Ratings based on 178 Verified Reviews

4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Dec 12, 2016
Not offered tea or coffee when we went down for breakfast. Duvet on bed was stained.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Yorkshire

Anniversary Weekend

Posted Nov 7, 2016
Pros: Location, free parking, breakfast
Cons: No complaints at all
Location: Ideal location for commute into central London
Booked for our anniversary weekend with friends. Been before and loved the hotel for its convenience, parking and easy access to the rest of London. Tube station 10-15 minute walk away, easy to find straight off end of M1 motorway
Comment from Hotel Management
Nov 9, 2016 by Ivona J, Hotel Management
Dear Janette, Many thanks for your feedback and I am glad to hear that you enjoyed your stay with us. We look forward seeing you soon. Kind regards Ivona J - Operations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from birmingham

Decent value for money.

Posted Nov 7, 2016
The rooms and new, clean and slick. Bed is comfortable. Parking is limited. Location acceptable - not close to the tube, on a main road. Overall an average deal.
Comment from Hotel Management
Nov 9, 2016 by Ivona J, Hotel Management
Dear Jason, Many thanks for your 4 star rating and I am glad to hear that you enjoyed your stay with us. Kind regards Ivona J - Operations manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Poole

Nothing was too much trouble

Posted Oct 24, 2016
Location: The hotel is not close to any rail or tube stations - fifteen minutes walk roughly - however we used London buses, with great success.
We chose the Palm mostly on price - it's a little out of the way and therefore very good value. The staff however made our brief stay very enjoyable, helping in every way. Combined with the google maps app helping us with the local bus routes, hopping in and out of town was very easy. Minor downsides were that our family room was upstairs and not accessible by lift, and that the shower was a bit weak, but the breakfast was really good, the room very comfortable and the facilities available were good too.
Comment from Hotel Management
Oct 25, 2016 by Ivona J, Hotel Management
Dear Nick, Many thanks for your constructive feedback relating to your recent stay with us. I am pleased to hear that you overall enjoyed your stay with us and we look forward seeing you again soon. Kind regards Ivona J - Operations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire

Just what we needed for this trip

Posted Oct 13, 2016
Pros: Easycheck-in/out, friendly staff, good sized room.
Location: On a bus route to the West end.Close to the motorway
This time round we needed a good frill-free hotel in North London with parking.The Palm is well situated with free parking and whilst on a busy road noise was not a problem.The Hotel is well presented and modern.Our room was large and at the back of the building-no view but that made no difference. A very comfy bed and a window that opened made for a good nights sleep.The room came with all the extras-hairdryer,iron and board, safe fridge and had good bathroom ,shower only, with lots of tolieteries. We didn't have breakfast as we were having lunch out so can't comment on the food.
Comment from Hotel Management
Oct 16, 2016 by Ivona J, Hotel Management
Dear Linda, Many thanks for your feedback and I am glad to hear to you overall enjoyed your stay at the hotel. We look forward seeing you again soon. Kind regards Ivona J - Operations Manager.
2 out of 5
by A verified traveler

Posted Sep 30, 2016
we called and talked about the lift and they were saying it is only 6 stairs and then we find it 18 stairs. we asked about to change the room because we had one person have problem with the feet for to go up. Then they change the room downstairs. that room have problem getting noise like some one is walking up stair. One day cold water was not coming and next day hot water was not coming. .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2016
Very friendly staff good breakfast. Close to bus stop.
Comment from Hotel Management
Sep 25, 2016 by Ivona J, Hotel Management
Dear Guest, Many thanks for your 4 star review and we look forward seeing you again soon. Kind regards Ivona J - Operations Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2016
Had a comfortable stay. Good value for money. Room was spacious and clean. Staff were very pleasant
Comment from Hotel Management
Aug 4, 2016 by Ivona J, Hotel Management
Dear guest, Many thanks for your feedback and we hope to see you again soon. Kind regards Ivona J - Operations manager
3 out of 5
by A verified traveler

Too far out of the way...

Posted Jul 29, 2016
The shower drain and the safe did not work. The staff offered a free breakfast to compensate. We had to take the tube and a bus to get to and from the centre of town and tourist destinations. It was a motel rather than a hotel.
Comment from Hotel Management
Aug 4, 2016 by Ivona J, Hotel Management
Dear Guest, Thank you for taking the time to provide us with your constructive feedback. We do hope you will consider to stay at the Palm Hotel in the near future. Kind regards Ivona J - Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jul 12, 2016
The hotel was good but it was a little inconvenient to travel there.
Comment from Hotel Management
Jul 13, 2016 by Ivona J, Hotel Management
Dear Guest, Many thanks for your 4 star review and we look forward seeing you again soon. Best wishes Ivona J - Operations manager.