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Reviews of Alexander Charme Hotel

4 out of 5
Alexander Charme Hotel
Via Freita 103, Livigno, SO

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 206 reviews" "
Rating 8 - Good. 84 out of 206 reviews" "
Rating 6 - Okay. 9 out of 206 reviews" "
Rating 4 - Poor. 8 out of 206 reviews" "
Rating 2 - Terrible. 4 out of 206 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 5 nights in Mar 2020
Response from maria on Apr 16, 2020
grazie

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from MARIA on Jan 26, 2020
MARIA DI CUORE

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view from balcony Breakfast was great Too far out of city
Stayed 1 night in Aug 2019
Response from maria on Nov 21, 2019
grazie di cuore

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rally hotel
Very friendly service , clean rooms. Great breakfast. It is a little way out of the centre but only short drive
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from maria on Mar 25, 2019
grazie di cuore

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great. Very good spa area. The junior suite is very big! The ski lift 200 meters from the hotel
Stayed 5 nights in Mar 2019
Response from maria on Mar 25, 2019
Grazie di cuore

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
The hotel staff was very friendly/service oriented and met us at the car and helped with the luggage. The hotel is close to one of the ski areas in Livigno only 5-7 min walk. To get into the city you need to take a bus but the stop is only a couple of min walk from the hotel. The bus to the city takes 10-15 min. There is a spa in the hotel which is not included in the price but only costs you 5 Euro. Breakfast is really great a lot of good healthy options. We were not very happy with our dinner at the hotel but the staff was very receptive of the criticism and handle it very professionally. We might only have had some bad luck with our choice. I definitely recommend this hotel.
Stayed 2 nights in Mar 2019
Response from maria on Mar 25, 2019
Grazie di cuore

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and manager are very helpful. They are trying their best to assist with guests requests
Stayed 6 nights in Dec 2018
Response from maria on Feb 1, 2019
grazie

6/10 Okay

Nicola

Liked: Cleanliness
Meh
Thin room walls , cold swimming pool, paid spa entrance, noisy house keeping , overpriced. Nice location but Wouldn’t recommend
Stayed 3 nights in Dec 2018
Response from maria on Feb 1, 2019
grazie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make the hotel and the staff here are outstanding. Always eager to help. Room was a little tired, cobwebs in the corner but otherwise very clean and comfortable. I know the hotel cannot control it but the noise from adjoining rooms both to the side and above was excessive. Not exactly ski in ski out as I was led to believe but a 5-10 minute free bus runs every 10 mins or so which was great and free storage for ski equipment. Great breakfast with much on offer and lots of cakes
Stayed 3 nights in Dec 2018
Response from maria on Feb 1, 2019
grazie

2/10 Terrible

Verified traveler

Stayed 3 nights in Dec 2018
Response from maria on Feb 1, 2019
grazie

8/10 Good

Lesley

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Great hotel have stayed before so went back.

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and restaurant. Friendly and very helpful staff. Livigno is beautiful. Would definitely recommend to others, and will hopefully be back in the not too distant future.

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Review done by my husband who was on this boys skiing trip. The hotel is very nice. They stayed in one of the renovated junior suites, done very nicely. The breakfast was really nice, many cakes. The spa area was very nice too. One of the best boys skiing trips, nicest hotel. Livigno is not a party place, but the skiing conditions and the food makes this place worth going to. And the hotel is probably obe of the best choices.
Stayed 3 nights in Feb 2018

10/10 Excellent

Daniel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Hotel Alexander Charme
From before I arrived at the hotel to when I left, I was amazed at the quality of the hotel and more importantly the staff. After booking the trip to travel from Innsbruck, which is the furthest of the airports serving Livigno, I needed help to try to find a cheap transfer to the hotel. After calling and speaking with Elena, I was provided with all the details i needed along with booking links and advice. Arriving at the hotel I received a very warm greeting and all the information I needed to begin my Ski experience. I am very impressed with the Alexander Charme, Hotel(Excellent), Staff(Excellent), Food(Excellent), Location(Excellent), Facilities(Excellent), Cleanliness(Excellent), On site Ski facilities(Excellent). They even made me a packed lunch as I had to leave for flight home at 2:15am. I really cant say enough to recommend this hotel and hope I'm lucky enough to stay there again. Amazing experience and a great example of what a hotel should be.

8/10 Good

Pierre, Basel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel off the beaten track
We booked late, and were given a room at the back. The room was perfect but rather small, but all we needed. The hotel was full, but the staff were approachable and friendly and accommodating. Breakfast is a feast - great cereals with nuts, several options for the sweet tooth, excellent fresh fruit, and a view to die for. We had dinner - the local dishes, and even the pudding options were delightful and the Apfelstrudel comes highly recommended (we even ordered a second portion with some more of the great coffee to end the day).

10/10 Excellent

Candice, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very chic hotel
We stayed here for 4 nights to ski Livigno. The hotel's decor is modern and chic. It has excellent facilities ( ski rental, ski storage, car parking, a beauty spa, pool and bar) and the staff are very helpful and multi lingual. The room was clean, well appointed with a balcony. The bus to the ski area stops just outside the door, you can also ski in and out of the hotel. Breakfast at the hotel is nice with plenty of variety. Great value for money and highly recommended.

