Ratings based on 680 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

As expected for the price

Posted Jun 26, 2017
Pros: Reception service great, nice welcome.
Cons: More than 1 tea bag in the room please and improve the lighting in the corridors- bit too dark for me.
Easy check in and check out. Polite friendly helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great hotel in the business district

Posted Jun 26, 2017
Very spacious and comfortable room with all the amenities you could want. Would definitely book this hotel again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel

Posted Jun 10, 2017
Nice big rooms. Close to the tube. Easy walking distance to a number of the big attractions.
Comment from Hotel Management
Jun 12, 2017 by Brian Tapson, Hotel Management
Thank you for choosing Apex London Wall Hotel. We are happy you enjoyed your experience, appreciated the size of our rooms and our location. We do hope that we can welcome you back one day. With warm regards, Brian Tapson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 6, 2017
Pros: Location and cleanliness of the hotel. The staff is very nice as well.
Location: London Bridge, Borough market, Big ben etc.
Nice hotel located just a ten minute walk to London Bridge and close to other area attractions.
Comment from Hotel Management
Jun 12, 2017 by Brian Tapson, Hotel Management
Thank you for choosing Apex London Wall Hotel. We are so happy you enjoyed your experience and appreciated our location. Our Head Housekeeper and her team do work very hard in ensuring that we contribute to providing a Warmer Welcome, which includes ensuring immaculate standards of cleanliness. We hope that we can welcome you back soon and a very grateful for your recommendation. With warm regards, Brian Tapson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend away

Posted Jun 5, 2017
Third of the Apex hotels we've stayed at in London. Little difference between them, all excellent quality. Added bonus of a balcony this time although overlooked by surrounding offices. Only slight moan, they send an email offering the chance to upgrade cheaply, both times I've responded positively only to find on arrival they were unable to offer the upgrade.
Comment from Hotel Management
Jun 12, 2017 by Brian Tapson, Hotel Management
Thank you for choosing Apex London Wall Hotel. We are grateful for your loyalty to the Apex brand and happy to see that you have enjoyed your stay at all 3 of our London properties. We are very sorry we have not been able to offer you an upgrade to date. Of late, weekends have been very busy, meaning we have not been able to award our standby offers as much. We have noted your comments and hope that we can offer you an upgrade in the near future. We do hope that we can welcome you back soon. With warm regards, Brian Tapson General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient to London's Underground

Posted May 24, 2017
Staff was very pleasant. Rooms comfortable and clean.
Comment from Hotel Management
May 31, 2017 by Brian, Hotel Management
Thank you so much for reviewing your recent stay with us at Apex London Wall. We really appreciate your kind comments regarding our staff as we take great pride in providing our guests with excellent service at Apex Hotels. It's is great to read that you were able to avail of our close proximity to Bank, Moorgate and Liverpool Street stations. We do hope we will be able to welcome you back again at some point in the near future. Warmest regards, Brian Tapson General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Fantastic hotel

Posted May 14, 2017
10min leisurely stroll to St. Paul's cathedral. Excellent location. Hotel staff excellent, friendly and helpful. Beautiful clean room with well laid out bathroom. Just one issue - no parking on site and difficult maneuvering around the hotel due to ongoing construction further down the street
Comment from Hotel Management
May 18, 2017 by Brian Tapson, Hotel Management
Thank you so much for choosing Apex London Wall Hotel and for your review. We are so happy you enjoyed your stay and that you appreciated our location. We do hope that we can welcome you back soon. With warm regards, Brian Tapson General Manager
3 out of 5
by A verified traveler

Posted May 1, 2017
Hotel is ok and convenient for St Paul and the financial district only. Dead at weekends. Not even local cafes open. 40 minutes to Covent Garden unless you use a taxi.
Comment from Hotel Management
May 3, 2017 by Brian Tapson , Hotel Management
Thank you for staying and for reviewing your experience. We are sorry you did not appear to enjoy our location. Whilst The City is quiet at the weekend, we are very close to Bank, Moorgate and Monument Stations, all with direct and easy access to the West End. Shoreditch, Brick Lane, Borough and the South Bank are also very close in proximity. Many of our guests do enjoy The City, which offers good value for money, in comparison with West End hotels and also peace and quiet after a busy day exploring London. We do appreciate all our guest feedback and hope that we can welcome you back one day. Warm regards, Brian Tapson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall a very comfortable stay with minor issues

Posted Apr 19, 2017
Pros: Easy access to underground. Walkable distance to any central area Friendly staff Very comfortable rooms, clean, modern, gorgeous bathroom
Cons: King bed should have a king mattress, air conditioning could be tweaked, shower pressure, taking cash deposit would probably bring more income
The hotel staff is very polite and every time I made a request it was done within minutes. The rooms have a small living area, clean and comfortable, I'm happy with this hotel. Some minor issues were: 1. could not leave cash as deposit - It was fine to pay as you go, less convenient but ok. So, they had to come to the room and clean out the mini-bar :) . I'm completely fine with this, but it could be seen as a bit insulting to remove items in case the customer doesn't pay for them. They have a Bose wireless speaker system in the room. If you want to use it via bluetooth you need an adapter which they'll bring to you, but they take a deposit for it - seeing as they could not take cash deposit, they just left the adapter with me in good faith. They also have DVD's for rent (free) which is very good to have but again, how would they take a deposit from me had I asked for a DVD? I didn't mind it at all, but what I mind are absurdities :) . 2. Cold - the room is air conditioned to the temperature of 21 degrees and for some reason that blows out cold air. If you increase it to 28 (maximum), it reverts back to 21 on its own, but after you do it again, it stays and blows out warm air but very slowly. 3. The view is of the building opposite so not much privacy 4. The shower (room 209 at least) pressure is quite weak 5. Loud doors - one morning, I'm assuming other guests were coming in and out of their rooms, slamming the doors and it's loud 6. King bed is 2 beds pulled togethe
3 out of 5
by A verified traveler

Not for us.

Posted Apr 18, 2017
Stayed in other apex hotel, this one did not have the same facilities and the location left much to be desired. Staff were amazing, however, was left standing at reception 10 mins as there was no one there to check us in. But three staff members were stood in the bar area behind us talking and didnt attempt to let anyone know we were waiting. No drop keys off/quick check out option, had to wait another 10 mins even though there was only one person in front of us to check out. Advises sky movies, however only one channel and the tv has really poor picture. This may not bother some, however after staying in another apex hotel, we had full sky box and picture quality was spot on. Also no bath, only shower.
Comment from Hotel Management
Apr 20, 2017 by Brian Tapson, Hotel Management
Thank you so much for staying with us and for your feedback. We are happy that you found our team amazing but disappointed that we seem to have let you down on arrival and departure. Please accept our sincere apologies for the 10 minute wait both on check in and departure. We are also very sorry for the manner in which this was dealt with and would like to offer our assurances that this is not normal practice. As General Manager, I will personally be following up with our teams to ensure this type of service is not repeated. In regards to in room individual Sky boxes, Sky are unfortunately not able to provide this facility to our Hotel at present. We are however trying to work with them and other providers on possible alternative options. We are sorry that your overall experience was not great and we usually do so much better. We hope that we can perhaps change your minds one day. Please do make direct contact with me if this could be the case. We appreciate your feedback. With warm regards, Brian Tapson General Manager