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Reviews of The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality

4 out of 5
The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality
Ribblers Lane, Knowsley, Liverpool, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 449 out of 1003 reviews" "
Rating 8 - Good. 351 out of 1003 reviews" "
Rating 6 - Okay. 123 out of 1003 reviews" "
Rating 4 - Poor. 51 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access from A580
Stayed 1 night in Apr 2024

6/10 Okay

Karen

Traveled with partner
Disliked: Property conditions & facilities
Too far from Liverpool city centre in middle of nowhere
Stayed 2 nights in Apr 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room with separate seating area, huge bed, very clean and good value for money, would definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service
All the staff were brilliant, really helpful and the rooms were clean, so we were really happy.
Stayed 1 night in Apr 2024

2/10 Terrible

Steven

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel’s rooms we disgusting, had to get moved room due to the ceiling hanging down, and the dirt in the bedsheets, also the safe did not work, the second room was not much better, the toilet did not flush. The staff were excellent and the Spa was brilliant and clean but humans should not be allowed to stay in room 118 or 120
Stayed 2 nights in Apr 2024

8/10 Good

Clare

Hotel was fine could have been a bit cleaner only there couple of nights but while we were there was fine we didn’t eat there.
Stayed 2 nights in Apr 2024

6/10 Okay

Adrian

Traveled with partner
Disliked: Amenities
Ok hotel but rooms shabby not clean poor decrotive state but food was excellent and staff were nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lois

Traveled with partner
Liked: Cleanliness, staff & service
Excellent attenrive staff
Stayed 2 nights in Apr 2024

2/10 Terrible

Aaron

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Booked because I had heard this hotel was recently renovated and highly reviewed. I had booked a six night stay. During this time I have found most light sources in the room do not work, room phone doesn’t work, key cards are cheap and constantly becoming unlinked, locking me out. my room had never been serviced at any point during my stay, half toilet rolls given and having to walk down to request them from front lobby. I am currently on night five and going to be requesting an early check out, I am highly disappointed, I feel like my partner and I got neglected and frankly had a one star experience in this “Four star” hotel. I’ve had motels with better accommodations, which were half the price. Never coming back.

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Mar 2024

4/10 Poor

Janice

Avoid at all cost, to didn’t work, lamp didn’t work, 1/4 roll of toilet paper, 1/4 box of tissues, toilet wouldn’t flush properly, I informed them 4 times still wouldn’t flush, shower gel bottle was empty. That basically sums it all up. AVOID
Stayed 2 nights in Apr 2024

8/10 Good

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night with my 21 year old son. Nothing to complain about, though - comfortable bed, good sized bedroom with additional room with settee and desk etc. Staff were absolutely fine, breakfast was OK. Plenty parking too.
Stayed 1 night in Mar 2024

4/10 Poor

Janet

Traveled with family
Disliked: Amenities, property conditions & facilities
Chosen for Spa etc but closed with no notice. Asked for disability room which was given with no means of getting there as lift broken so no access. Put my mum in normal room but no facilities for her. Showers were broken in all 3 rooms and dangerous as water too hot with no signs. Overall bathrooms grubby with hairs and could do with a bit of bleach! Beds comfortable but pillows were like bricks. Breakfast adequate service at dinner painful. Would not stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome nothing too much trouble
Stayed 1 night in Mar 2024

4/10 Poor

Leah

Stayed 1 night in Mar 2024

6/10 Okay

Tracy

Traveled with partner
Liked: Staff & service
The room was a big room and pleasant , just found some of the areas in the hotel to be un clean , bath tap was dripping . We would stay in the hotel again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tomasz

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Mar 2024

8/10 Good

Hocine

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Colin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay at this hotel.
Extremely disappointed with this hotel and stay. Overpriced and in poor condition. Should have just stayed in the Holiday Inn Express opposite. No gym or pool open and the hotel rooms were freezing cold. My expectations were not met in the slightest. All in all a very poor hotel.
Stayed 1 night in Dec 2022
Response from Dan, Reception on Dec 17, 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we are sorry this stay didn't meet your expectations

10/10 Excellent

david

Stayed 1 night in Nov 2022
Response from Suites Hotel and Spa Knowsley team on Dec 1, 2022
Hi David,Thank you very much for taking your time to rate your stay with us, we are happy to hear that you had a good time.

