Lake

Reviews of The Lodge At Lolo Hot Springs

2.5 out of 5
The Lodge At Lolo Hot Springs
38600 Highway 12 West, Lolo, MT

Reviews

7.4

Good

Rating 10 - Excellent. 216 out of 626 reviews" "
Rating 8 - Good. 176 out of 626 reviews" "
Rating 6 - Okay. 103 out of 626 reviews" "
Rating 4 - Poor. 84 out of 626 reviews" "
Rating 2 - Terrible. 47 out of 626 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 31, 2024
Hello Lindsey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was clean. The soaking tubs were clean and easy to access. They are indoor soaking tubs. You can pay for access to the outdoor pool that is ran by someone else. Nice and quiet. Rooms were clean. Rustic in nature.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 27, 2024
Hello Heather, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Katie

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Katie, We apologize for any issues that you might have experienced at our hotel.  If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.Sincerely,

10/10 Excellent

Teresa, Spokane Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the environment. It is safe, clean. And beautiful.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 18, 2024
Hello Teresa, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

4/10 Poor

Juan

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 5, 2024
Dear Juan, Thank you for taking the time to leave a rating. We're sorry if your experience did not meet your expectations. If there's anything specific you would like to share or discuss, please let us know. We hope to have the opportunity to better serve you in the future.Sincerely,

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having a dvd player in my room. There wasnt anything i didnt like about my stay. Im going back.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Angela, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

4/10 Poor

James

Traveled with family
Disliked: Staff & service
The staff man there was rude, and talked bad about other staff.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello James, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

4/10 Poor

John m

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was a bad stay sheets dirty. Dog poop everywhere.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 19, 2023
Hello John, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Chris

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Garbage can lid was broken and bears were getting into the garbage every night and spreading it every place. They had no record of our reservation--lucky i did, The main phone had been broken for several months according to the desk clerk. The whole place gave me the creeps. I would not stay there again. Staff tried to be helpful but they were limited in what they could do.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 27, 2023
Hello Chris, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Jonathan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This lodge definitely looks better from the pictures than in person. Small room and outdated. There spring tubs were nice within the lodge but small. The hot springs next to the lodge wasn’t great at all! One outdoor pool that wasn’t heated only one small pool indoors. Took our children and it seemed like a more adult theme place then for a family outing. My suggestion would be to fine another hot springs if that is what you’re going for! Staff was great at the lodge! Also beware there is no cable or wifi in the rooms only in the lobby!
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Jonathan, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

2/10 Terrible

Pamela

Disliked: Cleanliness, amenities, property conditions & facilities
This was not a place to stay. The room accross from ours had the door kicked in and window broken out. We did not stay, unsafe. No security.
Response from MP - Guest Relations Manager on Oct 7, 2023
Hello Pamela, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Good and not so good.
We love rustic, but the condition was much worse than the photos led us to believe. There were broken construction items strewn across the back of the property, paint peeling, dirty coffee pot. It needs a whole facelift. On the good side, it was quiet, the folks were very friendly and the sheets were clean. Apparently, the high-end rooms are much better, but there’s a huge gap.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Oct 3, 2023
Hello Valued Customer, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the edge of wilderness road. Very quite and you can see wildlife at night. Excellent hot springs. A great and quite get awa
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 23, 2023
Hello Rhonda, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

Nancy, Macedon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice meal at the restaurant and great breakfast at lodge. Room was dark, tight/small and creepy.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 23, 2023
Hello Nancy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. No internet but that was the case all over Montana.
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Sep 9, 2023
Hello Rob, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 4, 2023
Hello Sheryl, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

8/10 Good

Daniel

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 4, 2023
Hello Daniel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

james

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from GM on Aug 28, 2023
Thank you for the review. Safe Travels!

