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Reviews of Buchanan Arms Hotel

3 out of 5
Buchanan Arms Hotel
22 Main Street, Drymen, Loch Lomond, Drymen, Scotland

Reviews

8.0

Very Good

Rating 10 - Excellent. 244 out of 682 reviews" "
Rating 8 - Good. 247 out of 682 reviews" "
Rating 6 - Okay. 112 out of 682 reviews" "
Rating 4 - Poor. 56 out of 682 reviews" "
Rating 2 - Terrible. 23 out of 682 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mashuda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ronnie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious staff were all great and approachable love the spa facilities excellent break did have a noisy neighbour but staff promptly dealt with it excellent service
Stayed 1 night in Apr 2024

6/10 Okay

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice pool. Friendly staff. Rooms v tired and bathrooms terrible. Needs a full returb.
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

carol

Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Chris

Traveled with partner
Disliked: Staff & service, property conditions & facilities
non accommodating in finding a table for two for dinner at 1800. and was told to come back at 2000. At the time of the enquiry the dining room was completely empty.. No attempt apologise or come up with an option and 2000 for a meal was too late for us
Stayed 1 night in Dec 2023

6/10 Okay

Margaret

Disliked: Cleanliness, property conditions & facilities, room comfort
2 night stay
Looked like room hadn’t been used for a while as dead spider in bath. Also there were only 2 coffee sachets there which turned out to be decaf so had not been topped up since previous guests had stayed. Bedding and towels were clean and fine but carpet was filthy, so bad that I had to wear shoes as I’d forgotten to take slippers. Stayed 2 nights and when we came back into the room after being out during the day housekeeping had topped up coffee, hot chocolate sachets etc and had just pulled the duvet up towards pillows but not sorted it properly nor was the room hoovered. Very disappointing.
Stayed 2 nights in Dec 2023
Response from Gary Mitchell Hotel Manager on Dec 21, 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel and friendly staff Lovely spa facilities
Stayed 2 nights in Dec 2023
Response from Gary Mitchell Hotel Manager on Dec 14, 2023
Hi MargaretI am delighted you enjoyed your stay I will pass on your comments to the team we hope you revisit soon

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gary Mitchell on Dec 10, 2023
Hi Mark,,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary MitchellHotel Manager

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff fantastic food leisure facilities were first class
Stayed 1 night in Nov 2023
Response from Gary Mitchell Hotel Manager on Nov 25, 2023
Hi Kenneth,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary MitchellHotel Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly superior room very spacious food amazing leisure facilities fantastic
Stayed 2 nights in Nov 2023
Response from Gary Mitchell Hotel Manager on Nov 25, 2023
Hi Kenneth,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary Mitchell

6/10 Okay

Gavin

Liked: Cleanliness
The leisure centre part of the property is very nice and tidy. The pool and hot tub is great as is the sauna.
Stayed 2 nights in Nov 2023
Response from Gary Mitchell on Nov 14, 2023
thank you for the review we hope you return again soon.Kind RegardsGary MitchellHotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gary Mitchell Hotel Manager on Oct 30, 2023
thank you for your review

8/10 Good

Carole

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were excellent! The building left a lot to be desired
Stayed 2 nights in Oct 2023
Response from Gary Mitchell on Oct 30, 2023
Hi Carole,Thank you for your review I will pass your comments onto the team we are planning a refurbishment plan over the winter months to the exterior and Interior of the building I hope you return to see the changes we make Kind RegardsGary MitchellHotel Manager

6/10 Okay

Verified traveler

Liked: Room comfort
Everything was ok apart from the breakfast which was very poor
Stayed 2 nights in Oct 2023
Response from Gillian on Oct 17, 2023
Thank you for feedback - we will feedback your comments to our kitchen & restaurant teams & hope to welcome you back again soonKind regardsGillian

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review of our visit
Really nice hotel, however did look as if it was understaffed. We did check in later than expected and was surprised no room service was on offer. Room was clean and tidy as expected
Stayed 1 night in Oct 2023
Response from Gillian on Oct 17, 2023
Thank you for your review - we are delighted you enjoyed your stay with us & look forward to welcoming you back again soonKind regardsGillian

2/10 Terrible

J

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
No sleep room like a furnace
Room like a furnace ,due to 4inch pipe running through ,had window wide open and still couldnt sleep Requested a fan , had a reply that one would be in room however no fan Reciepts on floor from previous week Lesiure centre and the person working there was the only plus points
Stayed 1 night in Sep 2023
Response from Gary Mitchell on Sep 29, 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not bring towels should be on website to bring your own towels for spa
Stayed 1 night in Sep 2023
Response from Gary Mitchell on Sep 25, 2023
Hi William,Thanks for your review although I am slightly baffled as we offer towels to all hotel guests upon requestI hope this did not spoil your stay I apologise for any confusion that may have been caused Kind RegardsGary MitchellHotel Manager

