Hotel bem localizado na cidade de Londres
Posted Oct 1, 2016
Cheguei numa quarta-feira a tarde e o checkin foi rápido. O hotel é novo, bem localizado na cidade de Londres no centro financeiro. O restaurante serve bom café da manhã assim como almoço e jantar com bom cardápio. O grande problema é que, pela primeira vez na vida, não consegui um late checkout pois o meu voo era as 22 horas.
Apesar de ter ficado algumas vezes nesse hotel, não pretendo voltar pois a experiência final foi ruim.
Comment from Hotel Management
Oct 3, 2016 by Brian Tapson, Hotel Management
Thank you for choosing Apex London Wall Hotel.
We are happy you found the Hotel well maintained and our location convenient. Thank you for your positive comments about breakfast, lunch and dinner.
We are sorry that we were not able to accommodate a late check out on the day of your departure.
Being a weekend, and fully booked with leisure stays on the night in question, meant that we needed to guarantee all arrival rooms by 2:30pm.
We did offer you a complimentary check out but unfortunately we were only able to offer this until 1pm.
We would strongly recommend our guests book an additional night, should their departure flight be as late as 10pm as we are not otherwise able to always accommodate such a late check out.
We hope that you understand our position and would love to Welcome you back should you change your mind.