10/10 Excellent

DaLinda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, very friendly, room was very clean, bed was a too firm, but we managed. Pool is great. It's nice to get away from technology, no cell service, lodge has wifi in main area, but for the most part, unplugged, which was nice. Thank you, will stay again.
Stayed 2 nights in Aug 2023
Response from Amber M. on Aug 23, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

10/10 Excellent

Michael

Liked: Amenities
The place was quiet, friendly, and beautiful.
Stayed 1 night in Aug 2023
Response from Amber M. on Aug 23, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 Good

DEBRA, LA CROSSE

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Aug 2023
Response from GM on Aug 18, 2023
Thank you for your review.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got there, room mix up, not ready but quickly fixed by housekeeper/manager who seems to be always helping other staff. Maintenance guy quickly helped hubby with tv. Lady in cafe who was like manager frequently helping other staff also great. 2 wonderful clean soaking tubs really relax muscles. We then sat by the pond and watched the swallows being replaced by bats. Veeery relaxing. Good breakfast. No cel or wifi, yeah!
Stayed 1 night in Aug 2023
Response from GM on Aug 18, 2023
Thank you so much for your review. I will share this with the staff. We look forward to you visiting us again.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful spot
Stayed 1 night in Aug 2023
Response from GM on Aug 18, 2023
Thank you and safe travels

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from GM on Aug 18, 2023
We just wanted to say thank you so much for taking the time to give us a review. Safe travels!

4/10 Poor

Bailee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Amber M. on Aug 24, 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

6/10 Okay

Jeffrey

Stayed 1 night in Jul 2023
Response from Amber M. on Aug 24, 2023
Thank you for letting us know about this. Your feedback helps us do better. We welcome you contacting us and letting us know your issue. We hope to resolve it promptly and accurately.

6/10 Okay

peter, milford

Liked: Staff & service
There is no wifi service at your room, if you have an emergency there is no cell service. Chipmunk in breakfast area is unsanitary. Front desk staff very helpful. Hot tub area was nice, water was very hot, only able to spend a half hour in them.
Stayed 1 night in Aug 2023
Response from GM on Aug 18, 2023
We appreciate that you took the time to give us a review. Thank you for your imput we strive to improve our guest's experience with us.

8/10 Good

Heather

Liked: Cleanliness, staff & service, room comfort
Remote
The front lodge entrance area was very nice. The two indoor hot pools were nice. Restaurant next door had great service. The room was rather tired and a little banged up. Didn’t care for the sink being next to the bed. But it all worked. Wi-Fi only in main lodge and restaurant. No cell service otherwise.
Stayed 1 night in Aug 2023
Response from GM on Aug 8, 2023
We are very greatful that you took the time to leave us a review. Thank you for bringing these details to our attention. Safe Travels!

8/10 Good

Tera

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to what we were doing. Room a little small and needs some updating other than that pretty nice.
Stayed 1 night in Aug 2023
Response from GM on Aug 8, 2023
Thank you so much for your review. We appreciate you being a customer and helping to share the word about us.

6/10 Okay

Cathie

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Although staff was helpful & kind...the property is in need a major facelift. Breakfast was quite limited and the gravy was cold. Our bathroom was dirty and there were used glasses left in the room.
Stayed 1 night in Jul 2023
Response from GM on Aug 6, 2023
We are incredibly grateful that you took the time to bring this to our attention. I will take the time to address the issues you brought up with my housekeeping staff because we strive to provide much better service than this. As far as the facelift all I can say is yes. I have 2 new members joining our team here this week and that is a priority. I hope you give us another chance to actually impress you. Safe Travels!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rustic place Wish the pool and hotel could work out a pass policy…
Stayed 1 night in Jul 2023
Response from GM on Aug 6, 2023
Thank you for the amazing review. I understand that would be nice if we had some kind of pass program, but we are 2 seperate companies. We look forward to you staying with us again in the future.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

6/10 Okay

Brandon

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 Terrible

Nicole

Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

4/10 Poor

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Customer service was very rude and not welcoming at all. Upon arriving, we were handed our key and told where to go and that's it. We were never told that there wasn't any TV or anything or that you needed DVD's to rent in order to watch tv. We had left and went into the City of LOLO to check things out, when we came back at 11:30 and figured out there was no TV, we went to go talk to the reception and they were closed and locked up. I've never seen a reception person leave. There should be someone there 24 hrs a day, just like any lodge or hotel you stay at.
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place near Yellowstone
Stayed 2 nights in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 Good

Kristina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful remote lodge. Our bed was subpar, but the rest made up for it. Quiet, secluded relaxing stay. The soaking tubs were amazing. No internet or cell service. A great getaway.
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

8/10 Good

steven

Traveled with family
Liked: Cleanliness
The cabins for very cute and cozy, and the place was nice
Stayed 1 night in Jul 2023
Response from Amber M. on Aug 1, 2023
Thank you so much for your review! We will share this with the team to let them know to keep up the amazing work and know their efforts are paying off.