4/10 Poor

George

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Dan, Reception on Dec 17, 2022
Thank you for leaving a review and score regarding your recent stay, we are sorry this stay didn't meet your expectations

10/10 Excellent

Sonia

Stayed 1 night in Nov 2022
Response from Suites Hotel and Spa Knowsley team on Dec 1, 2022
Hi Sonia, Thank you very much for taking your time to rate your stay in our hotel, we are happy to hear tha you had a good time.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay
Really pleased with our stay, room was comfortable, clean and really nice, only downside was the ceiling in the bathroom was damaged which we notified reception of. Evening meal was really good reasonable prices, breakfast was ok, very minimal choice but was ok for us Still one of the best hotels we've stayed in and we will be visiting again
Stayed 1 night in Nov 2022
Response from Suites Hotel and Spa Knowsley team on Dec 1, 2022
Hi Sarah,Thank you very much for taking your time to rate your stay in our hotel, we are happy to hear that you had a good time.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Very average
Probably great in its prime but looking very tired and needing some TLC.
Stayed 1 night in Nov 2022
Response from Dan, Reception on Dec 17, 2022
Thank you for leaving a review and score regarding your recent stay, we will pass on your comments to the hotel management team, we are sorry this stay didn't meet your expectations

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, room comfort
The spa facilities was not open due to refurbishment this was the reason we choose this hotel we was not told prior to booking or at anytime after booking that the facilities was minimal
Stayed 1 night in Nov 2022
Response from Dan, Reception on Dec 17, 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we are sorry this stay didn't meet your expectations

8/10 Good

MICHAEL

Business traveler
Liked: Cleanliness, staff & service, room comfort
Suites
Only the Suites part of the hotel open, spa closed. Dining room in a function room, limited menu and small portions.
Stayed 3 nights in Nov 2022
Response from Dan, Reception on Dec 17, 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we will pass on your comments to each department and look to improve for next time we are sorry this stay didn't meet your expectations

6/10 Okay

Evelyn

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
We were disappointed to learn only a week in advance of our stay that most of the hotel had been taken over by the Hone Office so it was not the experience we were expecting especially as we had stayed there twice previously.
Stayed 1 night in Oct 2022
Response from Dan, Reception on Dec 17, 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we are sorry this stay didn't meet your expectations

2/10 Terrible

Lindsey

Stayed 1 night in Oct 2022
Response from DAN on Oct 26, 2022
Thanks for leaving the hotel a review score, I shall pass this on to the hotel management team.

2/10 Terrible

Clare

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont stay here
0 rating half of hotel was cloesd off for immigrants and the breakfast was horrible greasy and no eggs also was very dated rust in bathroom and jacuzzi wasnt on no steam room also and noisy with the trucks and music blasting
Stayed 1 night in Oct 2022
Response from Suites Hotel and Spa Knowsley team on Oct 18, 2022
Hi Clare,Thank you very much for your feedback, the management is aware of the issues and is addressing them.Kind regards

2/10 Terrible

Scott

Traveled with partner
Disliked: Amenities, property conditions & facilities
Gym - Closed, jacuzzi - Closed, showers in changing area - Broken/Closed, Hairdryer - Broken, Steam Room - Closed. Facilities were limited from what I booked the hotel for. Not a great experience, very disappointed. Won’t be back.
Stayed 1 night in Oct 2022
Response from Suites Hotel and Spa Knowsley team on Oct 18, 2022
Hi Scott,Thank you very much for your feedback, the management of the hotel is awre of the issues and is addressing them.Kind regards,

