More cave than castle
Posted Feb 27, 2015
At first glance The Castle Hotel is a lovely establishment with quirky features.
We arrived at the 2pm check-in time and were taken up to a room in disarray, apologies ensued and we were taken back to the lobby and given coffee as an apology. Thirty five minutes later we were finally taken to our room. My next bad experience was when i tried to shower and got only cold water, thinking it was me i left it for another time. After exploring the local area we retired to our room to watch TV, unfortunately the HDMI cable was broken on the TV and the connection to the terrestrial channels was horrendous.
Settling into bed that night wasn't a comfortable experience, the bed was lumpy and the room felt cold. I woke up in the middle of the night freezing cold and checked the radiator which was also cold despite being set to the highest temperature.
Breakfast the next morning was standard, nothing special but nothing to complain about. Heading back to the room i tried to shower again and was frustrated to discover the water was still freezing cold. I headed down to reception to query this and was dismayed to discover the boiler was broken, i was rather shocked i'd been there over 24 hours and not been told this.
Eventually the boiler was fixed and the heating and water was vastly improved but with barely an apology from the staff. Our second experience of breakfast was very disappointing- We waited forty minutes and the Haddock was under-cooked.
The rest of our stay was bearable.