Suite, 1 King Bed, Non Smoking, Jetted Tub | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
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Reviews of Best Western Brigham City Inn & Suites

2.5 out of 5
Best Western Brigham City Inn & Suites
480 Westland Dr, Brigham City, UT

Reviews

8.0

Very Good

Rating 10 - Excellent. 442 out of 1003 reviews" "
Rating 8 - Good. 268 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, but the pool was out of operation.
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on Apr 12, 2024
Hello Robert, We are sorry that your stay with us was less than perfect. We will strive to have all areas up and running in time for any future visits. We are just waiting for the new furnace for our pool to be installed. Thank you for staying with us and we hope to see you again in the future.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
We got the hot tub suite this stay. After traveling all day, the hot tub was great for my back. Staff was kind, property looked good. Breakfast was outs
Stayed 1 night in Apr 2024
Response from Devon B.- General Manager on Apr 12, 2024
Hello Lori,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

8/10 Good

Zbigniew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Devon Brown- General Manager on Apr 6, 2024
Hello Zbigniew,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When we checked in we were informed that the elevator to the second floor was out of order. Our booked room was on the second floor! Fortunately the young lady that checked us in was able to reassign us to the first floor. Good job by her all around.
Stayed 1 night in Apr 2024
Response from Devon Brown- General Manager on Apr 5, 2024
Hello Charles, We are happy to hear that our associate was able to make your stay more pleasant. We are hoping to see a technician for the elevator this week. Thank you for staying with us.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the girl at the front desk!!!!!!
Stayed 1 night in Apr 2024
Response from Devon Brown- General Manager on Apr 4, 2024
Hi Tracy,We are so excited to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Alwx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on Apr 3, 2024
Hello,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Ray

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop for our travels. Pet friendly, nice breakfast.
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Apr 12, 2024
Hello Ray,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

2/10 Terrible

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool not working, elevator not working
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on Apr 1, 2024
Hello Jennifer,I know how frustrating it is that our pool and elevator are down currently. I'm just waiting on a technician for each one to be resolved. We hope you will consider giving us a second chance in the future. Thank you for staying with us!

4/10 Poor

Susan Noel

Traveled with family
It took three different trips to the front desk to get a key that worked. Breakfast was not made for people who are gluten and lactose intolerant.
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on Mar 30, 2024
We are sorry to hear that your stay with us was not up to standard. We will look into having more options for our breakfast. We hope you will consider giving us another chance. Thank you for staying with us.

2/10 Terrible

angela

Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Apr 19, 2024
Hello Angela,We are sorry to hear that we did not exceed your expectations with your stay. We hope you will consider giving us another chance to do better. Thank you for staying with us.

10/10 Excellent

Phillip, Riverside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, comfy and clean! Thank you
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 29, 2024
Hello Phillip,We are happy to hear that your stay was comfortable and clean! We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Jacob

Traveled with family and small children, Traveled with pets
Liked: Amenities
We had a great stay. The pool was down and I thought about going to another hotel but they upgraded our room to a suite so we decided to stay. Breakfast was great and staff was wonderful
Stayed 3 nights in Mar 2024
Response from Devon B.- General Manager on Mar 28, 2024
Hello Jacob,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Ann, SHOSHONE

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was out of order. We stayed here a year ago and it still isn't useable. I know they said they were waiting for a repairman but how busy can they be in winter?
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 28, 2024
Hello Ann,We are happy to hear that you enjoyed your stay with us. We are sorry to hear about the continuing issues with the pool and spa area. We have had technicians come out and fix one issue only to have another issue arise. We are hoping that the newest fix is the permanent one. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Apr 14, 2024
Hello Margaret,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator and pool were both broken, but otherwise large, clean, quiet rooms.
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on Mar 21, 2024
Hello Mark,We are happy to hear that you enjoyed your stay with us. We are sorry about the pool and elevator issue. We are waiting for technicians to come out and fix both. Hopefully they will be back up for all future visits. Thank you for staying with us!

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The only problem is that the pool was closed and the elevator was out of service.
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 21, 2024
Hello Monica,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Azdyn

Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Apr 12, 2024
Hello Azdyn,Thank you for staying with us. We hope to see you again in the future.

10/10 Excellent

ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here 2 days in a row, cause I really enjoyed my time the 1st day. The people working there very friendly, no one bothers you. Yeah I just liked the place, VERY and I mean VERY CLEAN. and QUIET
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 19, 2024
Hi Ben,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

8/10 Good

Ramon

Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Apr 12, 2024
Hello Ramon,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.

