Exterior

Reviews of Aloft London Excel

4 out of 5
Aloft London Excel
1 Eastern Gateway, Royal Victoria Dock, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1007 reviews" "
Rating 8 - Good. 299 out of 1007 reviews" "
Rating 6 - Okay. 63 out of 1007 reviews" "
Rating 4 - Poor. 31 out of 1007 reviews" "
Rating 2 - Terrible. 34 out of 1007 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Business traveler
Liked: Cleanliness, staff & service
For Excel it's the closest option but prices vary considerably. Communal areas are nice and the restaurant was a nice place for lunch. Rooms good, but feel somewhat dated and impersonal. Facilities in room are not particularly well thought out. Breakfast was mediocre.. good selection but the food quality was poor and whoever labeled items clearly couldn't care as jam and juices were incorrect labelled which was laughable... since when did orange and apple juice get so easily mixed up? The scrambled egg was by far the worst I have ever experienced. Check out was easy although very impersonal.
Stayed 1 night in Mar 2024
Response from Aloft Team on Mar 16, 2024
Thank you for staying at the Aloft London Excel, please be assured that your comments have been passed over to an appropriate member of management to take into consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

8/10 Good

SALIM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice to stay up, but they had construction going on. So there's no views besides construction. Plus Road were blocked off Making It's hard to travel
Stayed 3 nights in Mar 2024
Response from Aloft Team on Mar 12, 2024
Dear Salim,Thank you for your feedback! We hope to see you back soon when the construction site is done.

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Aloft is a really nice hotel to stay at if you’re in the docklands area. There is ALOT of building work going on so it can look pretty chaotic. The building work also means that you’ll have zero views but for us, that wasn’t an issue. The staff are all really helpful, the rooms and areas in the hotel are spotless. On the whole, I would highly recommend the hotel.
Stayed 1 night in Mar 2024
Response from Aloft Team on Mar 11, 2024
Dear Matthew, thank you very much for your feedback! We hope to see you back soon!

10/10 Excellent

Ka Yee

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and spacious room
Stayed 1 night in Mar 2024
Response from Aloft Team on Mar 10, 2024
Dear Ka Yee, thank you so much for your feedback!We hope to see you again soon!

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
Such a lovely stay! Pool was perfect, breakfast delicious and rolm clean and super comfortable, i will be back!
Stayed 1 night in Feb 2024
Response from Aloft London Excel on Feb 24, 2024
Dear Kat, Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aloft Team on Feb 21, 2024
Dear Nicola, Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, close to DLR and Elizabeth line, good facilities
Stayed 1 night in Feb 2024
Response from Aloft London Excel on Feb 7, 2024
Dear James,Thank you for your feedback! We hope to see you back again soon!

4/10 Poor

Ravindranadh

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Expensive, for the poor amenities & house keeping and bad customer service. Water bottle kept but empty. Empty soap container in the shower. Not refilled even after reporting multiple times/ days at front desk. No action, except sorries. If we say something, they reply sorry, we are new to hotel etc etc.
Stayed 1 night in Jan 2024
Response from VP on Feb 4, 2024
Dear Guest Thank you for choosing to stay with us. I am truly sorry to hear about the issues you encountered with the customer service and housekeeping aspects of your stay, including the empty soap container in the shower. This falls far below the standards we strive to maintain, and I understand the frustration this has caused you.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Housekeeping and Front Office leadership team, so we can do our best to ensure this does not occur again.As a result of my review of your experience, I would like to offer you a complimentary upgrade to one our suites (this is subject to availability) and complimentary breakfast for your next stay with us. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.RegardsFD Team

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from Aloft on Mar 23, 2024
Thank you for your feedback and once again thank you for choosing Aloft London Excel for your stay

6/10 Okay

NIKOLAI

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Aloft Team on Feb 2, 2024
Dear guest,Thank you for your feedback! We hope to see you back again soon!

10/10 Excellent

Karis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable. The overall hotel was clean. Room was spacious. Clean bathroom and all amenities were in place. Would come again.
Stayed 1 night in Jan 2024
Response from Aloft Team on Jan 30, 2024
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

8/10 Good

Evie

Stayed 1 night in Jan 2024
Response from Aloft on Mar 23, 2024
Thank you for your feedback and once again thank you for choosing Aloft London Excel for your stay

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect if you’re see ABBA Voyage
Stayed 1 night in Jan 2024
Response from Aloft Team on Jan 30, 2024
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

godwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing 3 nights at aloft. I would probably stay again when next I visit
Stayed 3 nights in Jan 2024
Response from Aloft London excel on Jan 23, 2024
Dear Godwin,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying here and will be definitely coming back, and using this hotel for future conventions.
Response from Aloft team on Jan 15, 2024
Dear Guest, Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

SUSAN

Stayed 3 nights in Jan 2024
Response from Aloft Team on Feb 5, 2024
Dear guest,Thank you so much for your feedback! We hope to see you again soon!

10/10 Excellent

Tracy, Norwich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely stay in the executive suite
Stayed 3 nights in Jan 2024
Response from Aloft Team on Jan 15, 2024
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

Odon

Stayed 2 nights in Dec 2023
Response from Aloft London Excel on Jan 15, 2024
Dear Odon,Thank you so much for your feedback! We hope to welcome you back soon!

