Ratings based on 61 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from kaiserslautern
Sehr gepflegtes Hotel direkt am Sandstrand.Posted Sep 29, 2015
Gepflegtes Hotel etwas außerhalb von Sengiggi direkt am Strand. Sehr schöne und großzügige Anlage mit Zimmern in Bungalows, entweder mit Terrasse oder Balkon. Aufmerksamer Service. Alle Servicekräfte sind sehr bemüht.
by A verified traveler
Misleading information on hotel websitePosted Aug 27, 2015
Pros: Given poor quality of rooms sticky tables at restaurants, pitiful bathrooms, misleading web info compels me to ask Expedia to write them off.
Cons: Web info, revamp rooms, bathrooms and restaurants, and improve staff values.
Location: Lombok is an amazing island, sea, fields, mountain and rural areas.
Website does not tell that Apartment unit has 2 bedrooms. It only shows that an Apartment unit has 1 bedroom and ask client to specify if king bed or 2 double beds are required. Being a family of 4 (husband, wife and 2 children) I booked 2 Apartment units. Upon checking in to find that a single Apartment unit should be sufficient, having 2 bedrooms, I declined the second Apartment unit. Hotel desk directed me to ask Expedia for a refund since I am only using 1 and not 2 Apartment units. At checkout time, I asked to confirm in writing that I only used a single Apartment unit so that Expedia would refund the 2nd unused unit. To my surprise the same front desk told me that even if I ask Expedia, they will still charge for 2 Apartment units as per my initial booking. Trying to explain that the Hotel website information is misleading went in vain.
by A verified traveler
Posted Jul 19, 2015
I had to ask to change rooms since my bathroom was infested by ants. They first sent "pest control" which was someone with window cleaner and a cloth...obviously the ants returned. Bathrooms need to be changed the second room I was given the bath was stained and looked dirty! On one occasion I had a mark on my towel from my sun tan lotion and found the same towel folded again after they cleaned my room. So shows how many times I actually got clean towels! I chose this hotel to be on the beach but I couldn't do my long walks as I was constantly harassed by the local men. If your travelling with children be aware that the tide is way to high for kids to swim in the sea. But they do have a nice pool. The wifi is terrible they might as well advertise no wifi. Overall next time I would pay a bit extra and stay at another hotel. However the hotel staff were amazing throughout my trip.
for Everyoneby A verified traveler from 東京
リゾート気分を味わうには良いかも⁉︎Posted Jul 14, 2015
空港閉鎖の為に宿泊当日に急遽予約したのですが、 データがHotelで確認出来なくて チェックイン手続きに30分以上かかりました。 インドネシア語で現地の人間が説明しても理解不能というお粗末なフロントの対応能力には、、、でした。 何処で予約したのか？ 何円で予約したのか？ 清算は本当にしてあるのか？ こんなに安く泊まれる筈がない！と最初は女性が受付対応出来なくて、今度は偉そうな態度のお兄さん そいつも同じ事を繰り返し、 何度も電卓で計算しても計算が弱いのか理解不能、、、 チェックイン時の対応の悪ささえ無かったら良かったです。 近くにコンビニは無いのでチョットした飲み物等は先に買って行くとイイと思います。
for Familiesby sun from Tangerang
beautiful nicePosted Jun 25, 2015 on Hotels
indah, tidak usah pergi jauh-jauh kami bisa langsung berenang di pantai dan melihat sanset di sore hari
for Familiesby Peter
Posted Jun 12, 2015 on Hotels
for Everyoneby A verified traveler from Australia
we absolutely loved the Holiday Resort Lombok!Posted May 17, 2015
Pros: food cheap and delicious, staff always friendly, everything was so ultra clean, location so so central to everything & so much space!
Cons: kitchen in our family apartment and the gym, everything except one thing was broken and not usable very disappointed.
Location: We where 5 minutes drive by taxi the Sengiggi, which was fabulous for dinning, right on the beach which was great, 2 1/2 hours drive to the waterfalls
The Resort was so clean, staff so friendly, food amazing and the location sensational right on the beach, lovely pool, we would highly recommended it it all our friends, we hope to save up and return again very soon.
for Couplesby Maarten from Nederland
Aardig doch met veel bedenkingenPosted May 6, 2015 on Hotels
De pool is zeer goed. Lunch was ook heel lekker. Maar: Ouderwetse inrichting; de laatste renovatie lijkt duidelijk recent te zijn. Zoals in menig hotel is er een gebrek aan stopcontacten; weet men niet dan een reiziger tegenwoordig allerlei apparaten bij zich heeft. Internet was zo zwak dat het in de kamer niet werkte.
for Couplesby Chris from Singapore
fantastic resortPosted Apr 8, 2015 on Hotels
well maintained facilities, direct access to beach, easy access to bluebird taxi, great service.
for Business Travelersby Sung Eun from seoul
quite a pleasant stayPosted Mar 30, 2015 on Hotels
a great, pleasant and nicely serviced hotel that is suitable for business and leisure. While the quality of the hotel somewhat lags behind the comparative hotels in the island area, it is quite enjoyable for its price. The rooms were especially excellent in its renovation state and services.