6/10 Okay

Timothy

Disliked: Amenities
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Apr 12, 2024
Hello Timothy, We are sorry to hear that your stay with us did not exceeded expectations. We hope you will give us a second chance to provide an amazing experience. Thank you for staying with us.

6/10 Okay

Luke

Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on Apr 6, 2024
Hello Luke,We are sorry to hear that your stay with us was less than perfect. We will strive to provide exceptional service for all future visits. Thank you for staying with us.

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Devon Brown- General Manager on Mar 16, 2024
Hello Pearl, We are happy to hear you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and nice, and it was especially quiet, last place I stayed, you could hear crazy noise and it was difficult to sleep. The receptionist was super friendly and help me out with anything I needed. I liked the place so much I stayed another night. There was nothing bad about the place that I can think of. Thanks for everything. Ben
Stayed 1 night in Mar 2024
Response from Devon Brown- General Manager on Mar 16, 2024
Hello Ben, We are so happy to hear that you enjoyed your stay with us. We are happy that our front desk agent was able to help you with any issues that arose during your stay. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 13, 2024
Hello Dave,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 13, 2024
Hello David,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome, everything about it but the expedia experience was awrful, in fact im done with them when i finally got a chance to talj to them i could barely understand them and i know she didnt understand me. My flash sale deal cost $14 more then if i just walked in and got a room and expedia played me off for stupid saying i got a deal and no refunds no points no nothing!!!! No more expedia!!! I do know how to add, pretty simple $14 extra to argue on phone for 30 min is no deal. Imagine how much that $14 will cost u over time 😁😁😁😁
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 13, 2024
Hello Curt,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice motel, recently remodeled. The the staff was great. The breakfast was good.
Stayed 2 nights in Mar 2024
Response from Devon B.- General Manager on Mar 11, 2024
Hello David,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find!! Super clean, comfy bed, awesome hot breakfast! Will stay here again! Did I mention. Very reasonable priced👍
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 11, 2024
Hello Bonnie,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

8/10 Good

lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bright, cheerful, we were greeted by a friendly face. Rooms were large and clean Would definitely come back here!
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 11, 2024
Hello Lori,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

6/10 Okay

belen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 5, 2024
Hello Belen,We are happy to hear that you had a nice stay with us. If you would like to go over what we can improve for future stays please feel free to reach out. Thank you for staying with us!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop for the night on our drive across the country
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 5, 2024
Hello Ray,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Devon B.- General Manager on Mar 5, 2024
Hello Mary,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great for the price. Breakfast was excellent. And for a old biulding its good. Bed was comfortable, rooms big, has everything you need for the night, carpets need to be cleaned soon and pool and hot tub out of order but we didnt need them.
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 28, 2024
Hello Andrew,We are so happy to hear that you enjoyed your stay with us. We are thrilled that the room was enjoyable. We are excited to say that our pool and spa area should be open soon, as we have a technician coming out to take a look. Thank you for staying with us and we hope to see you again in the future.

10/10 Excellent

Karin, Pincher Creek

Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Mar 21, 2024
Hello Karin,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

2/10 Terrible

Kaycee

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 25, 2024
Hello Kaycee,We are sorry to hear that your stay with us was not up to standard. If you would like to discuss what we could have done better please feel free to let us know. Thank you and we hope you will give us a second chance in the future.

10/10 Excellent

Lucia, Fairview

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Breakfast options.
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 25, 2024
We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room large and spotless. Disappointed the hot tub was not working. Pleasant & professional hotel attendant.
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 23, 2024
Hello Neil,We are happy to hear that you enjoyed your stay with us. We are sorry to hear about the issues with the spa, we have an attendant scheduled to come take a look for us this week. We hope it will be up and running for all future visits. We are also happy to hear that our associate made the stay a pleasant experience. We hope to see you again in the future. Thank you!

10/10 Excellent

Linda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dog walking area Dog friendly. Good hot breakfast, Sat was scrambled eggs, bisquits & gravy.
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 23, 2024
Hello Linda, We are so happy that you enjoyed your stay with us. We are thrilled to hear that you enjoyed our breakfast and pet friendly areas. We hope to see you again in the future. Thank you!

