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Reviews of Hotel Gran Duca

4 out of 5
Hotel Gran Duca
Piazza Giuseppe Micheli, 16-18, Livorno, LI

Reviews

7.4

Good

Rating 10 - Excellent. 50 out of 235 reviews" "
Rating 8 - Good. 100 out of 235 reviews" "
Rating 6 - Okay. 56 out of 235 reviews" "
Rating 4 - Poor. 19 out of 235 reviews" "
Rating 2 - Terrible. 10 out of 235 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

desiree

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly but hotel and rooms smelled , there was no air condition, there is an elevator but it doesn’t connect to all the rooms - you have to walk down some additional stairs and I have a bad knee so was painful. Location is decent if you can walk . Would not stay here again .
Stayed 1 night in Apr 2024

6/10 Okay

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fine. Wasn’t the greatest. Front desk was helpful. Restaurant isn’t great.
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Ideal for port
It was a functional stay to visit and spend time with family who live in Livorno. Just a bed really.
Stayed 2 nights in Dec 2023

6/10 Okay

Tania

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La localizacion es buena para visitar la ciudad
Stayed 1 night in Oct 2023

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Luca on Aug 19, 2023
Dear Mrs. Fryer Mangan thank you very much for your nice feedback; we hope to see you again.Best Regards.Hotel GD.

4/10 Poor

mrs P

Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Great building. Great staff.
Stayed 1 night in Aug 2023
Response from Luca on Aug 19, 2023
Dear Mr. Johnson many thanks for your nice feedback.We hope to see you again.Best regards.Booking DeptHotel GD

6/10 Okay

David, Mechanicsville

Stayed 1 night in May 2023

8/10 Good

Jan

Stayed 1 night in May 2023

10/10 Excellent

Dan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic locale with friendly staff.
Stayed 3 nights in Sep 2022

10/10 Excellent

Daniel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical design updated with new amenities. Friendly and helpful staff.
Stayed 1 night in Sep 2022

6/10 Okay

Alfredo

Business traveler
Location is convenient if your business is downtown or at the port. Parking is a big problem though as it is practically nil.
Stayed 1 night in Sep 2022

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Livorno
Great overnight stay in Livorno. Hotel was in great location and although rooms were small, it was adequate for one night. Staff were helpful and overall we were quite satisfied
Stayed 1 night in Jul 2022

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Luca on May 3, 2022
Thank you for feedback. Booking Dept. hotel GD

10/10 Excellent

Riccardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Not worth
Location was convenient for us, but overpriced for what they had to offer. The restaurant attached was pricey and for every amenity the hotel had they charged extra (i.e. to use the pool it was an extra 12 euros per person).
Stayed 1 night in Nov 2021
Response from Lucas on Nov 6, 2021
Dear Sir.Madame thank you for your feedback. Best Regards Booking Dept. Luca

10/10 Excellent

C

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

John

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Luca on Oct 22, 2019
Thank you for your feedback Booking Dept

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Great location, good staff.
Stayed 4 nights in Aug 2019
Response from Luca Booking Dept on Sep 10, 2019
Mr Gary thank you very much for your positive review. Hotel Gran Duca Staff

6/10 Okay

Pauline

Liked: Cleanliness, property conditions & facilities
Just satisfied
I expected a nicer room when staying at the Gran Duca. It was very average. Bathroom was quite small and towels changed each night (really! is that necessary when the planet is suffering so much). The pillows were hard and uncomfortable.
Stayed 2 nights in Jul 2019

6/10 Okay

Glenn

Disliked: Cleanliness, room comfort
Livorno
Hotel was nice but a little dated.
Stayed 5 nights in Mar 2019
Response from Luca on Apr 14, 2019
Dear Mr. Glenn thank you very much for your nice review, about your observation that our hotel is a little dated it's a pleasure inform you that we have some wings with many rooms that are not so dated; the next time if you will tell us in the hotel we try to give this kind of rooms. Best regards Booking Dept.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to explore
Ideal for city and port and travel to other amazing places Great room Nice breakfst. Good service
Stayed 1 night in Oct 2018
Response from Booking Dept. Luca on Oct 9, 2018
Dear guest many thanks for your nice review. Best regards, Booking Dept. Luca :)

8/10 Good

Muchael, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, dated but noisy. Street noise is very loud. Information and directions to hotel shown on confirmation was wrong and it took far from the hotel initially. We finally located the hotel on the web to find out where the hotel was located.
Stayed 1 night in Sep 2018
Response from Booking Dept. Luca on Sep 11, 2018
Dear Mr.,Mrs Muchael thank you very much for your nice review. Best regards :)

10/10 Excellent

Ian, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly staff. Clean good sized rooms. Close to restaurants and ferries to Corsica
Stayed 1 night in Jul 2018
Response from Booking Dept. Luca on Aug 28, 2018
Dear Mr. Ian many thanks for your nice rewiew. Hotel Gran Duca The Management.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay
Very nice employees, great location and nice rustic Italian feel to the hotel.
Stayed 1 night in Jul 2018
Response from Booking Dept. Luca on Aug 28, 2018
Dear Madame. Sir many thanks for your nice rewiew Hotel Gran Duca The Management