4/10 Poor

Adrienne

Disliked: Property conditions & facilities, room comfort
Very disappointing
Avoid! We have stayed here many times before over the last 8-9 years but haven't been anywhere the last 2 years due to COVID. Previously we had always enjoyed our stay and would recommend to others but not anymore. The luxury of the place has disappeared, its definitely not a 4* hotel anymore and i'd barely call it a 3*, its more a 2! For the price we paid we expected the luxury it used to hold not the makings of a 'motel'. We'd have been better staying across the road in the Holiday Inn! The wonderful restaurant and champagne bar has gone. Very very limited menu for food. Breakfast was almost none existent. The dining area was appalling in appearance and cold. We will NEVER stay here again.
Stayed 2 nights in Sep 2022
Response from Suites Hotel and Spa Knowsley team on Oct 18, 2022
Hi Adrienne,Thank you very much for your feedback. The management of the hotel is aware of the issues and is addressing them.Kind regards,

6/10 Okay

James, Trowbridge

Traveled with partner
Liked: Cleanliness, staff & service
Was not aware the restaurant had been moved and was a few tables in a function room
Stayed 3 nights in Sep 2022
Response from Suites Hotel and Spa Knowsley team on Oct 18, 2022
Hi James,Thank you very much for your feedback.Kind regards,

10/10 Excellent

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious rooms and nice and quiet
Stayed 1 night in Sep 2022
Response from Suites Hotel and Spa Knowsley team on Oct 18, 2022
Hi Katie,Thank you very much for your feedback, we are happy to hear that you had an enjoyable stay with us.Looking forward to welcoming you back for your next visit.Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok for a 1 night stay. We had to enter through the spa, front entrance was closed. Rooms were very spacious and clean. There was a loud bag outside all night (I believe a factory of some sort) so if you're a light sleeper beware.
Stayed 1 night in Sep 2022
Response from dan on Sep 22, 2022
Hi, Thank you for taking the time to leave us a review and score regarding your stay with us, unfortunately due to where we are situated there is factories and warehouses in the vicinity on the industrial estate, we hope to see you again in the not too distant future.

2/10 Terrible

Dean

Stayed 1 night in Sep 2022
Response from DAN on Sep 22, 2022
Hi, Thank you for taking the time to leave us a review and score regarding your stay with us, we will take on board your score, we hope to see you again in the not too distant future.

6/10 Okay

Hemal

Business traveler
Stayed 1 night in Aug 2022
Response from DAN on Sep 22, 2022
Hi, Thank you for taking the time to leave us a review and score regarding your stay with us, we hope to see you again in the not too distant future.

10/10 Excellent

Simon

Stayed 1 night in Aug 2022
Response from Dan on Sep 9, 2022
Thank you for taking the time to leave a review Simon, we greatly appreciate guest feedback and are glad you enjoyed your time with us and thank you for the review and score and we look forward to welcoming you back with us.

8/10 Good

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room Shower was scolding No air con - room was very warm despite the 5 fans
Stayed 1 night in Aug 2022
Response from DAN on Sep 22, 2022
Hi, Thank you for taking the time to leave us a review and score regarding your stay with us, we will take on board your comments regarding the shower and air con and look to improve, we are looking to resolve this issue and will be doing a renovation of the rooms in the new year, we hope to see you again in the not too distant future.

8/10 Good

Rory

Business traveler
Liked: Cleanliness, staff & service
Due to property being under development a lot of facilities accessories we’re not usable during my stay however could see that it could be a good area if everything is up and running
Stayed 1 night in Aug 2022
Response from DAN on Sep 22, 2022
Hi, Thank you for taking the time to leave us a review and score regarding your stay with us, we will take on board your comments, we are looking to resolve this issue and will be doing a renovation of the rooms in the new year, we hope to see you again in the not too distant future.

