Ratings based on 896 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Nice location close to attractions

Posted Jul 5, 2017
Pros: Clean and comfortable room
Location: Destiny mall,regional farmers market and baseball stadium very close by.
Close to regional market and destiny mall. Staff was very friendly and breakfast was good
Comment from Hotel Management
Jul 26, 2017 by Maplewood Suites Extended Stay, Hotel Management
Chuck, thank you for your feedback! We're quite fortunate to have the proximity to such great venues in the Syracuse area, and are happy to hear this perk is being utilized.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Syracuse Weekend

Posted Jul 4, 2017
Pros: Management tries extra hard to make your stay a pleasant one. The Starbucks machine in the lobby is a nice touch.
Cons: The rooms need a better fresh air supply. We found it was difficult to breathe with the odor of disinfectant in the room and no fresh air.
Location: Destiny Mall was the reason for our stay.
The Maplewood has recently been upgraded and is very nice.
Comment from Hotel Management
Jul 17, 2017 by Maplewood Suites Extended Stay, Hotel Management
Bob, I'm happy to hear that you felt appreciated by our team during your stay, as this is what we strive for. Your air flow concern will be looked into, and we hope to have you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Closet space in extended stay room

Posted Jul 4, 2017
Cons: There is a problem closet space. There is one small closet, no hangers, and only 8" of the rod is useable.
The experience was strange. There was no where to hang clothes.
Comment from Hotel Management
Jul 17, 2017 by Maplewood Suites Extended Stay, Hotel Management
Thank you for your feedback. I apologize you felt there wasn't sufficient closet space during your stay, and will look into this. We hope to have you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edison, NJ

Posted Jul 4, 2017
I mistakenly booked the wrong date. The staff were very helpful and accommodative. There was a welcome Dorritos in the room. Although it's a small token it means a lot in terms of gesture. The breakfast was awesome. The had tremendous variety and everything tasted fresh.
Comment from Hotel Management
Jul 17, 2017 by Maplewood Suites Extended Stay, Hotel Management
Thank you for your feedback. I'm happy to hear that our staff was able to accommodate you with switching dates around, and that you were pleasantly surprised with the room amenities and breakfast variety. We hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotels

Posted Jul 4, 2017
Stay there for a night and everything is so perfect except bathroom slide door won't be able to lock which kids can easily open and playing with water.
Comment from Hotel Management
Jul 17, 2017 by Maplewood Suites Extended Stay, Hotel Management
Thank you for staying with us. Our guests seem to have a love hate relationship with the modern addition to our bathroom doors, haha. We appreciate your feedback and hope to have you return in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Carthage NY

Nice easy to get to

Posted Jul 3, 2017
Clean, staff was friendly, felt safe here. Near gas, food, coffee. Was also convienient to sporting event we were attending 20 minutes away.
Comment from Hotel Management
Jul 17, 2017 by Maplewood Suites Extended Stay, Hotel Management
Mandi, one thing is for certain, we are in a very convenient location for all. We're happy to hear we could make your stay stress free, and hope to have you back in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hôtel!

Posted Jul 3, 2017
Great job on the renovations. 3rd time staying there. Was very disappointed in the shuttle service. Made a reservation was told at the desk it was no problem shuttle was 30 minutes late getting us. We were late for dinner reservations. Rooms clean and very spacious.
Comment from Hotel Management
Jul 17, 2017 by Maplewood Suites Extended Stay, Hotel Management
Thank you for your feedback. I apologize for the inconvenience of the shuttle service. Unfortunately events out of our control always seem to happen at the worse times, causing a delay and frustration on all ends. We do our best to accommodate all guests and hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Watertown, NY

Posted Jun 28, 2017
Pros: clean and quiet
Cons: nothing
Location: Syracuse Ampetheater
Excellent stay, close to interstate, but quiet. Easy access to nearby venues.
Comment from Hotel Management
Jun 29, 2017 by Maplewood Suites Extended Stay, Hotel Management
Martie, first and foremost... we hope you enjoyed the concert at the Amphitheater! second, I'm happy to hear that you enjoyed the convenience and cleanliness of our property and hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from liverpool, NY

Posted Jun 27, 2017
It was nice. The continental breakfast has great choices.
Comment from Hotel Management
Jun 29, 2017 by Maplewood Suites Extended Stay, Hotel Management
Thank you for staying with us. I'm happy to hear that you enjoyed our breakfast to kick start your day. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario

Nice hotel easy access

Posted May 28, 2017
Pros: location
Cons: speed of service
Location: close to Destiny USA
our room was not clean when I got back from city in the afternoon
Comment from Hotel Management
May 30, 2017 by Maplewood Suites, Hotel Management
I greatly apologize for the service issues you encountered during your stay. We are always looking for ways to improve, which is exactly what we'll do with this feedback. We hope to have you back for your next visit to the area!