10/10 Excellent

Fiona

Stayed 1 night in Sep 2023
Response from Gary Mitchell Hotel Manager on Sep 29, 2023
Thank you for your review

10/10 Excellent

Fiona

Traveled with group
Liked: Amenities
Staff were excellent.
Stayed 1 night in Sep 2023
Response from Gary Mitchell on Sep 15, 2023
Hi Fiona,Thanks for your review I am delighted that you enjoyed your stay I will pass on your comments to the team. We hope that you return soon Kind RegardsGary MitchellHotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Gary Mitchell Hotel Manager on Sep 5, 2023
Thank you for your rating

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break
We love this hotel and stay regularly throughout, staff are great, rooms comfortable and the leisure facilities are brilliant. My only criticism is the breakfast, pretty terrible given how great eveything else is. Not worth the money, would highly recommend skoosh across the road - so much cheaper and amazing food.
Stayed 1 night in Aug 2023
Response from Gary Mitchell on Sep 2, 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gary Mitchell on Sep 3, 2023
Thanks for the review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Gary Mitchell on Aug 27, 2023
Thank you for your review I am glad you enjoyed your stay hope to see you again soon

8/10 Good

Phyllis

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A old building with charm, but outside needs a paint, the windows were rotten. We had a lovely bathroom, but the chocolate brown paint in bedroom was awful. The bed was very comfy and facilities in room very good, we ignored the broken bathroom window, we never ate food at the hotel but had a drink, found the on tap cocktails very overpriced, not even a bit of fruit or a straw.
Stayed 3 nights in Aug 2023
Response from Gary Mitchell on Aug 16, 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

4/10 Poor

Anita

Traveled with group
Disliked: Amenities
Staff missing for 5 minutes at check in. Booked twin room, given a double, beds split on request but sheets too small for bed so didn’t reach under pillows, but comfortable mattresses. Waited an hour and a quarter from ordering for dinner to be served, although waitress mistakenly tried to serve cheese and biscuits before dinner. Wrong drink served, rectified then duplicate drink brought to table. Sink in bathroom cracked. Dining room staff chaotic but remained polite and pleasant despite having to deal with frustrated diners
Stayed 1 night in Aug 2023
Response from Gary Mitchell on Aug 11, 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Gary Mitchell on Aug 11, 2023
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in transitional period having been taken over. Outside needs a bit of freshening up but our bedroom (grandparents and child) was clean and beds very comfortable. Like many old Scottish hotels rooms are on varying corridor levels and not suitable for disabled although they may be able to accommodate somewhere. Breakfast was extra although some sites say pay £10, but I was advised by hotel that price was for room only, meals in addition. Breakfast was adequate , evening meal fine and staff very pleasant. Couple of minor problems were fixed very quickly with apologies . Enjoyed our stay.
Stayed 3 nights in Jul 2023
Response from Gary Mitchell on Aug 5, 2023
Thank you for your review We are delighted to hear you enjoyed your stay with us and hope to welcome you back again soon..Kind RegardsGary Mitchell

10/10 Excellent

Berna

Stayed 1 night in Jul 2023
Response from Gary Mitchell on Aug 11, 2023
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

10/10 Excellent

Virginie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice hôtel
Stayed 1 night in Jul 2023
Response from Gary Mitchell on Aug 11, 2023
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

8/10 Good

John

Liked: Staff & service
A bit tired but nice staff and pretty clean. I have stayed here a few times and probably will again.
Stayed 1 night in Jul 2023
Response from Gary Mitchell on Aug 11, 2023
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

10/10 Excellent

Connor

Stayed 1 night in Jul 2023
Response from Eve on Jul 10, 2023
Dear ConnorWe are delighted to hear you enjoyed your stay with us and hope to welcome you back again soon.

2/10 Terrible

William

Stayed 1 night in Jun 2023
Response from Gary Mitchell on Aug 11, 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

4/10 Poor

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff were okay, but lack of elevators and so many stairs for a disabled person like myself was absolutely hellish.
Stayed 2 nights in Jun 2023
Response from Gary Mitchell on Aug 11, 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable overnight stay.
This was an overnight stay being the closest hotel I could find to the wedding venue in Killearn. The hotel was comfortable, the staff were friendly (especially at breakfast), the hot water was plentiful and the breakfast was great. Unfortunately I didnt get a chance to use the pool. I would recommend the hotel.
Stayed 1 night in Jun 2023
Response from Eve on Jun 13, 2023
Dear Lawrence Thank you so much for taking the time to leave a review. We are delighted you enjoyed your stay with us and hope to welcome you back again soon. Kind RegardsEve

