotel.
Comment from Hotel Management
Sep 12, 2017 by Stephen, Hotel Management
Thank you Helene, the fine tuning is happening but thanks for your thoughts too, Kindest regards, stephen
3 out of 5
by A verified traveler

Good location, fun theme, not worth the price

Posted Sep 8, 2017
Pros: The Beatles theme, location, staff friendliness
Cons: Cleanliness, comfort
The location couldn't be beat - in the heart of the shopping district and next door to the legendary Cavern Club. As a Beatle's fan, one couldn't find a more appropriate hotel. The staff was courteous and helpful, wait times to check in were quick, and staff was attentive. At the same time, there was hair in the tub and on the bathroom floor, a blood stain on the duvet, and the bed was very uncomfortable. Also, the temperature could not be controlled. For a hotel that describes itself as "luxury", these aspects are unacceptable. It might be better to spend the money on another hotel and just come here for a visit (definitely worth visiting!).
Comment from Hotel Management
Sep 11, 2017 by Stephen, Hotel Management
Dear Greg, Thanks for the feedback , sorry about the issues which will be addressed straight away, not good enough, i agree, sorry again, Stephen
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Great location

Posted Sep 3, 2017
If you are in Liverpool as a tourist this is the place to stay it is walking distance to virtually everything you will want to see or do. The only negative comment we have is that the front desk staff did not seem very friendly however this was outweighed by all positives this hotel of.
Comment from Hotel Management
Sep 5, 2017 by Stephen, Hotel Management
Thank you Stephen
2 out of 5
by A verified traveler from milwaukee wi

No air conditioning

Posted Aug 30, 2017
Told front desk 3x air was out did nothing about it
Comment from Hotel Management
Sep 1, 2017 by Stephen, Hotel Management
Dear Mike, Really sorry we had a serious problem with the AC in certain areas which is now fixed but again sorry not in time for your stay, Kind Regs Stephen
4 out of 5
Recommended
for Everyone
by A verified traveler

Right time

Posted Aug 28, 2017
The Beatles international festival was just a very welcomedifferent bonus for our stay.
Comment from Hotel Management
Aug 30, 2017 by Stephen, Hotel Management
Thank you, delighted you enjoyed HDNH, Stephen
5 out of 5
Recommended
for Everyone
by A verified traveler from NORFOLK, UK

Location

Posted Aug 23, 2017
Pros: Comfortable and excellent service
Cons: Maybe drinks cost could come down a bit
Location: As mentioned above good location for everything
Great location to shops, restaurants, music. Hotel has a very nice bar area to relax. We had a room with a balcony on higher floor overlooking the city. Will stay again when in Liverpool. Car park close to hotel eleven pound for 24 hrs
Comment from Hotel Management
Aug 25, 2017 by Stephen, Hotel Management
Dear Billy thanks a lot for the kind words. I appreciate you sharing with the community. Hope to see you seen again. Kind regards Stephen