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Reviews of Leonardo Hotel Liverpool - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Liverpool - Formerly Jurys Inn
No. 31 Keel Wharf, Liverpool, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 621 out of 1261 reviews" "
Rating 8 - Good. 376 out of 1261 reviews" "
Rating 6 - Okay. 151 out of 1261 reviews" "
Rating 4 - Poor. 76 out of 1261 reviews" "
Rating 2 - Terrible. 37 out of 1261 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE: Location, friendliness of staff, soundproofing (considering there was a storm outside, you couldn't hear a thing!) and the bonus of a sizeable discount on Kings Dock car park! LOATHE: If I had to nitpick; Bathroom was a little worn out. Aside from that, and especially for the price this weekend - absolutely brilliant!
Stayed 2 nights in Apr 2024
Response from The Leonardo Hotel Liverpool on Apr 14, 2024
Hi Daniel,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024
Response from The Leonardo Hotel Liverpool on Apr 14, 2024
Hi Jennifer,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect for the Albert Docks area, and the staff are lovely and friendly.
Stayed 3 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on Apr 9, 2024
Good Evening Nicholas,Thank you for taking the time to leave us a review!I'm glad to hear you enjoyed the location of the hotel and that the staff were all friendly. We hope to welcome you back soon. Many Thanks

6/10 Okay

Carl

Traveled with family and small children
Liked: Property conditions & facilities
Have stayed at the Leonardo Liverpool multiple times and have had a great stay. I’m sad to say that we were left disappointed this time. The price of breakfast has been raised, which is fine, however the choice of items and standard of the food was very disappointing. Less choice of hot food, undercooked items and food serving dishes left empty for long periods. Definitely not worth the £31 price tag.
Stayed 1 night in Apr 2024
Response from The Leonardo Hotel Liverpool on Apr 14, 2024
Hi Carl,Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in was good jack was a pleasant young man
Stayed 4 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on Apr 2, 2024
Hi Michael,Thank you for leaving us a 5/5 review!We trust you had an enjoyable stay with us and everything met the Leonardo standards.I'm pleased to see Jack made a great first impression and gave of great customer service, we've passed this feedback onto the Front Office Manager who will be sure to pass on this feedback to Jack.Many Thanks

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice light, bright and cheerful hotel. Breakfast was delicious and offered a great and vast choice. Was a bit disappointed at the limited menu though in the lunch/evening restaurant, although the chicken burger was tasty! Had expected the restaurant to be a bit more 'intimate' and cosy but I guess that's one of the things about being one of a chain of establishments; they tend to be a bit impersonal. IMO the best thing was the location of the hotel. Absolutely perfect, Dockside, easy walking distance of the Mersey, museums, shops, railway station and plenty of great eateries. And I could almost reach out of the room window and touch the Liverpool Wheel!
Stayed 3 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on Apr 14, 2024
Hi Louise, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

10/10 Excellent

Carter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location- wonderful room.
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on Mar 26, 2024
Dear Carter,Thank you for leaving us a review after your recent stay!Thanks for the 5/5 rating, we hope to welcome you back soon.

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location is excellent for the Arena, the bar staff and the room service team were helpful and friendly. The room was seriously dated and nowhere near 4 star (no extractor fan, fridge, fronts to wardrobe, pillows, space…). One morning the water was tepid as the boiler had broken. The reception staff were varied with one bordering on just rude. The breakfast was ok but the ketchup and was so low budget I thought I had put strawberry sauce on my plate and the beans translucent.
Stayed 3 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on Apr 14, 2024
Hi Mark, Thank you for taking the time to submit us a review, we hope to welcome you back soon! Kind Regards

4/10 Poor

Joanna

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very friendly but the hotel seemed tired. We stayed here in 2019 and it seems to have gone down hill since then. The bathrooms are tired, we had a cracked sink and rust around the edges of the mirror. The paint was dirty and it didn’t feel very clean. There was no hot water in any of the 3 rooms I’d booked on Saturday morning, and when I mentioned to Reception the reply was it was because everyone was using hot water at that time and it was the same for everyone, but there should be hot water now (1pm).. and cold water is good for your hair! I would usually expect guaranteed hot water any time of day in a hotel?!? No apology or offer of compensation, so it seemed like this wasn’t a one-off issue, but quite normal.. The bed was comfy and the breakfast was good. It was a convenient location for the Arena, but it was £10 more per night than the Premier Inn 2 mins walk away, so I think next time I’ll book that as my daughter stayed there this weekend and had lots of hot water and a great bathroom (and powerful shower - she said her hair had never felt so clean haha) as well as everything else.
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on Mar 21, 2024
Dear Joanna,Thank you for leaving us a review after your recent stay.I'm sorry to hear that your recent stay was not up to our usual standards, at Leonardo hotel we thrive on guest satisfaction and aim to have high standards across the board.I've passed this review onto the relevant departments to ensure we can prevent issues like his happening again.