8/10 Good

Leslie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just off square.
Unique hotel that was a bit spread out. We had 4 rooms & were separated by quite a walk. Love the access to athletic club, but very odd hours & rules. Kids didn’t get to enjoy pool like planned. Beds & pillows were just ok. We came during a warmer than usual time & our room took awhile to cool down. Visit drymen bakery & deli, Buchanan castle ruins & glengoyne distillery while here. Hit stirling castle on your way to/from. Our group agreed enjoyed more than Edinburgh Castle.
Stayed 1 night in Jun 2023

6/10 Okay

Keith

Traveled with partner
Disliked: Property conditions & facilities
Easy to find and in a lovely village not far from Loch Lomond, but this hotel is clearly in dire need of an update. The room seemed clean enough, but we didn't have much a a view out the window - a dirty roof occupied by several birds intent on fighting at every opportunity! Bed was comfortable, bathroom was adequate, but the shower was not great. We were rudely awaken at 2:30am by the fire alarm going off, which lasted a few seconds, and the same thing happened at 7am. Didn't get an apology or an explanation when we checked out. The bar area was very good despite being so dated, but it was a comfortable place to have a nightcap or two. Drymen village was very nice, pleasant people and an enjoyable meal at the Drymen Inn. Overall, it was a shame the hotel didn't match the surrounding area, and my ears are still ringing from the fire alarm issues!

10/10 Excellent

Amanda Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay! Cute hotel in a nice little village!
Stayed 9 nights in May 2023
Response from Eve on May 29, 2023
Dear AmandaThank you for taking the time to leave a review & we are delighted you enjoyed your stay with us. We hope to welcome you back again soon. Kind RegardsEve

2/10 Terrible

Veronica

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Rooms tired, tea making facilities poor. Bed was comfy though. Breakfast very poor/basic Ran out of fruit, juice, white bread, croissants Will not recommend or come back
Stayed 2 nights in May 2023
Response from Eve on May 28, 2023
Dear Veronica Thank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The food was very good But the mattress was awfull it had a lump in it Everything else was fine
Stayed 1 night in May 2023
Response from Eve on May 28, 2023
DearThank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

8/10 Good

Gillian

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff not all well trained yet … but very cheerful and pleasant 😊
Stayed 1 night in May 2023
Response from Eve on May 28, 2023
DearThank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

10/10 Excellent

Clarence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Night trip
Well located hotel and was better than I had expected for the price of the accommodation. I would certainly recommend and will stay again on my next trip to Loch Lomond.
Stayed 2 nights in May 2023
Response from Eve on May 20, 2023
Hi ClarenceThank you for taking the time to leave a review & we were delighted you enjoyed your recent stay with us. We look forward to welcoming you back again soonKind Regards Eve

8/10 Good

Neil

Stayed 1 night in Apr 2023
Response from Eve on May 28, 2023
Good Morning Neil Thank you for taking the time to leave a review. We hope you had a great stay with us and hope to welcome you back in the future

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Eve on May 28, 2023
Good Morning Paul Thank you for taking the time to leave a review. We appreciate your feedback and are delighted you enjoyed your stay with us. We hope to welcome you back again in the future.

10/10 Excellent

anne

Stayed 1 night in May 2023
Response from Eve on May 16, 2023
Hi AnneThank you for taking the time to leave a review & we were delighted you enjoyed your recent stay with us. We look forward to welcoming you back again soon

8/10 Good

M

Stayed 2 nights in May 2023
Response from Eve on May 28, 2023
Hello, Thank you for taking the time to leave a review. We are glad you enjoyed your stay with us and hope that we can welcome you back again soon.

8/10 Good

Sun

Traveled with partner
Liked: Cleanliness, amenities
Dated. Small room. Not the best value for money but basic
Stayed 1 night in Apr 2023
Response from Eve on May 28, 2023
DearThank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissappointed
The room was good, staff service was friendly, but the catering breakfasts and dinner was poor
Stayed 1 night in Apr 2023
Response from Eve on May 28, 2023
DearThank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

8/10 Good

alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable for an overnight stay.
Stayed here for an overnight stop whilt travelling from the South East to Inverness. Hotel was very comfortable. Very large room - spacious, comfortable and had everything we needed for an overnight stop. Our first room had an issue with the toilet flush. Reported to reception and we were moved straight away to the room next door.
Stayed 1 night in Apr 2023
Response from Eve on May 16, 2023
Thank you for taking the time to leave a review & we were delighted you enjoyed your recent stay with us. We hope to welcome you back again soon

10/10 Excellent

Alexandria

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Eve on May 16, 2023
Hi Alexandria Thank you for taking the time to leave a review & we were delighted you enjoyed your recent stay with us. We look forward to welcoming you back again soon