Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by miss bronwen naish

Posted Mar 15, 2016 on Hotels
Comfortable, quiet, warm, excellent breakfast, v good reception service. Shower not good...weak and awkward to use. Loo paper too far away from toilet. Neither TV worked properly which could have been more of a nuisance if we had wanted to stay in.
3 out of 5
by Laura from Wrexham

Run down

Posted Feb 2, 2016 on Hotels
We've haven't stayed at the Wild Pheasant for 5 years and we were quite surprised nothing seems to have changed in that time. The spa area really needs a good clean and repainting. It looks very run down. Our room was clean but smelt strongly of cigarette smoke which for two non smokers wasn't very nice. The hotel staff were very helpful. I just felt asthough it really needs some money spent to update the decor as it looks very run down. The main restaurant serves some lovely food but it looked very run down to us. The carpet in there was very dirty and it was such a shame to see such a nice building in a lovely little town not meeting its full potential. I don't think we would stay here again, the price you pay is not worth the quality of the hotel. It is in a desperate need of a deep clean, new carpets and repainting.
4 out of 5
by chris

This traveler left a rating score only Posted Feb 1, 2016 on Hotels
4 out of 5
by Kay from Northampton

Wild Pheasant

Posted Jan 25, 2016 on Hotels
Very nice hotel, only a brief stay so didn't get to use the spa or bar which was a shame. Good layout in nice setting. Room spacious but mattress on the bed was not the best!
2 out of 5
by Elaine

You Get What You Pay For

Posted Jan 19, 2016 on Hotels
Half of the hotel is a new extension with leisure facilities, the other a worn down massively outdated hotel lost somewhere in the 80's (the music in the restaurant is stuck in the same time warp). Of course the website flags up the former, the price on Hotel.com reflects the latter. I would not return. The food was dreadful, and breakfast the worst cliche of a hotel breakfast. Such a shame. For so little it could be good. The staff however were lovely and should be commended for the their willingness.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 13, 2016 on Hotels
5 out of 5
by A verified traveler


Posted Jan 12, 2016 on Hotels
Night away catching up after the break Wild Pheasant was perfect. Don't forget your shorts to enjoy the spa.
3 out of 5
by A verified traveler from Scotland

Pleasant stay, average service.

Posted Mar 19, 2015
Pros: Easy to find. Friendly staff
Booked as a stopover for a trip to Cardiff. With a midweek stay the hotel did not appear too busy. Our room decor was tired and dated but functional. Restaurant food was of a good standard but the service lacked attention to detail. Having ordered a jug of water and bottle of wine to go with the meal we not only had to remind them to bring the water out, but the wine was nowhere to be seen by the time we had finished our starters and another reminder was given. Sadly, we were then charged for 2 bottles. The staff were apologetic and quickly rectified the situation.
2 out of 5
by A verified traveler from lichfield staffordshire

1 night stay

Posted Feb 10, 2015
Pros: location
Cons: decoration looks ie repairs to outside
Location: pubs plenty of places to eat ideal distance away from town nice walk in plenty to do
well staff were good but the hotel is tired. our room 213 was in need of some tlc wall paper pealing off in places tv did not have any sound the fan didn't work shower was poor bathroom was dirty ie build up of dust on central heating pipes behind door .of a night this hotel looks great in the day time shows its age. room was basic
3 out of 5
by A verified traveler

Posted Feb 10, 2015
Friendly hotel, nice spa. Great price. Good location for town. Our room was very noisy with pipes sounding like a shower was on for the whole night unfortunately.