8/10 Good

Dian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Leonardo Hotel Liverpool on Mar 21, 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

6/10 Okay

Seema

Traveled with partner
Liked: Cleanliness, staff & service
Great location, good parking, clean hotel, rooms very dated, bathroom also super dated, would not rate it as 4 star.
Stayed 1 night in Mar 2024
Response from The Leonardo Hotel Liverpool on Mar 11, 2024
Dear Seema,Thanks for taking the time to leave us a review upon a recent stay with us.I happy to see you enjoyed the hotel central location and the hotels cleanliness.We hope to welcome you back soonThanks

8/10 Good

Dipti

Stayed 2 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on Mar 21, 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

4/10 Poor

Nicola

Traveled with partner
Disliked: Property conditions & facilities
Staff were welcoming. The room was not great at all, next to the bed there was a large stain on the carpet that was very questionable, shelf missing in bathroom. Upon checking in at 3pm there was groups of people in close rooms making lots of noise getting ready for a night out, which I do not have an issue with at all however better room could have been selected for a couple. We asked to move rooms because of this and the room was much better however I wouldn’t have rated it as a 4 star hotel. Would not recommend for a couple staying the night in Liverpool
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on Feb 27, 2024
Dear Nicola,Thank you for submitting a review upon your recent stay.I'm sorry to hear the usual Leonardo standards were not met in your first room this will be addressed with our accommodations manager to prevent further events happening like this.I'm happy to hear your second room was much better and the reception team were welcoming this has been passed onto the Front Office Manager who can share with their team.We look forward to welcoming you back soon!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is nearby. Check-in was very easy. Staff friendly and helpful. Enjoyed the breakfast and overnight stay. Would definitely book again.
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on Feb 24, 2024
Hi Paul,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on Feb 24, 2024
Dear Christine,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Thank you
Stayed 2 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on Feb 24, 2024
Hi Erin,Thank you for choosing to stay with us at The Leonardo Hotel Liverpool! We really appreciate you're feedback and look forward to welcoming you back with us soon.Best Regards,

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on Mar 21, 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Good

Katrina

Traveled with family
Warm and clean close to Albert Dock
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on Feb 15, 2024
Thanks for submitting a review.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Leonardo Hotel Liverpool on Feb 15, 2024
Thanks for submitting a review.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, couldn’t do more to help, room clean and bright. It’s a shame the there was not parking at the hotel It was only 5 mins away though. £12 a day parking and £12.50 /£14.50 breakfast I thought one or the other could’ve been included. But I would definitely recommend staying as it was a great location.
Stayed 2 nights in Feb 2024
Response from The Leonardo Hotel Liverpool on Feb 10, 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

6/10 Okay

Stephen

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not the cleanest
Stayed 1 night in Nov 2023
Response from The Leonardo Hotel Liverpool on Jan 28, 2024
Dear Stephen,Thank you for taking the time to leave us a review at The Leonardo Hotel Liverpool.I'm sorry to hear the hotels usual standards were not up to scratch, we've passed the feedback onto our Housekeeping Manager who can be sure to address his with her team.Thank you again for leaving us a review!

8/10 Good

Ben

Stayed 1 night in Jan 2024
Response from The Leonardo Hotel Liverpool on Mar 21, 2024
Thank you for leaving us a review upon your recent stay with us, we hope to welcome you back soon!

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Room very cold was snowing when we arrived. Told reception twice nothing was done. Had to get into bed whilst watching television as so cold.
Stayed 2 nights in Jan 2024
Response from The Leonardo Hotel Liverpool on Jan 27, 2024
Dear Helen,Thank you for staying with us at The Leonardo Hotel Liverpool!I'm glad to hear you enjoyed the hotel and our amenities, I'm disappointed to hear that nothing was done about the heating in your room, This will be certainly be discussed with team on shift and reported back to the Front Office Management team.Once again thank you for staying with us and we hope to welcome you back soon.Many Thanks

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Leonardo Hotel Liverpool on Jan 27, 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% stay again
Was only for the one night but it was really good to unwind and relax. The whole place is very clean, the staff are super friendly and welcoming and I was even able to check in early. It come with lots of the essential things in the room including towels, a hairdryer iron etc and the bed was very comfortable. Thank you :)
Stayed 1 night in Jan 2024
Response from Charlie on Jan 15, 2024
Dear Bethany, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Lovely hotel and great location. All the staff are really nice.
Stayed 5 nights in Jan 2024
Response from Charlie on Jan 15, 2024
Dear Jason, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.

6/10 Okay

Shanaye

Stayed 2 nights in Jan 2024
Response from The Leonardo Hotel Liverpool on Feb 10, 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Charlie on Jan 15, 2024
Dear Stephen, Thank you for your stay with us at Leonard Hotel Liverpool and for taking the time to leave a review. I am delighted to see your score reflects a good stay with us. Best Regards.