2/10 Terrible

Douglas A, Baker City

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
After 3 tries at the correct room we gave up and asked for a refund. First key did not open our room, but opened the room next door. Second key opened a room already occupied. Third key opened a room where you could not run the lights and air conditioner at the same time. We gave up and drove another 30 miles for a room. Disappointed to say the least.
Stayed 1 night in Jul 2023
Response from Amber on Jul 20, 2023
We are terribly sorry this was your experience. Please reach out to the manager so we can make this right. We look forward to hearing from you.

2/10 Terrible

Terri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Could not check in the first night - terrible staff and never answer phone- terrible
Stayed 2 nights in Jul 2023
Response from Amber on Jul 18, 2023
I am sorry I was under the impression after our conversation over the phone this matter was resolved. We had provided keys to check in and we are terribly sorry you were unable to locate them. Upon your check in we did show where the keys were located along with the signage indicating that our lobby hours are 8am to 10pm and how to get the keys after hours. I am sorry for the miss understanding.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and beautiful
The Lodge is a beautiful log wood building. Our room was very spacious, clean, and comfortable. The lobby and gathering spaces were also roomy with many conversation areas with games & reading materials readily available. They have a massive DVD collection to counter the lack of cell service in the rooms. However, WiFi is available in the lobby and gathering space. The hot pools are indoor, very clean and modern, with lots of space for hanging robes, towels, etc. And of course, REALLY relaxing.
Stayed 1 night in Jul 2023
Response from Amber on Jul 18, 2023
Thank you so much for your valued feedback. We are so excited to have provided you with a wonderful experience. We hope to see you return on your future travels.

10/10 Excellent

Jody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was so wonderful soaking in the hot Spring.
Stayed 1 night in Jul 2023
Response from Amber on Jul 18, 2023
Thank you for your valued feedback. We hope to see you back on your future travels!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Amber on Jul 16, 2023
Thank you for your valued feedback! We hope to see you again!

8/10 Good

Charles

Traveled with group
Liked: Cleanliness, staff & service, room comfort
This property was adequate. The rooms were very small but clean. The restaurant and bar were close with decent food and drinks. The continental breakfast was lacking. Staff was nice and accommodating.
Stayed 1 night in Jul 2023
Response from Amber on Jul 13, 2023
Thank you for your valued feedback. We will make sure to look into the breakfast options. Thank you for letting us know. Safe travels

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Very nice and accommodating! Only complaint was it was very noisy.
Stayed 1 night in Jul 2023
Response from Amber on Jul 13, 2023
Thank you for your valued feedback. We will share with our staff the success with your reservation. We hope to see you soon! Safe travels

10/10 Excellent

gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic is a good word, but you have everything you need in a beautiful setting. Peaceful. Pools were relaxing. Would stay again.
Stayed 1 night in Jul 2023
Response from Amber on Jul 13, 2023
Thank you so much for leaving us your feedback. We are always pleased to hear about when our guests enjoy their stay! Please come again!

4/10 Poor

Steve

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Probably not again.....
Hot Springs were inside, not cool. Bathroom sink in bedroom did not work. Only Wifi was in the lobby. No TV reception only dvd's if you wanted to watch something. Beds were clean and comfortable. Shower was OK. 241 bucks for a room with two queens...... kinda pricey for what they didn't offer.
Stayed 1 night in Jun 2023
Response from Amber M. on Jul 13, 2023
We are very sorry to hear your stay was less than favorable. We pride ourselves on being a remote destination that helps you to break away from every day. We offer an escape from the technology world and are terribly sorry to hear that was not what was in your plans. We hope you enjoyed the beauty and peace and quite. We are very happy to hear your rooms were comfortable.

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were looking to relax and get away from everything and it was exactly what we needed.
Stayed 1 night in Jun 2023
Response from The Lodge on Jun 29, 2023
Thank you for staying with us