Ratings based on 769 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from cardiff

Central Ljubljana hotel

Posted Sep 23, 2017
Pros: The everyday efficient running,cleanliness and efficient staff.
Cons: Nothing
Location: Centrally located approx two minutes walk from the three bridges, riverside restarants and old town.
The grand union hotel executive is a lovely art nouveau building attached to the more modern grand union business hotel not to be confused. A wonderful hotel with well trained helpful staff. The rooms are spacious and clean ours was overlooking the main squares fountains and very light. The breakfast was excellent with a wide choice of foods likewise the numerous hotel eating facilities all with polite helpful staff. Being my birthday during our stay we were given a lovely plate of assorted fresh fruit in our room which was a lovely gesture . The hotel could not be more central for all the cities sights just minutes from the three bridges square and old town. Thank you for a wonderful stay in a lovely city we would definatly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Stay in Zell am See

Posted Sep 18, 2017
Great location and the hotel well appointed and maintained. Great breakfast. Large room with spectacular view.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
We enjoyed our stay; The room is centrally located and made it very easy to see the town.
3 out of 5
by A verified traveler

Rude Treatment from Breakfast Supervisor

Posted Aug 23, 2017
Pros: location
Cons: hotel should train their staff regarding how to treat guests
Location: great location
In our last day at the hotel, we went for breakfast and did not notice that the table were we sat was reserved. We were almost finishing our breakfast and suddenly a very aggresive and bad tempered lady approached us, and in a very rude and disrespectful manner told us to leave the table inmediately because it was reserved for some other guest. She seemed to be the breakfast supervisor or manager. She did not give suggestions were we should move. Very disapointing experience in this hotel
Comment from Hotel Management
Aug 28, 2017 by Front Office Manager, Hotel Management
Dear Mr. Johnny, First of all, we at Grand hotel Union would like to thank you for staying with us and for taking your time to post this review. As always we are happy to not only receive praise but also the comments on how to improve our service. We are glad that you found our location ideal for exploring the centre of Ljubljana. On the other hand we would like to express our apologies about the service which you received and though was not up to the highest standards which you were right to expect at the Grand hotel Union. We have taken your comments to our heart and we will make sure that improvements will be made. Thank you again for staying with us and we hope you will give us a pleasure of hosting you on your next trip to Ljubljana. Kind Regards, Tomaž Turk Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston SC

Excellent family experience

Posted Aug 10, 2017
Large comfortable family rooms Breakfast ideal Sandwich and ice cream sho available Great bar and restaurant The BEST staff ever Will definitely be back!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Nice hotel in great location

Posted Aug 5, 2017
We stayed 3 nights and did not need a car as the hotel is located close to everything. Staff were extremely helpful and friendly. Breakfast was included and had many choices. We would definitely stay there again. The car we had booked for the rest of our trip was available right at the hotel so easy pick up.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in the centre of this vibrant city

Posted Jul 30, 2017
Pros: The Art Deco style and the friendliness of the staff.
Location: Try the street food, an almost endless range of cheap, delicious options; castle was fascinating and there are some fab bars/restaurants by the river.
We stayed here for two nights in July 2017. The hotel is lovely and very well equipped - gym, hairdresser, swimming pool, bar... Our room was very spacious, with a separate sitting area. The windows looked out over the main square which meant we had an amazing view. The room was well sound-proofed though, so with the windows closed we didn't hear any noise from outside. The breakfast provided by the hotel was extensive and catered to all tastes. All of the staff we dealt with spoke very good English and were very pleasant and helpful. Ljubljana is a small but vibrant city, there's loads to do day and night. We visited the local market, and tasted some of the street food which was amazing (and cheap); the variety was incredible. There always seemed to be something going on, fire dancers, accordion players, drummers, Techno Vikings and other live music. We spent an enjoyable morning looking round the castle and also enjoyed a boat trip down the river. All the meals we ate in the city were very tasty and the ice cream was also great! A beautiful and welcoming city and one we will definitely return to in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Excellent Stay

Posted Jul 28, 2017
It's the perfect hotel location for getting around the Center of Old Town and other places. I was able to walk everywhere from there. The breakfast buffet was a wonderful start each day. The staff was very accommodating while staying there. I was able to check in my room shortly after arriving early in the morning. Great overall experience and very reasonably priced for this elegant hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex

Excellent hotel, central to all you want.

Posted Jul 21, 2017
Pros: Everything apart from the pool and surrounding area..
Cons: Increase the area around the pool and introduce swimwear being acceptable in the sauna. Also increase the number of rooms for people with mobility is
Location: Excellent location, all the main attractions and restaurants all within easy walking distance.
Great hotel in a great location. Staff are very helpful and pleasant and do whatever they can to be of assistance. The only downside was the access to the 'shower in the bath', which my wife could not get into. It was higher than the standard bath at home. We had to move rooms to one with a shower cubicle. This was done as effectively as could be done. We were told there are not many rooms with showers. Both rooms we had were in very good condition but the first was much better from a size perspective and had large twin beds, the second room was smaller with a large double. The only disappointment was the swimming pool area being too small, so when there was a small number of people in it, it was too busy. The breakfast was excellent, albeit a little confusing as to the process for teas and coffee. However once we understood the process, it was fine. The food on offer was very good. thank you for an excellent stay, if we visit Ljublana again we will stay here.
Comment from Hotel Management
Aug 1, 2017 by Front Office Manager, Hotel Management
Dear John, Thank you very much for your review and for your feedback which is much appreciated. First of all I would like to thank you for your kind words regarding the rooms and the breakfast. On the other hand please accept my apologies for shortcomings that occurred. The swimming area has recently been renovated and has become very popular with our guests, which unfortunately means more people visit the spa facilities. I have also talked to our managing staff about your comment regarding rooms for people with mobility issues. Some of the rooms have already been renovated and we plan to refurbish more of them. It was a pleasure to have you here, and we hope to welcome you back as our guest again soon! Best wishes, Tomaž Turk Front Office Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Well Located,

Posted Jul 19, 2017
The Hotel are not so good but the location is very good
Comment from Hotel Management
Aug 1, 2017 by Front Office Manager, Hotel Management
Dear Roberto J, Thank you for sharing your experience with us. We would very much appreciate to have the opportunity to welcome you back and to ensure that your experience will be much improved. Kindest regards, Tomaž Turk Front Office Manager