10/10 Excellent

paul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to transport links and shops
Stayed 2 nights in Jan 2024
Response from The Leonardo Hotel Liverpool on Jan 10, 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

8/10 Good

Joni

Stayed 3 nights in Dec 2023
Response from The Leonardo Hotel Liverpool on Jan 27, 2024
Thank you for taking the time to leave us a review!

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Leonardo Hotel Liverpool on Jan 10, 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Dec 2023
Response from The Leonardo Hotel Liverpool on Jan 10, 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

2/10 Terrible

Tomas

Disliked: Staff & service, property conditions & facilities, room comfort
Awful hotel
It was awful , fire alarm went off in the middle of the night, music being played in the rooms at 4am, people talking in the corridor at 5am. Barely slept and the rooms are very basic and overpriced. Food in the restaurant is disgusting
Stayed 1 night in Dec 2023
Response from The Leonardo Hotel Liverpool on Jan 10, 2024
Dear Tomas,Thank you for staying with us at The Leonardo Hotel Liverpool.I've passed your feedback onto the relevant departments to improve guest experiences with us in the future.We hope to we to welcome you back soon.Many Thanks

6/10 Okay

Liam

Liked: Cleanliness, staff & service
Room was too hot and there was an annoying noise from the ventilation
Stayed 1 night in Jan 2024
Response from The Leonardo Hotel Liverpool on Jan 10, 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

4/10 Poor

becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Leonardo Hotel Liverpool on Jan 10, 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Outstanding hotel and staff
Stayed 3 nights in Dec 2023
Response from The Leonardo Hotel Liverpool on Jan 10, 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

6/10 Okay

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower had no water pressure unless it was on cold, there was mould in multiple places of the grout, bathroom was never wiped down and tissues never replenished in our whole 6 nights there. Linen wasn’t changed once even requested after our son experienced a blood nose in his sleep, had to request fresh towels at 11pm after our room wasn’t made up that day only to be given hand towels by night staff. Luckily they gave us 6 of them for the 3 of us. Beds and pillows were comfortable though.
Stayed 2 nights in Dec 2023
Response from Charlie on Jan 15, 2024
Dear Rebecca, Thank you for your recent stay at Leonardo Liverpool Hotel. I appreciate you taking the time to leave a review for us but am disappointed to see you experienced a few issues. Your feedback will be shared and used a tool to constantly improve our service standards. We do look forward to being able to welcome you back in the future.

10/10 Excellent

sue

Stayed 4 nights in Dec 2023
Response from The Leonardo Hotel Liverpool on Jan 10, 2024
Thank you for staying with us at The Leonardo Hotel Liverpool, we appreciate your feedback!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of waterfront
Stayed 1 night in Dec 2023
Response from The Leonardo Hotel Liverpool on Feb 10, 2024
Thank you for taking the time to leave us a review, we appreciate the feedback!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night business trip, have stayed at this hotel 3 times before and never been disappointed. Great location and convenient off site parking.
Stayed 1 night in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Scott, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Paul, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score reflects a great stay with us! Best Regards, and we look forward to welcoming you in future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Carol, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score reflects a great stay with us! Best Regards, and we look forward to welcoming you in future.

8/10 Good

Brianna Ilinca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Brianna, Thank you for your stay with us at Leonardo Hotel Liverpool and for taking the time to leave a review. I am happy to see your score reflects an overall good stay with us. Best Regards.

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. All staff very friendly
Stayed 1 night in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Charles, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Katie, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score reflects a great stay with us! Best Regards, and we look forward to welcoming you in future.

4/10 Poor

David

Disliked: Cleanliness
Very disappointed with this hotel..
I decided to check out of this hotel early as I did not feel comfortable, noticed cleaning practices very poor and general management of staff seemed poor also. As I wanted to watch the T.V. during my stay the television kept showing satellite services not available and only basic free services available. I have used Dury's Inn a lot in the past but noticed a general decline in services. sorry I will not be using this chain of hotel in the future.
Stayed 5 nights in Dec 2023
Response from The Leonardo Hotel Liverpool on Jan 5, 2024
Dear David,Thank you for your feedback, we appreciate the comment and we have passed it onto the relevant department heads.Many Thanks

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel clean and friendly staff
Stayed 1 night in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Alexandra, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score and comments reflect a great stay with us! Best Regards, and we look forward to welcoming you in future

6/10 Okay

Debbie

Disliked: Cleanliness, property conditions & facilities, room comfort
The only positive is the hotels location to the arena.
Stayed 1 night in Dec 2023
Response from The Leonardo Hotel Liverpool on Jan 5, 2024
Thank you for your feedback!

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Sue, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score reflects a great stay with us! Best Regards, and we look forward to welcoming you in future.

10/10 Excellent

Shweta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023
Response from Charlie on Jan 4, 2024
Dear Shweta, Thank you for your stay with us at Leonardo Liverpool Hotel and for taking the time to leave a review. I am delighted to see your score reflects a great stay with us! Best Regards, and we look forward to welcoming you in future.