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Reviews of Berjaya Eden Park London Hotel

3 out of 5
Berjaya Eden Park London Hotel
35-39 Inverness Terrace, Bayswater, London, England

Reviews

6.4
Rating 10 - Excellent. 102 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 270 out of 1000 reviews" "
Rating 4 - Poor. 177 out of 1000 reviews" "
Rating 2 - Terrible. 104 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, and great place!
Stayed 4 nights in Mar 2024
Response from FOM MANAGER on Apr 3, 2024
Dear Megan,Thank you so much for your wonderful review! We're thrilled to hear that you found our location to be central and enjoyed your stay with us. We strive to provide a great experience for all our guests, and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future!kind regards.

8/10 Good

Mehdi

Traveled with family and small children
Great area
Stayed 1 night in Mar 2024
Response from Front Of House Manager on Mar 28, 2024
Dear Mehdi Thank you so much for your positive review! We truly appreciate your kind words and are thrilled to hear that you had a great experience during your stay with us. It was our pleasure to have you as our guest, and we're delighted that you enjoyed your time with us. Your feedback means a lot to us, and we look forward to welcoming you back again in the future.Kind Regards,

2/10 Terrible

Naman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in the room, broken lift, basement dungeon, dangerous stairwells, ripped carpeting, broken room lock. Paper thin walls can hear the room next to me until 2am. Shower so small a medium sized person cant even move. No potable water? Is this even legal? No help with bags offered when there is a narrow steep stairwell.
Response from front of house manager on Jan 8, 2024
Dear Naman I want to extend my sincere apologies for the disappointment you experienced due to the condition of the rooms during your recent stay. Please accept my deepest apologies for any inconvenience this may have caused. Your feedback is essential, and I want to assure you that we take your comments seriously. We are actively addressing the issues raised to enhance the quality of our rooms and ensure a more pleasant experience for our guests.If there's anything more you'd like to share or if there's a way we can make amends, please feel free to reach out. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a greatly improved stay.

6/10 Okay

Russell

Traveled with partner
Disliked: Amenities
Nice staff. Good location. The non drinkable water was a problem.
Stayed 14 nights in Dec 2023
Response from front of house manager on Dec 29, 2023
Dear Russell Thank you sincerely for your positive review; we're delighted to learn that you enjoyed your stay. Your feedback is invaluable. However, we regret to inform you that we currently face challenges with providing drinkable water. Please accept our apologies for any inconvenience caused, and rest assured we are actively working to resolve this issue. Your understanding is appreciated, and we look forward to the opportunity to welcome you back for an improved experience.Kind Regards,

2/10 Terrible

Eduardo

Traveled with family
Disliked: Property conditions & facilities
Not really happy with the expectstionsof the pictures
Stayed 2 nights in Dec 2023
Response from front of house manager on Dec 27, 2023
Dear Eduardo We sincerely apologise for the challenges you faced during your recent stay. Your feedback is crucial to us, and we regret any inconvenience. We are actively addressing the issues raised and appreciate your understanding. If given the chance, we'd love the opportunity to make amends during your future visits.Kind Regards

10/10 Excellent

Joanne

Traveled with partner
Surprisingly good having read the reviews, our room was a bit shabby, but comfortable bed and warm room, we managed to check in early and the staff were accommodating. View over the London rooftops. Very quiet
Stayed 1 night in Dec 2023
Response from front of house manager on Dec 18, 2023
Dear Joanne Thank you ever so much for your glowing review! We're absolutely delighted that you had such a wonderful stay with us. Your kind words truly mean the world to our team. We can't wait to have the pleasure of hosting you again in the future. If there's anything specific that made your stay exceptional, we'd love to hear about it. Here's to many more fantastic moments during your next visit!Kind Regards,

