Ratings based on 46 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff are exceptional

Posted Jan 31, 2017
Pros: The staff.
Cons: Nothing in particular.
Location: It's on the main drag, and handy for town centre shops and restaurants.
We stayed here for two nights - the room was very comfortable, the breakfast was plentiful and tasty, and the overall ambience of the hotel was very pleasant. But the standout factor was the staff - friendly, chatty, helpful and always went the extra mile to make our stay great. In particular the young man (whose name I've forgotten, I'm afraid) in the travel office not only sorted out our tours, but also booked our return bus to Lusaka, arranged for the tickets to be delivered, and came to work an hour early to make sure the taxi he had booked arrived and we got away safely. Definitely would recommend, and visit again.
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Dear Valued GUEST, Thank you for the fantastic feedback regarding your recent stay! Your compliments about the friendly STAFF is greatly appreciated and we will definitely congratulate them for the exemplary service. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Tanya S.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel - Centrally located and friendly staff

Posted Jan 12, 2017
Pros: staff
Cons: cleanliness
Location: Victoria Falls
Nice Hotel - Centrally located and friendly staff - arranged to leave my car at the hotel and staff were very accommodating. Rooms were well furnished - bathrooms needed some cleaning but linen and towels were clean and fresh.
Comment from Hotel Management
Jan 13, 2017 by Khetiwe, Hotel Management
Dear Valued GUEST, Thank you for your feedback regarding your recent stay. We were happy to hear that the STAFF were friendly and accommodating during your stay with us. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Kind regards, Khetiwe
4 out of 5
Recommended
for Everyone
by A verified traveler from Kenya

Easy access to activities

Posted Jan 10, 2017
The staff and partners of Protea were very helpful in booking and accommodation of the activities from viewing the falls, game drives and boat cruises. Restaurants and shopping were walking distance away. So much to do we did not have time to enjoy the pool or other amenities at the hotel itself!
Comment from Hotel Management
Jan 12, 2017 by Khetiwe, Hotel Management
Dear Mary, Thank you for your positive feedback regarding your recent stay with us. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Khetiwe
5 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Very pleasant and helpful staff.

Posted Oct 7, 2016
Location: Livingstone is not the most picturesque town but the hotel is a short drive to the falls as well as to the boat landing point.
Rooms are excellent ,well furnished and clean. Rooms are sprayed to deter mosquitos although sometimes a very sneaky one gets through. The pools is pleasant although we got bitten by mosquitos when swimming. The souvenirs sold by the hotel were far cheaper than at the airport or at other local shops and far better quality than the souvenir stalls around the falls. The hotel will book trips etc. We went on a small boat trip at lunchtime and it was excellent . Not only a good variety of birds, including a pair of fish eagles, but hippos , crocodiles, water monitors, and a number of elephants, including one herd swimming, with young, between islands.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Dear Mike, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed your stay and that our service and facilities was to your satisfaction. Thank you for choosing to stay with us and we look forward to welcoming you back again soon. Kind regards, Tanya S.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly staff

Posted Jan 8, 2016
Thoroughly enjoyed our stay. The staff were excellent and the facilities were good.
Comment from Hotel Management
Feb 12, 2016 by Khetiwe, Hotel Management
Dear Valued GUEST, Thank you for your feedback, we are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Kind regards, Khetiwe Marketing and Public Relations Manager Protea Hotels Zambia
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent

Better than expected hotel

Posted Jan 2, 2016
Pros: A very spacious room with a good size pool.
Cons: Could do with a lick of paint
Location: Livingston town and Victoria falls
Good location to Victoria falls with excellent and friendly staff, the food was really good at the hotel with a good choice.
Comment from Hotel Management
Feb 11, 2016 by Khetiwe, Hotel Management
Dear Nick, Thank you for your positive feedback regarding your recent stay at Protea Hotel Livingstone. We are delighted to receive your compliments regarding the excellent, friendly STAFF and the good food. We will definitely congratulate our TEAM for their exemplary service. It was our pleasure to accommodate you and we hope to have the privilege of welcoming you back again soon. Kind regards, Khetiwe Marketing and Public Relations Manager Protea Hotels Zambia
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2015
Wonderful staff, close to Victoria Falls, extraordinarily clean, super wifi!
Comment from Hotel Management
Aug 13, 2015 by Khetiwe, Hotel Management
Dear Valued GUEST, Thank you for your comments regarding your recent stay at Protea Hotel Livingstone. We are delighted to receive your compliments regarding the wonderful STAFF and the cleanliness of the hotel. We will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Kind regards, Khetiwe Marketing and Public Relations Manager Protea Hotels Zambia
5 out of 5
Recommended
for Everyone
by A verified traveler from nc

Victoria falls zambia for the first time!!!

Posted Jul 7, 2015
Wonderful staff. It's comparable to a Hilton or Marriott. Food is awesome and reasonable. We had Staff knew who we were when we got to the desk. We stayed two nights. Wifii is excellent!!! bug spray is in the room and housekeeper was excellent. Beds are plush! Room rate was wonderful. Must go!!!
Comment from Hotel Management
Jul 23, 2015 by Tanya, Hotel Management
Dear Mrs Chalwe, Thank you for your words of appreciation regarding your recent stay at Protea Hotel Livingstone. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. We look forward to welcoming you to Protea Hotel Livingstone and to hearing from you again. Kind regards, Tanya Stephens General Manager Protea Hotel Livingstone
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas USA

Perfect home base In Livingstone

Posted Jun 11, 2015
Location: Lots to do in the area-- tour the town and the local markets, fish the Zambezi, ride an elephant, see Victoria Falls, so much more...
This is a beautiful, professionally managed hotel. I loved my stay there, from the yummy and elegant breakfasts, to the friendly staff, to the perfect location-- close to town but a short distance to Victoria Falls and many day trips in the area. They also graciously stored my suitcase for me free of charge while I took in a 3 day safari in Botswana. I have already recommended Protea to several friends interested in a trip to Zambia, and will do the same here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tel Aviv, Israel

Excellent hotel in a good location

Posted May 1, 2015
Location: Victoria Falls are a must! If you can, go to the Devil's Pool.
The hotel was great - the rooms were comfortable and clean. The staff was friendly. The location was very convenient, allowing us to walk to some restaurant and take a short taxi ride to the major tourist attractions (Victoria Falls etc.). Also, there is a tourist office in the hotel where you can get recommendations and tickets for the tourist attractions.