4/10 Poor

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Despite being assured on the phone that my lacto intolerance could be catered for there was no food I could eat. I was volunteering nearby and survived on bananas and cup a soup for three days. Staff friendly, no training in dealing with autistic people. Noisy at night, shouting outside room early hours. No stair access to upper floors. No instructions on working lifts. Waste of money.
Stayed 3 nights in Dec 2023
Response from Kay on Dec 31, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and accommodations
Great price, great staff, close to the metro. We were a little far from most our destinations (West End London) but not that big of a deal. It was odd that there were no USB ports by the beds, just at the desk area. It was also strange not to have overhead lights in the bedroom area.
Stayed 3 nights in Dec 2023
Response from Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excellent

Mrs Faith M

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excellent

Marjorie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from Aloft London Excel on Jan 15, 2024
Dear Susan,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

Peter

Stayed 2 nights in Dec 2023
Response from Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aloft Team on Dec 13, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Aloft Team on Dec 13, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super handy for Excel
We like this hotel overall, mainly because there is easy parking when driving up to London from the south coast and because transport links into the city are easy peasy on DLR and nearby buses etc. If you're attending Excel, you can walk out of the hotel on the 2nd floor and the Excel entrance is right there in front of you. But the interior designer who thought it was a good idea to put the wash basin outside the bathroom and all the towels, -inside the bathroom needs a check up from the neck up.
Stayed 2 nights in Dec 2023
Response from Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

6/10 Okay

Liezl

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Marketing
A bit dissapointed to know that the view of the swimming pool that was put on their website overlooking the river was a construction site. I thought a great weekend in London with swimming pool river view is ideal, well how wrong a I.😒 too far away from our plan, thats purely my mistake, I read wrong the distance from places.
Stayed 1 night in Dec 2023
Response from Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excellent

Victoria

Stayed 1 night in Dec 2023
Response from Aloft Team on Dec 13, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Dec 2023
Response from Aloft Team on Dec 13, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aloft Team on Dec 13, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aloft Team on Dec 13, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities! the rooms are very clean and cosy. Spa area is fantastic and the gym is much better than most hotels I’ve been to as well!
Stayed 1 night in Nov 2023
Response from Aloft Team on Dec 1, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

6/10 Okay

Kriszta

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from ~Kay on Dec 23, 2023
Hello, Thank you for staying at the Aloft London Excel, Please be assured that your comments have been passed over to an appropriate member of management to take in to consideration. We thank you for choosing the Aloft London Excel and we hope to welcome you back!

6/10 Okay

Jag

Business traveler
Liked: Cleanliness, staff & service, amenities
Good hotel. Excellent location for ExCel however rooms are way too dark even with all the lights on. Some guests may like this but it wasn't great.
Stayed 1 night in Nov 2023
Response from Aloft Team on Dec 1, 2023
Dear guest,Thank you so much for your feedback! We are sorry to hear that the lights were not up to your satisfaction, we will improve on our services and speak with our Maintenance team for a better guest experience. We hope to welcome you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night stay to be close to Excel.
Stayed 1 night in Nov 2023
Response from Aloft Team on Nov 28, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

mohammed

Stayed 2 nights in Aug 2023
Response from Aloft Team on Nov 23, 2023
Dear Mohammed,Thank you for your feedback! We hope to welcome you back soon!

8/10 Good

Peter

Stayed 1 night in Nov 2023
Response from Aloft Team on Nov 23, 2023
Dear Peter,Thank you for your feedback! We hope to welcome you back soon!

10/10 Excellent

Saima

Stayed 2 nights in Nov 2023
Response from Aloft Team on Nov 17, 2023
Dear Saima,Thank you so much for your feedback! We hope to welcome you back soon.

6/10 Okay

COLIN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Aloft is absolutely ideal for Excel. Otherwise it has many faults, especially in the bedroom design. Several issues, but main one is tiny wardrobe, meaning its ok for a single for a couple of nights. But forget a couple trying to hang shirts and suits etc. Toilet and shower design again isn't ideal for sharing or even couples.
Stayed 4 nights in Nov 2023
Response from Aloft Team on Nov 15, 2023
Dear Colin,Thank you for your feeback! We hope to see you back soon!

8/10 Good

Katie

Traveled with family
Lovely stay
Stayed 1 night in Nov 2023
Response from Aloft Team on Nov 11, 2023
Dear Katie,Thank you so much for choosing to stay with us! We hope to welcome you back soon!

10/10 Excellent

David

Stayed 6 nights in Oct 2023
Response from Aloft London Excel on Nov 6, 2023
Thank you for your feedback.

10/10 Excellent

Neisha

Stayed 1 night in Nov 2023
Response from Aloft Team on Nov 25, 2023
Dear guest,Thank you so much for your feedback! We hope to welcome you back soon!

10/10 Excellent

Christopher

Business traveler
Give it a try
Great rooms, great facilities will be back when in london. Also the restraunts bad reviews are nonsense. Didnt see any issues there and went twice
Stayed 3 nights in Oct 2023
Response from Aloft Team on Nov 4, 2023
Dear Chris,Thank you for your feedback! We hope to see you back soon!

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an event at the excel and to the train station, staff we encountered were fantastic
Stayed 1 night in Oct 2023
Response from Aloft Team on Nov 4, 2023
Dear Miriam,Thank you so much for your feedback! We hope to see you back soon!

10/10 Excellent

Samantha, Wisbech

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location especially for the Excel
Stayed 3 nights in Oct 2023
Response from Aloft Team on Nov 2, 2023
Dear Samantha,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Aloft London Excel on Nov 1, 2023
Thank you for your feedback.

8/10 Good

Kayleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Aloft London Excel on Nov 1, 2023
Thank you for your feedback.