6/10 Okay

Oliver

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was value for money, that's the best I can say. Mould on the walls, no air in the rooms and poor ventilation. Old and everything needs updating. Breakfast was very poor. Area is OK. You get what you pay for - it was a third of the price of other hotels so I wasn't expecting much and my expectations were met.
Stayed 2 nights in Oct 2023
Response from front of house manager on Dec 15, 2023
Dear OliverWe're truly sorry to hear about your recent experience with us. Please accept our sincere apologies for any inconvenience. Your feedback is crucial, and we're committed to addressing the issues you've raised. We appreciate your understanding and hope to have the opportunity to make it right in the future.Kind Regards,

6/10 Okay

Francis, Horsham

Stayed 1 night in Dec 2023
Response from front of house manager on Jan 2, 2024
Dear FrancisThank you sincerely for choosing to stay with us and for sharing your valuable feedback. We appreciate your decision to be our guest. If there are any specific aspects you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity to host you again in the future.Kind Regards

8/10 Good

Yukari

Stayed 1 night in Dec 2023
Response from front of house manager on Dec 15, 2023
Dear Yukari Thank you for taking the time to leave us a review. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

2/10 Terrible

Martin

Traveled with partner
Building Rubbish left at side of property not in a skip Black bags outside ripped open, damage floor tiles in bathroom and my biggest grumble was they took £50 deposit for damages it was never returned and trying to get back through my bank
Stayed 1 night in Nov 2023
Response from front of house manager on Nov 24, 2023
Dear Martin We sincerely apologise for the challenges you encountered during your recent stay at Berjaya Eden Park Hotel. Your feedback is invaluable to us, and We're genuinely sorry that we fell short of providing the experience we strive for. We are committed to addressing the issues you raised and ensuring improvements are made. If you would be willing to share more details about your experience, we would be grateful for the opportunity to make amends. Please reach out directly, and we will do our utmost to rectify the situation. We have released the 50 deposit back to you on the same day of the check out. It normally takes 3-5 working days depending on your bank. If you'd wish we can send you the receipt that was released to you. Thank you for bringing this to our attention, and we hope to have another chance to serve you better in the future.Kind Regards,

2/10 Terrible

JANA, Redmond

Disliked: Cleanliness, staff & service, property conditions & facilities
OMG! I don't even know where to begin: 1) signage in bathroom says "not safe to drink water." So no where to get water to brush my teeth; 2) room was so tiny i couldn't even get around the bed; 3) and because there was no space, there was no place to put my laugage, so i had to put it on my bed which left only a small area to sleep; 4) but who could sleep on a box spring with no mattress? 5) shower was so tiny i barely fit and I'm only 5'4" and weigh 140 pounds. No gent would ever been able to fit; 6) drain in sink clogged the 2nd day; 7) internet in room was intermittentted and i had to keep going to the lobby to get reconnected; 7) no elevator to the first floor, where i had to go to get the elevator down to the ground (place was really a maze to get thru to my room), so i had to drag it up and down the stairs myself; 8) there was no central computer or phone to use; 9) and the service was unbelievably rude. This was by far the worst hotel i have ever stayed in in my entire life!
Response from front of house manager on Oct 19, 2023
Dear Jana We sincerely apologise for the less-than-pleasant experience you had during your recent stay at our hotel. Your feedback is invaluable to us, and we are committed to addressing the issues you've raised to ensure a more enjoyable experience for our future guests. We hope you will give us another chance to exceed your expectations and provide the exceptional service we are known for.Kind Regards,

8/10 Good

Kalin

Liked: Staff & service, property conditions & facilities, room comfort
Very well situated hotel, right next to Hyde Park and close to the metro. We were lucky to be accepted before the check in time since our room was already free. The bathroom was big and clean but the floor in the room has many spots. Our room was on the ground floor so you have to keep the curtains closed otherwise the people at the street will have a nice view of what’s inside.
Stayed 1 night in Oct 2023
Response from front of house manager on Oct 16, 2023
Dear Kalin Thank you for taking the time to leave us a review and giving us a perfect rating. We are glad that we have met all your expectations. We are currently improving our facilities, inside and outside the hotel.Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from front of house manager on Oct 16, 2023
Dear Charles We're truly sorry to hear about your recent experience at our hotel. Your feedback is important to us, and we're committed to addressing the issues you encountered to ensure a better stay in the future. Please know that we value your input and will be working to improve our services. We hope you'll consider giving us another chance on your next visit.

