My husband and I checked into room 219 around 0 pm on a Thursday night, by 2am, my husband discovered bed bugs. We immensely contacted the front desk and she told us there was nothing she could do other than call the owner. She told us to call the next day to speak with many. When we finally spoke with him, he informed us they did not find any. We emailed a video of the bed bug, a photo, and bite mark inflammation with no response.