Traveled with family and small children
22 Dec 2019
Liked: Staff & service, amenities
The staff were helpful and friendly. the room was reasonably clean although on the last day we found a clear wrapper (about the size of a carrier bag) under the bed as we were looking for something that we dropped, so wouldn't have been hard to find by the housekeepers if they had checked under the beds when the room was made up before our arrival. I booked a family room with one double bed and two single beds, but on arrival we had four single beds, when I went to the reception to question this I was told that yes they had a room with a double and two singles which we could have for the night, but we would have to change back to the room with the four single beds the next day as other guests had booked it, and that's what let the Astoria down as we didn't get what we paid for regardless of whether it would have cost more for four singles or not.
Stayed 2 nights in Dec 2019