Posted Nov 13, 2016
This hotel only has one thing going for it and that's the position, it's close to transport. That's where it ends.
Small dungeon like room, tiny bathroom with the smallest hand basin,nowhere to place makeup bag etc. A slither of soap is what they supply. Kettle had to be placed on the floor to reach the power point but could not be filled because the basin is so small you can't fit the kettle. No fridge in the room.No lift, to bad if you got a room on the 6th floor like I did. Breakfast was the same everyday day. Cheese,salami,slice bread for toast and small packets of cereals,mil, juice and coffee.
The ladies that work there were very helpful at all times and tried to make our stay as pleasant as possible considering how awful the hotel actually was. When the electricity went out, they were there to sort out the problem as soon as possible.
I would never stay there again or recommend this hotel to anyone.
Comment from Hotel Management
Nov 23, 2016 by Manager, Hotel Management
We are a budget hotel in the very expensive area of Westminster which perhaps this guest is not familiar with, and this review is very harsh. The room sizes are explained on our website, our breakfast is very good value for a budget hotel, with a choice of fruit juices, cereals, yoghurts, bowls of prunes and grapefruit , crumpets, different breads for toasting, jams, tomatoes, hams and cheeses, many teas and coffee and is usually well received by our guests and it is also included in the price. The guest's soaps are sealed wrapped, and provided by Hotel Suppliers, you can fill the kettle from in the basin, and no budget hotel in this area would have a fridge in the bedroom. We have a “high specification of safety” in the hotel – so when any guest plugs in some electrical equipment from a different country using the wrong adaptor the “trip goes” and the electricity “goes off” for safety reasons. Perhaps these guests were expecting too much from a budget hotel and would have been better paying more money and upgrading to a higher rated a hotel with more facilities to suit their needs and expectation.