Nice hotel close to Hyde Park
Posted Dec 3, 2016
This hotel has obviously undergone extensive refurbishment recently and looks the part. All staff I spoke to were helpful and friendly. The breakfast room is small but the staff work so hard to ensure that everyone enjoys their breakfast. My room was compact but clean.
I would recommend this hotel, however there's a few things that might help a traveller decide if it's suitable for them: the hairdryer in my room was fixed inside the wardrobe and it's one of those were you have to hold a button for power, not ideal if you're already squashed into the smallest space to dry your hair; the lighting for the room was a little odd, in order to light up the wardrobe area I had to turn the bathroom lights on; my room was next to one of the two lifts which meant I had to go and buy earplugs in order to sleep; there was a step to get into the bathroom which was an up and over as the floor level on either side was lower than the step; finally in order to use the mirror in the bathroom I had to kneel on the toilet, not the best idea when doing your make up.
As I said I'd recommend the hotel but wouldn't stay there myself again due to the above.
Comment from Hotel Management
Dec 10, 2016 by Marius, Front Desk, Hotel Management
Thank you for taking the time to share your recent experience with us. We appreciate all the feedback that we get and we go through the feedback on a daily basis as it helps us to improve the experience for future guests.
Rest assured that I will share your comments with the team and investigate the issues that you have raised.
I do hope we will have another opportunity to be your hosts and for you to experience the true levels of service we usually pride ourselves with.