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Reviews of The Richmond Hotel, BW Signature Collection

3 out of 5
The Richmond Hotel, BW Signature Collection
24 Hatton Garden, Liverpool, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 383 out of 942 reviews" "
Rating 8 - Good. 356 out of 942 reviews" "
Rating 6 - Okay. 122 out of 942 reviews" "
Rating 4 - Poor. 50 out of 942 reviews" "
Rating 2 - Terrible. 31 out of 942 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rajesh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed.
The Richmond used to be a great property but feels neglected of late. Room given initially was so smelly, asked the manager and to his credit changed the room to something more pleasant. Overall, the cleanliness is not great, lots of visible damage to the hotel, but only stayed for one night so made do. Have stayed before an the hotel does have a nice wing which is newer but rest of it was poor and it's the second time I've needed a room change.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful Hotel in every sense of the word. Excellent location ,excellent service by charming staff . It takes you back to what Hotels were like in times gone bye. Everything on a Grand Scale. If you are travelling to Liverpool , you should STRONGLY consider this wonderful Hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff - 5/5 We arrived early around 12pm and Micheal helped us with checkin. we first got a room on ground floor as that was the only room available when we arrived, but it was not the type of room we were thinking of. we like rooms that have day light coming in and this room was very dark as it had only 1 window. we explained to Micheal, and he was very helpful, understood our needs and reorganized so that we got a different room, but that meant we had to check in at 3pm which was fine. Location - 5/5 5-10 min away from city centre. Which made it easily accessible to food and shopping centre. there is costa , dessert and Turkish restaurant right opposite the hotel. the car park was 2 min walk. Cleanliness- 3/5 Although the room had been cleaned by room service, the utensils had a stench of alcohol. there was dust around the room and the carpet had some sticky bits. we were in the junior suite so it was apartment style room however there was no microwave in the kitchen. There were two sinks in the bathroom and one of them was clogged up with tissues. the bathroom needs ventilation
Stayed 3 nights in Aug 2021

10/10 Excellent

Matt

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was ok but didnt like the carpets in corridors very worn and messy just felt like it was very out dated and needs improvement plus alot of noise from slamming doors but maybe this cant be helped with fire doors
Stayed 3 nights in Aug 2021

8/10 Good

Olivia

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Only stayed for a couple of nights but really enjoyed it . Very easy to get around from the hotel , and only 5 minutes from the train station loved it .
Stayed 2 nights in Aug 2021

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2021

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent junior suite, brilliant breakfast and friendly staff who are helpful and professional. Excellent price too! Definitely recommend this hotel.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good reception and an excellent cooked breakfast
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't fault the hotel at all - nice spacious rooms, friendly staff, central location, great city, thoroughly enjoyed
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Two issues: only off street parking or commercial car park options a available, hotel does not have its own parking space; wifi does not work.
Stayed 1 night in Jun 2021
Response from Andy on Jul 14, 2021
Thank you for your review, I am glad to hear you had a good stay with us and we have now rectified the internet issue so next time you stay it will be working great. We hope to see you again soon. Thanks.

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Okay stay, but rooms would do a renovation
Overall an average hotel, ok for a one night stay. Staff was really helpful. The room is clean, but does look old. Curtains seem 20 years old, phone not working, shower not working properly. The is a huge tv in the room with smart box attached, but wasn’t working either and all the wires were out. Great location, but room could use some renovation.
Stayed 1 night in Apr 2021

8/10 Good

Nicola, Belfast

Liked: Staff & service, amenities, property conditions & facilities
Quirky but a bit dated, could do with a make over orupdate
Stayed 1 night in Dec 2020

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, very welcoming. Lovely, spacious room. Very family friendly, would return again.
Stayed 1 night in Nov 2020

8/10 Good

Layla

Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time of our stay the hotel was being used to house homeless and drug dependent people, they were sat on entrance steps throughout tge afternoon and night time begging for money and cigarettes. The corridors smelt constantly of weed Nd there were silver cannisters of gas in the corridors and on window cills. You had no idea if they where in room next to yours making a unpleasant environment to stay in. I personally felt unsafe walking around at night. Although the hotel had door security this did not stop the begging on the steps of the hotel and drug use, the door man talking offense to us not responding to him on one occasion after we'd asked for money coming back in at 10pm at night. If hed been wearing his securit badge and id it would have been easier to identity him from the homeless and drug users.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and room with perfect location
Nice hotel in perfect location in centre of Liverpool. Junior suite with balcony was amazing with ample space and amenities to boot. Comfortable, spacious, clean, what more could you ask for.. Definitely a good option to stay again, no reason not to.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

