Ratings based on 626 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Susanville, CA

Beautiful location

Posted Jan 14, 2018
Pros: Proximity to ocean and nearby highway access.
Cons: Availability of non-smoking casino gaming tables.
This was my second time staying here in a year, for business, and have been very happy with my accommodations on both occasions. The hotels location is close to the Pacific Coast and the beautiful quaint towns, Loleta and Ferndale. The hotel staff are friendly and helpful and went above and beyond to make mine, and my travel companions stay a good one. The hotel has a contemporary, fresh look and rooms are well appointed and clean. The casino staff, particularly the dealers, were lots of fun and the atmosphere was lively. The casino was a bit smoky, but there are non-smoking areas for slot players and non-smoking tables as well, although there were too few open while I was there. Overall, this is a great place to stay for business or pleasure.
Comment from Hotel Management
Jan 17, 2018 by Mike, Hotel Management
Suzanne, Thank you for all of your wonderful comments. I will make sure our entire team reads your remarks. It is only through guests such as yourself that we are able to improve and ensure our guests, such as you have a great time. Cordially, Michel Potts Director of Hotel Operations
3 out of 5
by A verified traveler

We expected more from this hotel

Posted Jan 4, 2018
We drove up to stay at this hotel for the weekend and do some hiking in the redwoods. The hotel was clean and the staff were somewhat friendly. However this hotel does not have the best structure and insulation. You can easily hear the other guests in the rooms next to you. The room doors are too heavy and wake everybody up at night when they slam shut. We did not sleep good in our 2 night stay that we spend there.
Comment from Hotel Management
Jan 5, 2018 by Michael, Hotel Management
Thank you for taking the time to let us know about your stay. I will make it a point to talk to the engineering team about the doors to see if there is something that we can do in the future. We hope to see you again on another visit. Cordially, Michael Potts Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Remodeled rooms

Posted Dec 30, 2017
Nice clean newly renovated rooms will stay and play here again
Comment from Hotel Management
Dec 30, 2017 by Mike, Hotel Management
Thank you for your comments. We look forward to seeing you again here soon. Have a safe New Year's Eve. Cordially, Michael Potts Hotel Director
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel but not a 4 star hotel.

Posted Dec 13, 2017
The hotel is modern and clean. The staff is friendly, the pool is small but nice. The casino is small with limited games. The casino is also very smokey. The food is poor at best, lack of quality and choices.
Comment from Hotel Management
Dec 13, 2017 by Michael, Hotel Management
Thank you for your comments regarding our property. Only through guests such as yourself are we able to improve. I will pass along your comments to the Food and Beverage Department. Michael Potts Director of Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Beautiful Views

Posted Dec 11, 2017
Pros: Breakfast and the view at the restaurant were amazing. Enjoyed the beautiful art work through out the hotel.
Cons: Parking stalls in garage can be tough to get in and out of.
I could not have asked for a nicer place to stay.
Comment from Hotel Management
Dec 12, 2017 by Mike, Hotel Management
Thank you for your comments. Through guests such as yourself, we are able to better evaluate our property. We look forward to seeing you next visit. Michael Potts Hotel Director
5 out of 5
by William

Posted Oct 19, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017
Thank you for completing our survey. We look forward to seeing you again soon. Cordially, Michael Potts Hotel Director
5 out of 5
by A verified traveler

Posted Oct 13, 2017 on Hotels
Comment from Hotel Management
Dec 12, 2017
Thank you for completing our survey. We look forward to seeing you again soon. Cordially, Michael Potts Hotel Director
5 out of 5
Recommended
for Everyone
by A verified traveler

A great stay!!! The hotel staff were amazing

Posted Oct 9, 2017
Pros: Everything
Cons: Nothing
The gal at the front desk was so thoughtful and cared about the guests comfort. It was a great stay and will without doubt be comingback!!!!
Comment from Hotel Management
Oct 12, 2017 by Hotel Director, Hotel Management
Thank you so much for your review. We look forward to your return.
4 out of 5
by Debra

This traveler left a rating score only Posted Sep 21, 2017 on Hotels
5 out of 5
by Ron

Great Hotel

Posted Sep 18, 2017 on Hotels
Wonderful stay, great place to stay. Rooms were very comfortable. Would stay here anytime I'm on the coast.