4/10 Poor

Scott

Traveled with family
Disliked: Property conditions & facilities, room comfort
Bare-Basic
Hotel didn’t accept AmexEx & asked for a security deposit as well at check in as they explained the Lift/Elevator not working. Scaffolding outside our window with workers just 3-5 feet away. On a positive note, Location was close to transportation, shops, food & in a nice neighborhood.
Stayed 3 nights in Sep 2023
Response from front of house manager on Oct 9, 2023
Dear Scott We sincerely apologise for the less-than-pleasant experience you encountered during your recent stay with us. We greatly value your feedback, and we are committed to improving our services to ensure all our guests have a positive experience. Your comments have been shared with our team, and we are taking immediate steps to address the issues you raised. We hope you will consider giving us another opportunity to serve you better in the future.

4/10 Poor

Brieanna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very deceiving when it comes to the booking photos. In the photos, it just looks outdated, but once you are there, the paint and the wallpaper are peeling and there was what looked to be dried blood on the walls. There were also stains on the ceiling, both water and something else. The toilet also stopped working and we were told to give it 20 minutes, and that maintenance would look at it the next day. Also, I could not find where it was disclosed on the website that you could not drink the tap water, but there is a sign in the bathroom - and then they provide a kettle, but you shouldn’t drink the water, so…? When we reached out about a refund (would have settled for even a partial), we were denied, which is crazy to me considering the photos are false advertising at the least. It’s fair to say that despite the friendly staff, this hotel was one of the worst I have stayed at in London. I do not recommend booking a stay here.
Stayed 2 nights in Oct 2023
Response from front of house manager on Oct 9, 2023
Dear Brieanna want to sincerely apologise for the experience you had during your recent stay at our hotel. Your feedback is invaluable to us, and we are committed to addressing the issues you raised to ensure a better experience for all our guests in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.

6/10 Okay

Heike

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
TV did not work, the only elevator's capacity is 2 persons and it had problems. The outside repairs on the building facade are literally at the room's window. On the other side, location is great, one minute to the underground Central line station.
Stayed 4 nights in Oct 2023
Response from front of house manager on Oct 9, 2023
Dear Heike I want to extend my sincerest apologies for the less-than-ideal experience you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we take it seriously. We are committed to making necessary improvements to ensure that such issues are not repeated in the future. We genuinely hope you will consider giving us another opportunity to provide you with the exceptional service we strive for.

4/10 Poor

Adam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from front of house manager on Sep 25, 2023
Dear Adam,Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. Thank you once again.Kind Regards,Front of House Manager

8/10 Good

Richard

Stayed 1 night in Aug 2023
Response from front of house manager on Aug 28, 2023
Dear Richard,thank you for taking the time to leave us a review and giving us a good rating. We are glad that we have met some of your expectations hopefully in the future stays we can reach all of them. We are currently improving our hotel facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us. Kind Regards, Front of House Manager

2/10 Terrible

Geoff

Stayed 1 night in Aug 2023
Response from front of house manager on Aug 21, 2023
Dear Geoff,Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. Thank you once again.Kind Regards,Front of House Manager

2/10 Terrible

Muniza

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this accommodation to anyone.The rooms were very small and I could hear the noise ftom the other rooms as the walls were so thin. I had a broken mattress and was not able to sleep all night. No manager was on sight throughout the weekend.
Stayed 1 night in Aug 2023
Response from front of house manager on Aug 18, 2023
Dear Muniza,I can see you have booked a single room which the smallest room type you can book. I can see you have stayed in room 208 if the mattress was broken as you say it is you should of informed the reception, the reception staff would of moved you straight away but you stayed the one night in 208 our reception is 24 hours if there is any issues you could of spoke to them. no management works on the weekend only from Monday to Friday.

