Ratings based on 2,100 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Game night stay

Posted Jan 17, 2018
Myself and my two son's drove in from Grand Rapids, MI to attend the Patriots Play Off Game at Gillette. The Hotel, cleanliness, and comfort was Amazing. 4 Stars.
4 out of 5
Recommended
for Everyone
by A verified traveler from Holden, MA

GREAT hotel and staff

Posted Jan 16, 2018
Stayed here to attend local wedding of nephew and lovely young Mexican woman he met in college. GREAT facility - VERY CLEAN, exceptional customer-focused staff, good restaurants, wonderful beach and pools. Great security. A few vendors walking the beach, but VERY respectful! Loved EVERYTHING! Would HIGHLY recommend to people of ALL AGES. Very family friendly, too! Would love to visit again someday. Thank you!
Comment from Hotel Management
Jan 16, 2018 by Tom Blundell General Manager, Hotel Management
Thank you Denise but you may want to check the hotel for which you wanted to post this great review. We have not built a beach as of yet but it sure sounds like a great idea!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
Overall a great stay. The bathroom shower stall could use a bit of an update.
Comment from Hotel Management
Jan 16, 2018 by Tom Blundell General Manager, Hotel Management
Thank you. We appreciate having the opportunity to care for you as our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

very kind

Posted Jan 13, 2018
Pros: clean , comfortable
at the reception they were very kind , helpful, the room is very comfortable, clean , nothing missing
Comment from Hotel Management
Jan 16, 2018 by Tom Blundell General Manager, Hotel Management
Thank you. We appreciate your kind rating!
4 out of 5
Recommended
for Everyone
by A verified traveler from New England

Nice, comfortable stay and great view of the city

Posted Jan 13, 2018
Pros: Location
Cons: Lounge/bar area is small. They were out of both IPAs on draft. Not only were we disappointed with this, but it seemed everyone around us were as well
Very good experience overall. We stayed here to catch an early morning flight.
Comment from Hotel Management
Jan 16, 2018 by Tom Blundell General Manager, Hotel Management
Dear Suzanne, We apologize for being out of the IPA's during your time with us. We will make sure to have them on hand for your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Jan 12, 2018
Wonderful comfy bed and pillows, free, convenient shuttle and public transit options to and from airport. Lovely restaurant with harbour view. Only odd thing was no towel bars in bathroom.
Comment from Hotel Management
Jan 17, 2018 by Tom Blundell General Manager, Hotel Management
Thank you Kathy. It was our pleasure to care for you as our guest. We appreciate your feedback and hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient if you have an early flight

Posted Jan 10, 2018
Pros: Location
Cons: The restaurante has a great view but a cold feeling.
Location: Airport.
It's a nice way to start a vacation. Home away form home. Friendly and professional staff that makes you feel welcome. The restaurant is casual simple menu and great harbor view.
Comment from Hotel Management
Jan 10, 2018 by Tom Blundell General Manager, Hotel Management
Thank you! It was a pleasure to care for you as our guest. We hope to welcome you back again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greensburg,PA

exact what the Dr ordered.

Posted Jan 4, 2018
Pros: I said it all above...
Location: much too do in Boston.....unfortunately no time to do it!!
the experienced staff was accommodating and warm, thus it felt as though we had stayed at the Hyatt many times before...great food, spectacular room harbor view and more importantly clean and comfortable room and bed!!
Comment from Hotel Management
Jan 8, 2018 by Tom Blundell General Manager, Hotel Management
Dear Ralph, Thank you for allowing us to host your visit. It was our great pleasure to care for you as our guest and we hope to welcome you again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Nice hotel close to airport

Posted Jan 3, 2018
A convienent 24 hour shuttle with a location close to the airport made this hotel our choice. The mattresses were comfortable but the blankets were not. It’s time for this hotel to buy new ones. Two pieces of cloth sewn together without down/fill is not a blanket. Although room service brought us another blanket promptly, it too looked about 40 yo. In everyother way the hotel was lovely!
Comment from Hotel Management
Jan 8, 2018 by Tom Blundell General Manager, Hotel Management
Dear Charlotte, We apologize for your experience. Thank you for bringing to my attention so I may ensure our future guests will have better experiences. We appreciate your balanced review and hope to have the opportunity to care for you again as our guest very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Posted Jan 2, 2018
We had a great stay over New Years. Prefect spot to watch the fireworks over Boston harbor. Good transportation into and out of the city. Clean modern Hotel
Comment from Hotel Management
Jan 3, 2018 by Tom Blundell General Manager, Hotel Management
Thank you Thomas! We appreciate you allowing us to celebrate the New Year with you as our guest. We hope to welcome you again very soon.