2/10 Terrible

RL, Leeds

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Very strange. Dreadful smell of drains/damp that permeated everywhere, even the bedding. Unbearable heat in the rooms, even when not particularly warm outside. Receptionist was lovely, restaurant not v organised, had to keep asking for things they’d forgotten.
Stayed 2 nights in Aug 2020

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID
1st room was awful, dirty and appliances werent working. Kind lady at desk moved our rooms to a better room. Even then one side if the bed had a sink hole in it and sofa was unusable as base was broke. Stayed here a year ago and had the best experience but this year not good at all. Wouldn't come back or i dont reccomended anyone else go. Room was the same price as a premier inn or travelodge in the same area so i expected the same
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

4/10 Poor

Tom

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Antony

Disliked: Staff & service, property conditions & facilities
Receptionist needs to learn some manors
Receptionist was the worst, booked a suite that was very tired. Shower was red hot or cold. Not a 4 star hotel based on the room and service
Stayed 1 night in Aug 2020

8/10 Good

Roland, Reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressively grand building, with nice rooms. Booked online through Expedia, pretty sure I selected a Junior Suite with double bed, but was given a twin.
Stayed 1 night in Aug 2020

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Will not be back here
This hotel is not just a hotel. It has long term resident families living here. I was subjected to a rave until past 2.30 in the morning as I tried to sleep before a 6 hour drive in the morning. The description states long term renters are here but not the kind you would associate with a hotel described as the signature collection, Misleading to say the least.
Stayed 1 night in Aug 2020

10/10 Excellent

Holly, Liverpool

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely here, it was very very clean would definitely stay again. Looking forward to coming back!
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Deep clean needed!
Dirty carpet and used glass left on window ledge
Stayed 1 night in Aug 2020

8/10 Good

Jasmine, Yorkshire

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel for the price. We had a suite, lovely size could just do woth a lick of paint but other than that couldn't fault a thing. Thank you for a lovely stay!
Stayed 1 night in Jul 2020

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Michelle

Liked: Staff & service
Clean and comfortable
We booked a junior suite it didn’t look like the photo on the website and the room wasn’t ready until 3.30pm there were a lot of flies in the room it was very warm and the aircon wasn’t working. The room was clean and comfortable but it would benefit having a mirror in the bedroom area as the only other place was the bathroom so it was hard to use my hair straighteners
Stayed 1 night in Jul 2020

6/10 Okay

Clive

Stayed 1 night in Jun 2020

2/10 Terrible

Brian

Stayed 1 night in Jun 2020

2/10 Terrible

Chris

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2020
Response from Josh on Jun 19, 2020
Thank you for taking the time to rate your stay Kind regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Reception on May 24, 2020
Thank you for your review, where glad you enjoyed it. Richmond hotel Team

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Sheree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, lovely room, very clean
Stayed 1 night in Mar 2020

8/10 Good

EMMA

Liked: Staff & service, property conditions & facilities, room comfort
Reception, dining lounge look really good but bathroom in room was disappointing, tiles in shower cubicles could have been cleaner and water just spluttered out of taps in sink and shower
Stayed 1 night in Mar 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from reception on Mar 14, 2020
thank you David for your feedback. best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2020
Response from reception on Mar 12, 2020
thank you for your feedback,

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from reception on Mar 12, 2020
Thank you for your feedback

4/10 Poor

Shez

Traveled with family
Disliked: Amenities, property conditions & facilities
The location I cannot fault however, the room and amenities was not four star standard. There was a musky smell in the room and must point out the bottled water mentioned in the description was not included.
Stayed 2 nights in Feb 2020
Response from Reception on Mar 7, 2020
Thank you for your feedback, We are currently undergoing refurbishing the hotel and the bottles of water are included so i will look into why these weren't in the room. All issues i will raise with the relevant departments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from the reception on Mar 8, 2020
Thank you so much for your feedback. We are glad you had a nice stay. kind regards,