8/10 Good

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Jul 2023
Response from front of house manager on Jul 31, 2023
Dear Amira Thank you for taking the time to leave us a review and giving us a perfect rating. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

10/10 Excellent

fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Good facility, comfortable
Stayed 2 nights in Jul 2023
Response from front of house manager on Jul 19, 2023
Dear Fredrick Thank you for taking the time to leave us a review and giving us a perfect rating. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

2/10 Terrible

Chris

Stayed 2 nights in Jul 2023
Response from front of house manager on Jul 19, 2023
Dear Chris Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. Thank you once again.Kind Regards,

2/10 Terrible

Ian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grubby
4th floor room, no lift and it was roasting hot. Scaffolding up so painters at my window 8 am. Had to ask for a new key ever time i came in as theu were not working properly. Grubby decor. Way way way over priced
Stayed 2 nights in Jul 2023
Response from front of house manager on Jul 17, 2023
Dear Ian Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. Thank you once again.Kind Regards,Front of House Manager

8/10 Good

George

Traveled with group
Liked: Cleanliness, staff & service
Close to Hyde Park
Stayed 1 night in Jun 2023
Response from front of house manager on Jul 17, 2023
Dear George Thank you for taking the time to leave us a review and giving us a perfect rating. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

6/10 Okay

Alex

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from front of house manager on Jul 12, 2023
Dear Alex Thank you for taking the time to leave us a review. We are currently improving our facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

8/10 Good

Nathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from FOH Manager on Jul 10, 2023
Dear Nathan,Thank you for taking the time to leave us a review and giving us a good rating. We are glad that we have met some of your expectations hopefully in the future stays we can reach all of them. We are currently improving our hotel facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

6/10 Okay

Peter H

Traveled with partner
Liked: Staff & service
Convenient to Kensington park. Lots of shops and restaurants nearby. The hotel is being restored. Some new features. And still some needing work. Our AC unit didn’t work. Unfortunate given rare 80 degree weather. The English breakfast at the Malaysian restaurant was so-so I bet the Malaysian food is better
Stayed 1 night in Jul 2023
Response from front of house manager on Jul 10, 2023
Dear PeterThank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. Thank you once again.Kind Regards,

2/10 Terrible

darren

Stayed 1 night in Jun 2023
Response from front of house manager on Jul 3, 2023
Dear Darren Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. Thank you once again.Kind Regards,

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The lift did not work but the website said it worked. One staff member said that they had sent a message which was clearly a lie and I caught them out when I asked them to show me the message. The staff were very patronising and told me they had swapped the room to the second floor despite having a relative on a wheel chair.
Stayed 1 night in Jun 2023
Response from front of house manager on Jun 27, 2023
Dear David Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. However we did sent a message to everyone regarding the lift. Message was not sent to people that booked last minute only. If you booked your room more than a week in advance then message was sent. Thank you once again.Kind Regards,Front of House Manager

6/10 Okay

Waleed

Liked: Cleanliness
Disliked: Staff & service
Location, location location … besides price, no other reason to stay there … elevator not working (as usual) and rooms so small you can’t move around You get what you paid for … a clean place to sleep and freshen up … no more
Stayed 1 night in Jun 2023
Response from FOH Manager on Jun 26, 2023
Dear Waleed,Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your requirements. We are currently under renovations to improve our facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