6/10 Okay

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
This was a good hotel, conveniently located to the city centre and to ferry docks. On arrival, we were given a 10% discount card for use in their restaurant. When we went to eat at 7:20 pm, we were told to come back in 15 minutes as the kitchen was not open. This seemed odd as there was a large group being served in part of the restaurant. On our return about 20 mins later, we were asked if we had a reservation. We replied no and we then told “well the restaurant is full”. It was evident that they were preparing for a second large group. It is evident that this hotel particularly caters to large groups and really is not interested in individual travelers.
Stayed 1 night in May 2018

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here if staying in Livorno
The hotel was in a great location, close to the port, shopping and plenty of attractions and food options. The food at the hotel restaurant was really very good- have the Octopus!!! You won't regret it. They were very helpful arranging any transportation I needed, too. Only criticism is the wifi was very weak in my room on the 3rd floor, so I had to do my work in the lobby.
Stayed 5 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A convenient spot for a night
We bot off the ferry and spent a night nere. The note Was perfect for our needs., And we are always happy when we have an elevator.
Stayed 1 night in Apr 2018

4/10 Poor

chris, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mire like a Motel Carpet in stairwell Hasnt been cleaned in what seems a few years Rooms ar what you would get in a pub But counter staff where verry nice
Stayed 1 night in Dec 2017

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

P

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Potential not realised
This has the potential to be a really nice hotel but it seems that a lot has been left to age and ware. The hotel make a lot of their personalised toiletries but I fear that if more was spent on the upkeep on the and less on something quite meaningless, the hotel would be much more appealing.
Stayed 1 night in Aug 2017

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean affordable suite.
It was our second time to this hotel. The suite is really good, nice view, good shutters to make the room pitch black. Well located, decent breakfast included with delicious espresso coffe.

6/10 Okay

Verified traveler

8/10 Good

marianne, Bethesda MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy from Port
Great hotel for a post-ferry trip from Sardinia. About a 1/4 mile bag-drag, but pretty short considering. We were very happy with this hotel and the breakfast. AC was terrific in late August. Dinner at the hotel resto was excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

lucila, New York

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room they gave us was VERY small and claustrophobic. After requesting a change we were given a "triple room", bigger but with an extra bed making the room really crowded. Hotel is very old and shows its age in not a good way. Staff was helpful.

6/10 Okay

Iain, Helensburgh, Argyll and Bute

Walking Distance to Port of Livorno
Room was a bit dark, but a skylight in the ceiling had a cover that did not close properly, so it let the heat in. The air-conditioning was weak and never went below 23C, which is far from cool.

4/10 Poor

Troy, Australia

Disliked: Property conditions & facilities, room comfort
pretty hard to make Livorno pretty. But building was old. No update for a very long time. Clear its a ferry terminal port but not a lot of effort to modernise this hotel...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Did the job well.
Arrived by train on the way to Corsica. Taxi from the station was €12 and the ferry was 500m easy walk. Location is on the water front of a busy port but was reasonably quiet. The staff were friendly and helpful. The room was small, very clean with a epic shower! Great for 1 night.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Khoon Meng, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice
Nice and friendly service by the staff

8/10 Good

Eran, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again
nice room, location, breakfast and internet connection

8/10 Good

TIMOTHY, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Ask for a room overlooking the port. We arrived in Livorno on the Grimaldi ferry from Barcelona. We were late and it is very unusual for the ferry not to be late, but we were given a friendly welcome and able to get a drink from the bar. Our room was large and comfortable.

6/10 Okay

Graham, Edinburgh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent hotel but let down by the staff!
Overall our stay at Gran Duca was fine but it is clouded by poor staff and a particularly bad incident when checking out. I had paid in advance yet when it came to checking out we were told the payment had been cancelled and the bill would need to be paid again. Perhaps my lack of Italian didn't help but the reception girl when checking out was short tempered, unclear and could give no explinations as to why our payment had been cancelled. I eventually paid on the promise I would get the money back if charged twice, however when we turned our backs and started leaving the recpetion girl said very sharply and boldy a phrase which ended in "porta". I may be wrong but I believe her comment was "don't let the door hit you on the way out.." Other than this we had an excellent junior suite room with a balcony however there was no minibar so we couldn't enjoy a drink on it. The restuarnt staff were very rushed and gave us very little attention despite the restaurant being quiet, however when the food came it was absolutley delicious and the wine the waiter had recommended was outstanding.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noble building
Set in a period local castle, this hotel is well located. The restaurant is very good.

6/10 Okay

Tomasz, Bunkeflostrand, Sweden

Liked: Cleanliness
Disliked: Room comfort
Quick stay
The hotel is centrally located and close from my business. The breakfast very basic and pretty plastic. Internet is an additional cost - low but complimentary should be standard. The lunch/dinner restaurant is VERY good - enjoy it!

6/10 Okay

Mrs cook

Liked: Cleanliness
Expensive hotel bit tatty just average
The hotel is given a four star rating. This is more like a three star. Our room was extremely clean and airy but the aircon was intermittent. The gym and pool is tiny and was only open on request and was 9 euros each. It was tatty and crammed into a lift space. Breakfast was average with no hot eggs etc and no toaster just cold stuff. The location is ok as it is right on harbour but there is very little to do in Livorno. The staff range from helpful to abrupt. Ok hotel but too pricey for what it offers.

8/10 Good

Matt about town

Liked: Cleanliness, staff & service, room comfort
Very Nice with a few suggestions for guest
I have stayed at The Gran Duca a few times in recent years. The staff is always helpful and will speak English quite well. The restaurant is very good, make sure you get the risotto with cuttle fish ink. 1 Warning there are rooms that do not have windows due to the construction on the old wall. If this is important to you please check your room type.