10/10 Excellent

Jessica, Gibraltar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Staff and Hotel
The staff were extremely helpful and pleasant and went out of their way to make our stay as enjoyable as possible. You could feel that the staff were really nice and interested in our wellbeing. I would certainly recommend this hotel and will certainly visit it again.

10/10 Excellent

simona, bucharest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ski holiday
Realy nice hotel, lovely staff, very good breakfast, good position for skiing, I will warmly recommend it!

10/10 Excellent

Russell, Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good facilities but a bit remote
I stayed here for four days with my teenaged son for some skiing. We arrived in the middle of the night and the hotel was pretty hard to find. Livigno is spread across both sides of the river valley and we didn't realise Via Freita ran up the other side. At 3am it's a bit frustrating not to be able to locate your accommodation. Once we found it, the hotel was nice. We had a kind of double room -- a single bed in the living room with its own bathroom (for my son) and a double bed in the bedroom with another bathroom (for me). Great for a couple with one child. Beds were comfortable & room temperature was good. On the ground floor there is a cafe & attached to it a slightly smarter restaurant... which was somewhat spoiled by the multitude of toddlers dining there. Probably better to encourage parents with very young children to dine in the more casual part otherwise high-end guests are annoyed by screaming brats. The spa / swimming pool was nice -- pool quite small but clean and a good temperature. Sauna, steam room etc all very good. Ski / boot room very conveniently located on ground floor and included rental facilities. There is a ski lift (Teola) about 100m away up the hill, but it leads only to black runs (although if you ski one short section of black you can get a lift to red runs). There is a bus stop immediately outside hotel to the other lifts. Food was good and reasonably priced. Staff were friendly & welcoming. Would go back, for sure.

4/10 Poor

Pavel, zurich

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Reservation not honoured
Unfortunately despite having booked more than two months in advance and having a non-refundable confirmed and guaranteed booking, the hotel was unable to honor it and had us relocated to a different property (of a lower category)just two days before our arrival. The personnel at the hotel were actually quite helpful and did everything they could to repair the damage (we were part of a larger group who were all staying at the same property)and while the efforts were very much appreciated, the situation should not have happened in the first place. As for the property we were sent to, it was clean and close by but clearly more spartan than the original property.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Recommended hotel
The stuff was very nice and helpfull. The room was a bit too small and didn't have good lighting. Breakfast was great. The ski room was comfortable and so was the the bus station in front of the hotel

6/10 Okay

Ilga, Vienna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good hotel for families with children
In general good stay. It was nice welcome, but not very happy end: 1. I have booked body treatment that should last 60min (as per description), but in reality it was only 40 min, disappointing 2. old spa, 3. vanity kit in the bathroom was not refiled during the stay. good we had our own, 4. rude receptionist. the woman at the reception at the check out showed an invoice of Expedia with charges that the customer should not know. moreover, she made rude comments about us in italian to her colleague when we were leaving, but still at the entrance. and we do understand italian. it was very unpleasant to hear.

10/10 Excellent

Judit, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a marvelous experience. The hotel is located just next to 2 free bus stations that will take you anywhere in town- no need of a ski-pass. The staff was grate and helpful even though you- expedia- made our trip difficult and unhelpful. We'll never use your services again. I promiss to write in my Facebook all about your unhelpful treatment.

8/10 Good

Tangles, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms with views, but out if town
Very nice restaurant dinner meals and service, but the bar area was a huge disappointment, very cold and stark, needs some colour, warmth and jewel colour cushions to liven it up. It was a bit out of town, near one lift, would not have been a problem except for the erratic Livigno bus service provided. Also small irritating things, room keys not working, boot warmers did not work first night, young girl in reception when we arrived told us shops open at 230pm when in fact all except supermarket open at 3!

10/10 Excellent

charles, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel. great breakfast.

10/10 Excellent

Margaret and Charles, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Friendly and efficient staff throughout.

10/10 Excellent

Charles, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from cleaning staff, restaurant staff and reception staff.

8/10 Good

Eric, Lisbon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be best in Livigno
If we go back to Livigno we will certainly stay in this hotel. Close to busses and very good veiw of the village.

8/10 Good

C, Tel aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food, small yet comfortable rooms
The staff was very kind and helpfull with information about our departure. The location is not ideal since there is a five minuetes drive to the town center. The hotel's restaurant serves a reach breakfast and the dinner was wonderful. The spa area is nice but the pool is too small. Overall we had a good experience.

8/10 Good

Alon, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
good time. nice and clean. good restaurant. kind staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, new and comfortable
We were happy to have chosen the ALEXANDER hotel. It was recently renovated in a modern yet warm style. The room was great, with cotton sheets and two sizes of pillow for different sleepers. The food was good and dinner varied from day to day with a daily menu that was reasonably priced. The only down side was that perhaps the hotel was a little under staffed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stayed at alexander charm feb14 it was great . Skiing trip was great although it is out of town,too much to walk all the time. there is a bus stop right outside with a very regular service. For the ski lifts and town.The restaurant was good value for very high quality food. I would recommend this hotel with no question.