4/10 Poor

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what is advertised
Upon check the receptionist was quite rude when asking for ID. We had issues with the room key not letting us into the room. They are quick enough to take a £50 damage deposit but then put you in an old room where the carpet is stained, the wallpaper is ripped, the window lock was broken, bathroom was outdated and leaking plus has no plugs to run a bath. I went to the reception desk the following morning and spoke with 2 young about the issues I had with the room. He said that he could upgrade me from where I was but he didn't have any rooms that had separate beds, therefore I had to ask my 12 year old daughter if she was happy sharing a bed. We took the upgrade and it was better than what we had but the circumstances were less than ideal, the new room ended up with a slow draining sink that turned into a blocked one and we only used it for cleaning our teeth and washing our hands. Nothing like what I thought I was booking based on the pictures provided on hotel.com website and I certainly didn't get what I paid for. Breakfast isn't worth the money either, it's a Malaysian restaurant attached to the hotel and it gives just 3 options, 1 is a full English breakfast with chicken sausage and no bacon, the other 2 are Malaysian dishes. The hotel is undergoing renovations which didn't impact on us but you can tell from the online pictures that they have used the new modernised rooms. Very overpriced for what you get but it's in an ideal location for getting around
Stayed 2 nights in Jun 2023
Response from FOH Manager on Jun 21, 2023
Dear Nicola,Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your requirements. We are currently under renovations to improve our facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

10/10 Excellent

Rovza

Stayed 3 nights in Jun 2023
Response from front of house manager on Jul 4, 2023
Dear Rovza Thank you for taking the time to leave us a review and giving us a perfect rating. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

4/10 Poor

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basically you’re just paying for the location not the luxury of a hotel! The room was dated! & we didn’t sleep at all because it sounded like someone was constantly in your room! There was no respect of being quiet outside of someone’s room. Wouldn’t stay again or recommend
Stayed 1 night in Jun 2023
Response from FOH Manager on Jun 9, 2023
Dear Sarah,Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your requirements. We are currently under renovations to improve our facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

4/10 Poor

Eoin

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Frosty the receptionist!
I arrived at the hotel in the evening , 24th May..Receptionist not in a good mood.. I had to pay a £50 deposit against any damage..this is the first time I have had to do this…I am still waiting for the refund.. The room had plaster falling off the walls, Very dated.. Would not stay again!
Stayed 1 night in May 2023
Response from FOH Manager on May 30, 2023
Dear Eoin,Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others, on all booking agents it says there will be a 50 deposit upon the check in. We do apologize for not being able to meet all your requirements. We are currently under renovations to improve our facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

10/10 Excellent

Pathitta

Stayed 1 night in May 2023
Response from FOH Manager on May 26, 2023
Dear Pathitta,Thank you for taking the time to leave us a review and a perfect rating. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us. Kind Regards, Front of House Manager

10/10 Excellent

Claudia

Stayed 1 night in May 2023
Response from front of house manager on May 22, 2023
Dear Claudia Thank you for taking the time to leave us a perfect rating and review. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us. Kind Regards, Front of House Manager

4/10 Poor

charles

Disliked: Staff & service, amenities, property conditions & facilities
Staff were curt and gave an air of indifference. Didn't properly explain why a damage deposit was needed nor tell me in advance. Cheap beds but clean linen. Tired old furniture but the shower worked! Breakfast was in the adjacent Malaysian café with very limited options for UK type breakfast. Understandably no pork options in the full cooked breakfast (Muslim country Malaysia) nor cereals nor juice. No issue with this except not advised pre booking and it was expensive for a very poor offer. How the hotel has a 3* rating beyond me. Avoid. There are better hotels in the area, loads of choice.
Stayed 1 night in May 2023
Response from front of house manager on May 16, 2023
Dear Charles Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. Thank you once again.Kind Regards,

4/10 Poor

EDNA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last in this hotel
Room - small. Bad - not comfortable. Shower - dirty!! With rust !! No cold water only hot.
Stayed 4 nights in Apr 2023
Response from FOH Manager on Apr 10, 2023
Dear Edna,Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your requirements. We are currently under renovations to improve our facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

6/10 Okay

H

Stayed 1 night in Mar 2023
Response from FOH Manager on Mar 14, 2023
Dear H,Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your requirements. We are currently under renovations to improve our facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

