Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
89% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Great location and view of zambezi

Posted Oct 30, 2016
Hotel in great location with giraffes and Zibras roaming the property grounds. Staff needs better training in hospitality and simply be nice to guests
Comment from Hotel Management
Oct 30, 2016 by Naji Esta, Hotel Management
Thank you for taking the time to share your experience form your recent stay with us at the Royal Livingstone. My Team and I sincerely apologize for the inconvenience that you experienced. Please be assured that this is not a true reflection of our operating standards and objectives. I have addressed your concerns with our Training Manager to ensure the problem you encountered does not happen again. Please be assured that we do have continuous training and your feedback will assist us in the right direction. Once again my sincere apology for the inconvenience and thank you once again for the feedback. We hope you will give us another chance in the near future. Yours in Hospitality,
2 out of 5
by A verified traveler from sattahip

Joli cadre mais....

Posted Oct 29, 2016
Location: On profite du cadre et on peut se rendre à pieds (15mn) aux chutes victoria
Chambre vieillotte ,un restaurant correct sans plus un personnel inexistant ....un prix excessif pour les prestations fournies . situation et cadre magnifique
Comment from Hotel Management
Nov 3, 2016 by Naji Esta, Hotel Management
Thank you for taking the time to share your experience form your recent stay with us at the Royal Livingstone. My Team and I sincerely apologize for the inconvenience that you experienced. Please be assured that this is not a true reflection of our operating standards and objectives. Your valuable feedback will make us aware on the actual guests’ experience, which will allow us to improve the quality of our services and ensure total guest satisfaction. I have addressed your concerns with our Learning and Development Manager to ensure the problem you encountered does not happen again. Please be assured that we do have continuous training and your feedback will assist us in the right direction. Once again my sincere apology for the inconvenience and thank you once again for the feedback. We hope you will give us another chance in the near future. Yours in Hospitality,
5 out of 5
by MIHO from Tokyo

人生最高のホテル!

Posted Aug 27, 2016 on Hotels
素晴らしい、とにかく素晴らしいホテルでした。 お食事は美味しく、スタッフの方も親切。 これぞ最高のホテル!といった感じ。 ウエルカムドリンクどころか、ウエルカムハンドマッサージまでもがあり、ハリウッドスターにでもなった気分でした。 敷地内には、いや、部屋を出たら目の前にきりんとシマウマがいました♪
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Greetings, We appreciate your feedback from your recent stay. My team and I are happy to know that you enjoyed our meals and the hand massage. We look forward to received you back. Best wishes, The hotel Manager
5 out of 5
by John from Brisbane

Zambia Indulgence

Posted Aug 8, 2016 on Hotels
African holiday of a lifetime
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear John, Greetings for the Royal Livingstone, Thank you for the feedback. My team and I are happy that you had an African holiday of a lifetime. All the best and hope to see you soon. The Hotel Manager.
5 out of 5
by A verified traveler from Norway

akkurat det man forventer I en National Park

Posted Aug 7, 2016
Pros: alt
Cons: ingenting
Location: når man bor I en National Park dra man selvfølgelig til Victoria Falls og ser på dyrelivet
Kan ikke beskrives, må oppleves. Hvor ellers har man sebraene en halv meter fra solsengene
Comment from Hotel Management
Oct 17, 2016 by HMNE, Hotel Management
Thank you very much for sharing with us your experience at the Royal Livingstone Hotel. I can assure you, we take all comments very seriously. All feedback is shared with our staff and it assists us in aligning our training and staff development objectives. Regards, Hotel Manager
4 out of 5
by Thieng Hwi

Posted Jul 31, 2016 on Hotels
Location and design of hotel is feat. However, The front desk couldn't find our reservation despite presenting the voucher to them. It took more than 30 minutes for them to check us in. During check out, they wanted to charge us for the 2 nights we have already paid.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Greetings from The Royal Livingstone, Thank you for the feedback from your recent stay. My team and I sincerely apologize for the inconvenience that you experience on the check-in and check-out. Please be rest assured that this is not a true reflection of our operating standard and objectives. Your experience, will allow us to improve the quality of our services and ensure guest satisfaction. I have addressed you concerns with the Reservations Manager and Front Office Manager to ensure this does not reoccur. Please accept our apology. Best regards, The Hotel Manager
3 out of 5
by A verified traveler from NC , USA

Great view and sunset

Posted Jul 2, 2016
Roaches in the rooms , bathrooms , horrible shower , HW issues Clean rooms and comfortable beds Good food and staff very curtious
Comment from Hotel Management
Oct 24, 2016 by nesta@anantara.com, Hotel Management
Greetings, Thank you so much for the feedback. My team and I apologize for not meeting your expectation during your stay. Please be rest assured that is not a true reflection of our operating standard and objectives. Thank you once more for the feedback. Best regards, The Hotel Manager
4 out of 5
by Mr Russell from UK

Good stay let down by lost property incident

Posted Jun 25, 2016 on Hotels
Very nice hotel in a great location with free access to the falls. Hand massage at check-in and great room with nice view. Only let down was that we left some things behind and no-one at the hotel made the effort to let us know (Despite having our details) - it took us a few days to realise as we were travelling. OK, our fault, and I wouldn't expect a chain hotel to follow up with us, but at £400 ($600) a night, I think it's poor form for the hotel just to put stuff in lost property without making any effort to contact us
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Dear Mr Russell, Greetings, Thank you for the feedback from your recent stay. My team and I sincerely apologize for not communicating with you on time. Please be rest assured that this is not a true reflection of our operating standard. We wish you well and hope to receive you back soon. Best regards, The Hotel Manager
5 out of 5
by Stephen

Completely amazing hotel in an ideal location

Posted May 18, 2016 on Hotels
I loved my stay here. The building is gorgeous, the staff are excellent and the location is ideal. You can sit comfortably by the river, sipping a drink and watching the spray from the falls. There were zebras on the lawn and the whole experience was magical.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Greetings from the Royal Livingstone, Thank you so much for the feedback from your recent stay. My team and I are happy to know that you had a lovely stay with us. I look forward to receive you back soon. Best regards, The Hotel Manager
5 out of 5
by A verified traveler

Posted Apr 2, 2016 on Hotels
Great hotel on the Victoria Falls. Super staff and extra good service. Special thanks to Edward and Gift at Front Desk.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Greetings from the Royal Livingstone, Thank you so much for the feedback from your recent stay. My team and I are happy to know that you had an extra good service. I will share this feedback with Edward and Gift. Thank you once more for the feedback. Best regards, The Hotel Manager