Ratings based on 111 Verified Reviews

3.4 out of 5
83% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2017
Great location. Stuff are warm hearted and helpful. I like the breakfast a lot!
2 out of 5
by A verified traveler from Las Vegas

Horrible Hotel

Posted Apr 29, 2017
Pros: breakfast and was close to the underground train station
Cons: elevators, add air conditions and the price should be looked at, its not worth the price
Location: was close to the underground train station
The room was very small for the price we paid. my wife and I could not even turn ourselves in the room. The TV screen was smaller than my laptop, the elevator was out modded for a hotel in the area of Westminster. The only good thing was the breakfast, it was standard.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gloucestershire.

Convenient for Baker St tube and Madame Tussaud's.

Posted Apr 13, 2017
A good hotel with decent rooms and comfy beds. Like the free and always available coffee or chocolate from a machine and a good range of teas. Some maintenance needed particularly to the doors which makes it look rundown but beds and bathrooms are fine.
3 out of 5
by A verified traveler

Budget hotel

Posted Mar 22, 2017
No room facilities, old carpets scratched doors, micro tv.
2 out of 5
by A verified traveler

Hotel is ageing rapidly.

Posted Mar 8, 2017
Pros: Coffee machine, location close to the city, tube and amenities
Cons: it needs to be refreshed particularly the stairs and carpets
Location: Close to Sherlock Holmes Museum and close to public transport easy to find your way around
The Hotel is ageing rapidly.carpets in the hallways are disgusting, most doors are showing significant wear and tear. Bedroom and bathroom were very very small, however, linen appeared fresh and towels in good condition. The reception area was clean and tidy and staff friendly, the best part of the trip was the coffee machine downstairs, best I've seen.
5 out of 5
by Jose

Convenient and clean

Posted Mar 1, 2017 on Hotels
Nice people at the front desk! Close to the underground station and easy to get it to Heathrow airport.
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Thank you for your Feedback, we look forward to see you again.
3 out of 5
by Ian

Last minute booking

Posted Feb 26, 2017 on Hotels
Friendly service and a last minute booking was much appreciated. It was the last room available which could do definitely do with some tlc, not sure what condition the other rooms are in. For the money overall cannot complain.
3 out of 5
Recommended
for Everyone
by A verified traveler

Typical London hotel

Posted Jan 13, 2017
Chose hotel for location more than anything else. Typical London hotel, small rooms and a tad overpriced.
3 out of 5
by Steve

A bit tired but functional enough

Posted Jan 3, 2017 on Hotels
We booked a single night here for New Year's Eve. The hotel is basic but functional. The receptionist managed to take her earphones out long enough to be pleasant and helpful. The decor is tatty and the carpets long over due for a good clean (or replacement). However the room, although also a bit tatty and very small, was clean and functional, the bed was comfy and warm and the shower room was again small, but clean and functional with soap, shampoo and clean decent towels supplied. The buffet style breakfast included had a reasonable selection. Tea and coffee is available from a machine in the dining area 24hrs (although no tea/coffee facilities in your room) If you just need an overnight bolt hole for a night it serves its purpose well enough, but don't expect the ritz....or even premier inn
4 out of 5
Recommended
for Everyone
by A verified traveler from Summerville, South Carolina

Conveniently located

Posted Jan 1, 2017
The staff was friendly and it was conveniently located near underground transportation, restaurants, and the Sherlock Holmes Museum.