10/10 Excellent

Susan

Stayed 2 nights in Aug 2022
Response from Dan on Sep 9, 2022
Thank you for taking the time to leave a review Susan, we greatly appreciate guest feedback and are glad you enjoyed your time with us and thank you for the review and score and we look forward to welcoming you back with us.

4/10 Poor

Lindsey

Stayed 1 night in Aug 2022
Response from DAN on Sep 22, 2022
Hi, Thank you for taking the time to leave us a review and score regarding your stay with us, we will take on board your score and look to improve, we hope to see you again in the not too distant future.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely incredible me and my boyfriend can’t wait to come back again
Stayed 1 night in Aug 2022
Response from Dan on Sep 9, 2022
Thank you for taking the time to leave a review Megan, we greatly appreciate guest feedback and are glad you enjoyed your time with us and we can't wait to welcome you back ,thank you for the great review and score and we look forward to welcoming you back with us soon.

4/10 Poor

C

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired, old Hotel, that should be closed
The room was boiling hot even though it was a cold day, aircon was broken and there was just fans in the room which blew around the hot air. It was so uncomfortable that we actually left the hotel at 1:30am as we could sleep. Tiles were falling off in the bathroom. Fridge broken, hair dryer broken. The hotel is so old and tired, really needs completely renovating or just to be closed, as its not fair to charge people £125 for a room. Couldn't get any service at the bar, stood in there for 20mins and no one came. The hotel is in the middle of an industrial estate, nothing close by. Was awful to be honest.
Stayed 1 night in Aug 2022
Response from DAN on Sep 22, 2022
Hi, Thank you for taking the time to leave us a review and score regarding your stay with us, we will take on board your comments and look to improve, we are putting plans together for a renovation to be done in the new year, we hope to see you again in the not too distant future.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay again
The suite was a good size but the room and hotel in general felt run down. There were stains on the carpets and curtains in the room and the windows fully opened rather than having the safety features. They had been removed from the look of it as the screws and metal were left sticking out of the window sill. The bathroom really could do with an update as there was black mold around parts of the bath, cracked tiles and the shower was either a scalding trickle or off. We were given no information about the hotel when we arrived other than how to find the room, we went for a wander and found the deserted bar area and the pool/spa. The room became very hot overnight and the many fans that we found in the room didn’t really help as there was limited plugs anywhere near the beds. Opening the windows brought a breeze but also the busy road noise right next to the hotel. It’s a shame because I could appreciate how nice the hotel could be.
Curtain stain
Cracked toles
Damaged bath panel
Mold
Stayed 1 night in Aug 2022
Response from Suites Hotel and Spa Knowsley team on Oct 18, 2022
Hi,Thank you very much for your feedback. The management of the hotel is aware of the issues and is addressing them.Kind regards,

4/10 Poor

Ash

Stayed 1 night in Aug 2022
Response from Suites Hotel and Spa Knowsley team on Oct 18, 2022
Hi Ash, Thank you for taking time to score your stay with us.Kind regards,

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel suites
Staff were so friendly hotel spotless nice and clean even left coffee tea bottles of water biscuits crisps 10/10
Stayed 1 night in Jul 2022
Response from Suites Hotel and Spa Knowsley team on Oct 18, 2022
Hi Andrew,Thank you very much for taking time to review your stay with us.We are looking forward to welcoming you in our hotel for you next stay in Liverpool.Kind regards,

6/10 Okay

David

Liked: Staff & service
Disliked: Room comfort
The rooms the floor above the pool are very hot, it was 27.5c in my room when outside it was 22. They had 3 fans in the room which helped a little.
Stayed 2 nights in Jul 2022

4/10 Poor

Daniel

Business traveler
Disliked: Staff & service, property conditions & facilities
Disappointing
Stayed at a spa hotel, however the spa was closed. No apologies or discount offered. I would have stayed somewhere else and saved some money had we known.
Stayed 1 night in Jul 2022

8/10 Good

Andrew

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Mark

Stayed 1 night in Jul 2022