Ratings based on 24 Verified Reviews

4.2 out of 5
57% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Hotel overlooking the Thames

Posted Oct 30, 2016 on Hotels
Attended a wedding reception at the hotel. The food was excellent and the staff were professional, efficient and helpful. An ideal intimate wedding venue.
3 out of 5
by Jonathan

This traveler left a rating score only Posted Jun 14, 2015 on Hotels
2 out of 5
by A verified traveler from H

This hotel leaves a lot to be desired...

Posted Jan 31, 2015
No parking to pull up a taxi. No lift and the staff ask would you like "assistance" up 4 flights of stairs with your case! When we rang down for assistance with the heating during a very cold night of one degree, we were told " sure you're only staying one night, you'll be leaving tomorrow!" This cost £250 plus £32 for two breakfasts. I would have to say..... Management need to spend some time in other hotels similar and see how they should get their act together. I'd prefer to describe his "hotel" as a b&b.
4 out of 5
by kdunn from Newport, UK

Lovely hotel

Posted Jul 4, 2014 on Hotels
I was very impressed with the quality of the hotel and the room, and felt it was pretty good value. It had black out blinds and the bed was very comfortable. The only issue I had (and why I dropped it by one star rating) was with the wifi. I needed to do work in the evening but could not get a strong enough wifi signal in my room or my colleague's ('William' and 'Charon' on the top floor of the hotel), even after the receptionist reset one of the routers. So I had to sit in the bar area to use the wifi, which itself is a lovely room and luckily wasn't busy that evening but a little inconvenient.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 9, 2014 on Hotels
4 out of 5
for Everyone
by George from Sussex

A hotel with style and character in Richmond

Posted May 24, 2014
Pros: Location and character.
Cons: Better soundproofing.
Location: The location is good - it is by the foot of Richmond Hill and a 6 min walk to Richmond Station.
I stayed one night and did not eat at the hotel. My room was a single "Queen" room. It was very well equipped, but a) It was at the front of the hotel facing the road which made it rather noisy. b) Although a reasonable size, it was over-furnished making for a rather cramped feel.
4 out of 5
by Andy from AZ

Ideal location to see london

Posted May 17, 2014 on Hotels
Great location around The Bingham. Richmond is a beautiful area in it's own right and you can hop on the tube and be downtown London easily. The hotel bar is very nice. They know you afyer the first visit.
5 out of 5
for Everyone
by Chris from York N Yorks

Good hotel with opposite the Poppy Factory

Posted May 6, 2014
Pros: Atmosphere, food and location
Location: ideal for train into central london, richmond park and the Poppy Factory
The food and service was first class i would not hesitate to recommend this hotel
5 out of 5
by Carly_woody from London

Great stay

Posted Apr 26, 2014 on Hotels
I arrived very late but was warmly welcomed. They had put the radio on in my room and I felt at home right away which is difficult when staying away for work. Really nice rooms and staff were really helpful with my morning run route. Great, great service levels.
5 out of 5
for Everyone
by Heather from Hertfordshire

Beautiful hotel

Posted Apr 22, 2014
I stayed here with my partner for 3 nights. Our room which was called "WILLIAM" was very nice, with an amazing view over the river. The rooms were small but cosy, and I would say big enough. The bed was very comfortable, but a little squeaky sometimes. I think the mini bar is very much over priced, so I didnt take anything, and just bought some bits from a near by shop. One of the days we were there it was raining quite alot, and I had forgotten my umbrella. I asked reception if they had an umbrella I could use, but she said they don't have them. I think being a boutique hotel they should have umbrellas to lend out to guests and take there room name down so they know who they have lent them out to incase they need to charge them if they dont get them back. The hotel is very beautiful, especially the garden, and the staff were very helpful. I think the breakfast is very expensive, which is why we ate out for breakfast, and there are plenty of places to eat for breakfast and many fantastic restaurants in Richmond for dinner. I think rooms are a little over priced, but alot cheaper on sundays. All round though I would say it is a very nice hotel and will definately stay again!