8/10 Good

Rachel

Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Mar 21, 2024
Hello Rachel,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 2 nights in Feb 2024
Response from Devon B.- General Manager on Feb 19, 2024
Hello Carrie,We are happy to hear that you enjoyed your stay with us. We are also excited to hear that you enjoyed the breakfast. We hope to see you again in the future. Thank you!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and staff!
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 16, 2024
Hello Justin,We are happy to hear that our staff made the stay a memorable one. We hope to see you again in the future. Thank you!

10/10 Excellent

Maynard

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 20, 2024
Hello Maynard,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 9, 2024
We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Mar 21, 2024
Hello Charles,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 Excellent

Laraine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 9, 2024
We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 Excellent

Wendell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our room. It is very clean and spacious. The check-in clerk was very nice.
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 6, 2024
We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

6/10 Okay

Gisele, Olds

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
Noticed the dirty floor at our door as soon as we entered, then, in the bathroom the long hair on the floor! We were in a pet friendly room, charged $25 but clearly there’s not much cleaning going on especially to warrant the extra money for a pet! My husband has a mobility issue, so at Booking I advised this & asked for a main floor room, with Minimal walking to the “door”. I guess I didn’t give enough detail cause they Put us 2 doors down from “a” door, but our vehicle had to be parked down the hall out another door!! Then, this was only half way to the breakfast room! It was the most walking we could have asked for!! They have a sign that they accommodate disabilities, yet a women with a visible problem walking had to go up a flight of stairs to get to her 2nd floor room because they didn’t tell her where the elevator was and she had walked down a long hallway with no luck on finding it! The Pet Policy was maximum 2 dogs under 25 lbs - I saw one guest come in the back door by our room with a full size German Shepard and the multiple constant barking dogs across from us sounded Like more than 2! Would not stay here again - the rate was good, but, I felt like you get what you pay for!
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 6, 2024
Hello Gisele,We are sorry to hear that your stay did not meet standard. I will be having a chat with our housekeeping department as cleanliness is something we strive for. We will do our best that guest are following our strict pet policy. I will also will make sure to coach my front desk staff to accommodate guests with mobility issues with more care. Thank you for bringing these issues to my attention, and I hope you will consider giving our location a second chance. Thank you!

2/10 Terrible

Hannah

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Air absolutely reeks even in nonsmoking room, pool & hot tub both out of commission. Extremely noisy with thin walls. Do not stay here.
Stayed 1 night in Feb 2024
Response from Devon B.- General Manager on Feb 5, 2024
Hello Hannah, We are sorry to hear that your stay was not up to standard. We do have a very strict non smoking policy for the property that all guest agree to upon check in. We will do better to ensure that this policy is being followed by all people who enter the hotel. We also are hoping to see a technician for the issues we are experiencing with our pool and spa. We are also sorry to hear that you experienced some noise issues while staying with us, we also have a noise curfew of 9pm. If there is an issue with noise past this point we ask that front desk be notified so they can resolve the issue. We hope you will consider giving our location a second chance in the future. Thank you!

6/10 Okay

Kim

Traveled with partner
Liked: Amenities
Property was older. Hot tub did not work. Rooms were dated and as a result the tub and shower area looked very dirty / stained. The beds were comfortable, however the darkening shades were impossible to close and therefore the light from the hotel sign shined in our room all night - we were able to unjam/fix it in the morning!
Stayed 1 night in Jan 2024
Response from Devon B.- General Manager on Feb 1, 2024
Hello Kim,We are sorry to hear that your stay was not up to standard. We will strive to make sure all rooms are in a clean and working order for future stays. Thank you for bringing these issues to our attention. Thank you for staying with us and we hope to see you again in the future.

4/10 Poor

Shanda

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in we were advised that we could park in a lot adjoining the property as we were pulling a trailer. After pulling into the lot and realizing it was muddy we elected to turn around to leave - unfortunately it was so muddy we could not turn properly and ended up getting our truck and trailer stuck / had to call a tow truck and pay $200 to get out. Additionally, it took another $50 to wash our truck and trailer. Management needs to advise guests of this concern when the area is wet. Very disappointed to incur these extra costs and time delays after driving for 12 hrs.
Stayed 1 night in Jan 2024
Response from Devon B.- General Manager on Jan 30, 2024
We are sorry to hear that your travels had been delayed due to your vehicle being stuck in the field. We will make sure that our associates know the risk of parking in the field, so they can pass this information along to our guests. Thank you for staying with us and we hope you will consider giving us another chance.