4/10 Poor

Shameel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
:(
The place did not look like the pictures , it was older , worn out , the rooms are small , I could hear people walking above , dragging chairs , the heating system was loud and woke me multiple times . The staff was friendly though . I had to pressure them to get another room which was not that great either
Stayed 2 nights in Feb 2023
Response from front of house manager on Mar 13, 2023
Dear Shameel,Thank you for taking the time to leave us a review. We are sorry that your experience with us was not as positive as that of others. We do apologise for not being able to meet all your expectations but we are currently improving our facilities. Thank you once again.Kind Regards,Front of House Manager

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from front of house manager on Jan 25, 2023
Thank you for taking the time to leave us a review and giving us a perfect rating. We are glad that we have met all your expectations. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,

8/10 Good

Treena

Stayed 4 nights in Jan 2023
Response from FOH Manager on Jan 12, 2023
Dear Treena,Thank you for taking the time to leave us a review and giving us a good rating. We are glad that we have met some of your expectations hopefully in the future stays we can reach all of them. We are currently improving our hotel facilities. Thank you once again. If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

8/10 Good

Safina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from FOH Manager on Jan 5, 2023
Dear Safina,thank you for leaving us a good rating we really appreciate it. we are also improving our hotel facilities in all aspects to meet all expectations in future stays. don't hesitate to call us to book again when your in the area,kind regards front of house manager

8/10 Good

Joel

Stayed 1 night in Dec 2022
Response from FOH Manager on Dec 23, 2022
Dear Joel,Thank you for giving us a good rating and for recommending our hotel to other travellers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! If you’re traveling to our area again soon, don’t hesitate to call us.Kind Regards,Front of House Manager

4/10 Poor

Jade

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from FOH Manager on Dec 21, 2022
Dear Jade,Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your expectations, we are doing our best to improve our facilities in the hotel as best as we can, sorry once again Kind Regards,Front of House Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t expect much
Firstly, the rooms are a maze to find. We couldn’t find our room so had to go back to reception to ask. There was a window in our room which let air in but we didn’t mind initially as heating was on. We then were woken up in the night due to it being freezing as radiator was no longer on. It was 2am so didn’t fancy leaving my room to speak to someone at the time. Before that my sister and me had been to see a show that evening and when we came back our keys didn’t work after trying for 30 mins. Reception did sort this out. The next morning we both had a shower and found the temperature couldn’t be changed and only had a boiling hot setting! We decided to just had the shower and get on with it and get out!! Raised my concerns with reception but they dismissed everything I had to say so just left.
Stayed 1 night in Dec 2022
Response from FOH Manager on Dec 19, 2022
Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your expectations, we are doing our best to improve our facilities in the hotel as best as we can, sorry once again Kind Regards,Front of House Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
The staff were friendly and helpful. The room was clean. But the overall condition of the room was awful, completely run down, no heating, no cold water, wallpaper falling off walls and carpet thread bare.
Stayed 1 night in Dec 2022
Response from FOH Manager on Dec 19, 2022
Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to meet all your expectations, we are doing our best to improve our facilities in the hotel as best as we can, sorry once again Kind Regards,Front of House Manager

8/10 Good

Bradley

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
This hotel is fairly basic as reflects the price but did a good job of making room for an ensuite shower room, supplying essentials like soap, shower gel and tea and coffee making facilities, and is decently presented although there were a few bits of damage to the wall decoration. Suited my needs for somewhere to stop in town for a night due to the train strike.
Stayed 1 night in Dec 2022
Response from FOH Manager on Dec 16, 2022
Dear Bradley,thank you for leaving a review, we appreciate you giving us a good rating. I'm glad we have met some of your expectations hopefully in future stays we can meet all your expectations. we are improving our facilities in the hotel don't hesitate to contact us to book future stays with us thank you once again kind regardsFOH manager

4/10 Poor

Kaelan

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022
Response from front of house manager on Dec 12, 2022
Thank you for taking the time to write a review of your stay. We are sorry that your experience with us was not as positive as that of others. We do apologize for not being able to met all your expectations but we are currently under renovations and we are addressing to get the lift back in service as soon as possible.Kind Regards,Front of House Manager