Ratings based on 148 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff are exceptional

Posted Jan 31, 2017
Pros: The staff.
Cons: Nothing in particular.
Location: It's on the main drag, and handy for town centre shops and restaurants.
We stayed here for two nights - the room was very comfortable, the breakfast was plentiful and tasty, and the overall ambience of the hotel was very pleasant. But the standout factor was the staff - friendly, chatty, helpful and always went the extra mile to make our stay great. In particular the young man (whose name I've forgotten, I'm afraid) in the travel office not only sorted out our tours, but also booked our return bus to Lusaka, arranged for the tickets to be delivered, and came to work an hour early to make sure the taxi he had booked arrived and we got away safely. Definitely would recommend, and visit again.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Valued GUEST, Thank you for the fantastic feedback regarding your recent stay! Your compliments about the friendly STAFF is greatly appreciated and we will definitely congratulate them for the exemplary service. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Tanya S.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel - Centrally located and friendly staff

Posted Jan 12, 2017
Pros: staff
Cons: cleanliness
Location: Victoria Falls
Nice Hotel - Centrally located and friendly staff - arranged to leave my car at the hotel and staff were very accommodating. Rooms were well furnished - bathrooms needed some cleaning but linen and towels were clean and fresh.
Comment from Hotel Management
Jan 13, 2017 by Khetiwe, Hotel Management
Dear Valued GUEST, Thank you for your feedback regarding your recent stay. We were happy to hear that the STAFF were friendly and accommodating during your stay with us. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Kind regards, Khetiwe
4 out of 5
Recommended
for Everyone
by A verified traveler from Kenya

Easy access to activities

Posted Jan 10, 2017
The staff and partners of Protea were very helpful in booking and accommodation of the activities from viewing the falls, game drives and boat cruises. Restaurants and shopping were walking distance away. So much to do we did not have time to enjoy the pool or other amenities at the hotel itself!
Comment from Hotel Management
Jan 12, 2017 by Khetiwe, Hotel Management
Dear Mary, Thank you for your positive feedback regarding your recent stay with us. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Khetiwe
5 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Very pleasant and helpful staff.

Posted Oct 7, 2016
Location: Livingstone is not the most picturesque town but the hotel is a short drive to the falls as well as to the boat landing point.
Rooms are excellent ,well furnished and clean. Rooms are sprayed to deter mosquitos although sometimes a very sneaky one gets through. The pools is pleasant although we got bitten by mosquitos when swimming. The souvenirs sold by the hotel were far cheaper than at the airport or at other local shops and far better quality than the souvenir stalls around the falls. The hotel will book trips etc. We went on a small boat trip at lunchtime and it was excellent . Not only a good variety of birds, including a pair of fish eagles, but hippos , crocodiles, water monitors, and a number of elephants, including one herd swimming, with young, between islands.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Dear Mike, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed your stay and that our service and facilities was to your satisfaction. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Kind regards, Tanya S.
5 out of 5
by theophilus from liverpool

could not fault it

Posted Apr 7, 2016 on Hotels
clean spacious room, good customer service from staff, ample parking
Comment from Hotel Management
Jun 18, 2016 by General Manager, Hotel Management
Dear Theophilus Thank you for taking the time to provide us with your positive feedback regarding your stay at Protea Hotel Livingstone. We hope that we will be able to welcome you back should your travels bring you back to Livingstone in the near future. Kind regards Tanya Stephens General Manager
4 out of 5
by Enoch from JOHANNESBURG

VERRY GOOD

Posted Jan 12, 2016 on Hotels
I ENJOYED MY STAY AS I WAS ON HOLIDAY IT WAS JUST DIFF ATMOSFERE OUT OF SA
Comment from Hotel Management
Apr 16, 2016 by Khetiwe, Hotel Management
Dear Enoch, Thank you for your positive feedback regarding your recent stay with us. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Khetiwe Marketing and Public Relations Manager Protea Hotels Zambia
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly staff

Posted Jan 8, 2016
Thoroughly enjoyed our stay. The staff were excellent and the facilities were good.
Comment from Hotel Management
Feb 12, 2016 by Khetiwe, Hotel Management
Dear Valued GUEST, Thank you for your feedback, we are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind regards, Khetiwe Marketing and Public Relations Manager Protea Hotels Zambia
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Better than expected hotel

Posted Jan 2, 2016
Pros: A very spacious room with a good size pool.
Cons: Could do with a lick of paint
Location: Livingston town and Victoria falls
Good location to Victoria falls with excellent and friendly staff, the food was really good at the hotel with a good choice.
Comment from Hotel Management
Feb 11, 2016 by Khetiwe, Hotel Management
Dear Nick, Thank you for your positive feedback regarding your recent stay at Protea Hotel Livingstone. We are delighted to receive your compliments regarding the excellent, friendly STAFF and the good food. We will definitely congratulate our TEAM for their exemplary service. It was our pleasure to accommodate you and we hope to have the privilege of welcoming you back again soon. Kind regards, Khetiwe Marketing and Public Relations Manager Protea Hotels Zambia
5 out of 5
by Boris from Oxon Hill Maryland

Saved by the Protea

Posted Dec 17, 2015 on Hotels
I was stuck in a hotel in victoria falls Africa that was the filthiest hotel I had seen in a long time.Spent one night in terrible conditions complete withbad overpriced food and mosquito nets. I was lucky to find this property in Zambia on Hotels .com. Went and toured the falls had a cab pick us up with our luggage and went directly there. Was not sure what to expect but was pleasantly surprised. From the friendly interaction at check in I knew I had made the correct decesion. I told Wessley what had happened at our previous hotel and he said don't worry. Shortly after arriving in my room I got a call from the front desk confirming that everything was fine. Thanks Wessley, Katman and staff for saving my bucket list trip.
4 out of 5
by A verified traveler

Posted Dec 17, 2015 on Hotels
The hotel was nice but could do with some renovation. The staff was very friendly and helpful and the rooms good enough. What did pull the mark down quite a bit was all the mosquitos in the room. The hotel had tried to help the situation by having insect sprays and mosquito repellent in the room, but it was still bad. They should get mosquito nets. Breakfast was nice and they had a pool which was nice as well. Overall, we were content with our stay and could stay there again.