Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
62% of guests recommend
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from New Zealand

Right on the beach

Posted Jul 31, 2016
Stay there once before four years ago has gone down hill since then. The pool bar has gone and you cannot buy alcohol at the pool. The pool is run down with tiles missing. The cleaning service was poor left plates and sheets outside the room the whole day. Not worth the money we paid.
3 out of 5
by A verified traveler from 横浜


Posted May 11, 2016
ホテル内にいっさいアルコールがありません。3ヶ月前から置かなくなったとのこと。飲むには外に行くしかありません。そのせいか、宿泊客はローカルの人がほとんど。外国人は隣のホテルにたくさん滞在していました。 ホテル前のビーチは、ゴミがたくさんあり残念でした。隣のホテルはビーチの掃除も行き届き、砂も白く綺麗でした。全てにおいて、やや残念な感じでした。
2 out of 5
by marco from Switzerland


Posted Mar 31, 2016 on Hotels
I booked the hotel for my friends. We met up at the pool (I remember they used to have a great pool bar to sit in the pool and sip cool drinks), unfortunately the hotel was HALAL (no alcohol). I think we should have known that the hotel is HALAL at the time before booking the hotel. This was not very nice as we had to stay outside the hotel for drinks.
5 out of 5
by Mu-Chen

This traveler left a rating score only Posted Jan 13, 2016 on Hotels
4 out of 5
by A verified traveler from NRW

Schönes Hotel mit großen Pool in super Lage !

Posted Jan 3, 2016
Pros: Die Lage; man kann alles zu Fuß erledigen. Alle Restaurants und Bars in der Nähe
Cons: Eigentlich nicht. Preis-Leistung ok
Location: Direkt in Sengiggi und am Pier. Gilles mit Boot erreichbar, Nightlife nicht weit vom Hotel. Trotzdem sehr ruhig und erholsam.
Bin schon zum 6. Mal auf Lombok und zum 2. Mal in diesem Hotel. Super Service , tolle Lage und schönes Hotel.
4 out of 5
by Lars Leth

This traveler left a rating score only Posted Nov 2, 2015 on Hotels
4 out of 5
by A verified traveler from A

Great Location

Posted Sep 21, 2015
Pros: Location
Cons: Internet access
Great location in the middle of Sengiggi with easy access to everything. Liked the rooms but had trouble with the internet and not just in the room. Staff were ok always polite.
4 out of 5
by Delisa from Singapore

Central for beach and town convenience

Posted Aug 15, 2015 on Hotels
Great location on beach and in town of Senggigi. Easy walk to nice dining and great massages, etc. I stayed twice. Once in standard room which was drab with a bit of a moldy smell. Once in a fabulous upgraded room, which was truly 4 star. Resort grounds are lovely, and staff was very helpful. But, the experience really depends on the room you book.
5 out of 5
by A verified traveler


Posted Jul 27, 2015 on Hotels
Santosa is a grand hotel set in luxurious grounds with a huge pool. The location is the best in Senggigi, direct on the beach and in the centre of the shopping and restaurant area. Facilities are great, with all one needs for comfort, safety and relaxation. Room service and the restuarant are excellent and very reasonably priced. The beach in front is quiet, with a clean ocean to relax in. Service is always friendly and helpful, with a smile. The buffet breakfasts are excellent. The walk along the beach is pleasant, but can be busy on weekends (which actually adds to the local flavour).Do try the relaxing massage on the beach at $5! Cak Pur (pronounced Chak)restaurant, 4 minutes walk left as you exit from the front gate is a popular tourist dinner spot. Souvenirs are excellent, with good prices on the beach if you bargain hard. Tours and rental motor bikes and cars are easy to find. This is a great place and highly recommended for a safe, relaxing holiday for family, friends, and individuals. Santosa always takes excellent care of their guests.
3 out of 5
by Janice from South Yunderup Western Australia

My stay in Lombok at the Santosa

Posted Apr 13, 2015 on Hotels
It was the third time I have stayed at Santosa and I was very disappointed to see the condition of the hotel. The hotel is undergoing renovations which are well overdue. The staff at Santosa are very caring and friendly.More staff education on room cleanliness is needed to bring the standard up to an acceptable level.