8/10 Good

Nick, Prague

Liked: Cleanliness, property conditions & facilities
Great stay in lovley Livigno
The Alexander Charm is well located on the Mottolino side of the valley with a ski bus stop right in front of the hotel so it is really easy to get to the slopes. The hotel itself has a really modern, clean design and the free spa center is a bonus for ski-weary legs...although I would suggest to management that they enforce the rules of the spa better (ie. keeping noise levels down and no running, jumping, etc - It is supposed to be a relaxation area). The rooms all seem to have mountain facing views with little balconies which was a plus. However, try and ensure you are in the renovated side of the hotel which is really fantastic. In comparison the rest of the rooms just feel a bit out of place and the showers are tiny. Breakfast was very good with a wide, albeit unvaried selection...however, we had a bad experience on New Year's Day when we found that the normal size of the restaurant had been cut in half so there was nowhere to sit and there was almost nothing left on the buffet. After complaining to the manager this was swiftly rectified but it could have been avoided in the first place with better planning. Nonetheless I would recommend a stay at this hotel and would return there myself.

10/10 Excellent

Articwarrior, Leeds UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Very friendly staff, great breakfast, beautiful views over Livigno, spa facilities fantastic, nice to relax after a days skiing by having a swim.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Fantastic

10/10 Excellent

Massimo

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Livigno, Charme Hotel Alexander
Ormai sono anni che scegliamo questo hotel e la soddisfazione è sempre al top. Forse un po' troppo onerose le condizioni di utilizzo della piscina/spa adottate per la tutela delle persone in tema di Covid 19. Per il resto tutto ok.
Stayed 2 nights in Aug 2020
Response from maria on Aug 24, 2020
grazie di cuore

8/10 Good

Christian, Schweiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage war recht gut, nicht direkt an der Durchgangsstrasse, in der Nacht relativ ruhig, was ich zu schätzen wusste. Das Frühstückbuffet ist sehr reichhaltig und gut! Die Portionen beim Abendessen waren leider ein wenig klein - die Qualität war aber gut. Dass man sich beim Frühstück aufgrund von COVID nicht selber bedienen durfte, fand ich ein wenig kompliziert, da trifft das Hotel aber keine Schuld.
Stayed 3 nights in Aug 2020
Response from MARIA on Aug 24, 2020
Grazie di cuore

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from MARIA on Aug 23, 2020
gRAZIE DI CUORE

8/10 Good

Veronique

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2020
Response from MARIA on Aug 3, 2020
grazie di cuore

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from MARIA on Jul 31, 2020
GRAZIE

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rart hotel
Dejligt hotel. Morgenmaden var vældig god. Vi spiste frokost en enkelt dag og middag en anden aften. Det var altsammen OK. Bag (ovenover) hotellet går en sti, hvor der er smukke træskulpturer på begge sider.
Stayed 3 nights in Feb 2020
Response from maria on Feb 16, 2020
Grazie

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel wird ausgezeichnet geführt Das Personal super freundlich und extrem hilfsbereit Vielen Dank für den schönen Aufenthalt
Stayed 1 night in Jan 2020
Response from MARIA on Jan 24, 2020
GRAZIE DI CUORE

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from maria on Jan 18, 2020
Grazie di cuore

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Soggiorno Piacevole - Parcheggio Disastroso
Hotel vicino al centro di Livigno. Strategico. Spa molto bella. Pulizia camere alle ore 7.30 particolarmente rumorosa e contornata da donne delle pulizie "chiacchierone". Caos totale nella gestione dei parcheggi interni. Un minimo di organizzazione in più garantirebbe una qualità del soggiorno superiore.
Stayed 3 nights in Dec 2019
Response from maria on Dec 21, 2019
grazie di cuore

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Struttura già visitata, camera proposta a pari livello scorsa prenotazione non in linea Bella struttura in generale e gradevole blue lagoon
Stayed 2 nights in Dec 2019
Response from maria on Dec 21, 2019
grazie di cuore

10/10 Excellent

Riccardo

Stayed 1 night in Sep 2019

10/10 Excellent

Francis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Très bel hôtel un peu éloigné du centre tout de même ... mais excellent séjour dans cet établissement
Stayed 3 nights in Sep 2019
Response from maria on Nov 4, 2019
grazie di cuore

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel soggiorno alle porte di Livigno
Posto molto confortevole, pulizia e gentilezza del personale. Io e mio marito abbiamo usufruito anche della piscina all’interno dell’hotel, non molto grande ma molto carina e rilassante. La colazione poi è stata veramente ottima con molta varietà di scelta, dal dolce al salato, in una sala con una bellissima visuale sulle montagne. Unica pecca se si può chiamare tale è stata la visuale dalla ns camera che non offriva molto da vedere, Comunque un bel posto
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
la stanza ed il bagno sono scarsamente illuminate ,il resto è stato tutto molto confortevole
Stayed 3 nights in Aug 2019