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Friendly staff. Great view of the London eye and Big Ben. A few minutes walk across the bridge to Big Ben and the London eye is literally next to the hotel. Waterloo station is next door so very convenient to the tube.
Very clean - extra towels were provided without requesting. Tea, coffee and milk provided daily. Excellent location. Sizeable rooms.
This hotel has no air conditionner but " air cooling system " which is not efficient if it is too hot outside. The rooms stay warm and humid. Not comfortable at all. Same situation in the entire hotel. But otherwise, the hotel is well located and breakfast is ok. The staff is very nice
Though this hotel is "out of our price-range", we decided to treat ourselves, and it was a real "treat" of a stay. Beautiful surroundings, attentive staff at all levels, comfortable room. Do not know if we can afford to stay there again but so glad we chose to do it this occasion. Made visiting London ...
Room was just as pictured. Only issue we had was wash cloths are not provided but you can purchase them. Also our room was never as cool as we preferred but it was definitely not that big of an issue we just opened our window. There was street noise but not so much we could not sleep even with the ...
Walked from Waterloo station, walked to London eye, Westminster, big Ben, 10 downing, war museum, London bridge, tower of London, palace, Hyde and Kensington, train to king cross (Harry potter photos for kids), boat trips, all in two days of leisurely walking! Just can't best location. Got great ...
First, we had a nice room on the 9th floor with decent view out window. Second, it was clean and modern. We like many of the staff (especially Patricia (not sure her title) and Christian, with the front desk. The food at the restaurant was wonderful. The breakfast (added price) was awesome! You are ...
Excellent staff - amongst the best we've encountered anywhere. Food and cocktails were also top notch. The central London location is excellent. The pool and spa were closed so this was a negative and the rooms were fine but not great.
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