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Reviews of OYO Boston Court Hotel

2 out of 5
OYO Boston Court Hotel
26 Upper Berkeley Street, Marylebone, London, England

Reviews

5.6
Rating 10 - Excellent. 59 out of 617 reviews" "
Rating 8 - Good. 105 out of 617 reviews" "
Rating 6 - Okay. 191 out of 617 reviews" "
Rating 4 - Poor. 131 out of 617 reviews" "
Rating 2 - Terrible. 131 out of 617 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

NICK

Stayed 1 night in Dec 2023

4/10 Poor

Amandeep

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't stay again.
A basic room. If you're just looking for a bed, it's an option. The toilet flush was broken, the sink is clogged, the beds are very uncomfortable (you can feel the springs), the bed sheets are old (they have bobbles). The room was clean but I would wipe down surfaces, yourself. The cleaner or one of the hotel staff came into our room around 9am (did not knock beforehand) to tell us we need to check out while we were still in bed and check out isn't until 11am. There is an available iron if you need it but it cannot be used in your room. Stairs are like standard house stairs so keep that in mind when thinking about what luggage you will have. However, it's so close to Oxford Circus, Edgware Rd, Hyde Park and Marble Arch. Saying this, i would spend another £50-70 per night and stay elsewhere
Stayed 1 night in Dec 2023

2/10 Terrible

Shah MD

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I stayed in my life so far. Avoid this hotel by all means. The window doesn’t close properly and i was shivering in cold. They don’t turn on the heat until 3pm. I have cold and flu by staying there. Also a bad headache. Ruined my trip to the UK! AVOID AVOID AVOID!

2/10 Terrible

Brian

Traveled with partner
Check reviews for this hotel across other booking platforms before making a reservation! I should have done this and would have been aware before booking that bedbugs are an issue.

4/10 Poor

Amber

Stayed 5 nights in Nov 2023

4/10 Poor

Nicholas

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
Exceelwnt members of staff but hotel barely a step above hostel. Cheap stay but not great. Smelt of old stale tabacco, multiple burns in carpet, really thin walls, but at least i know the people next door had fun. Tv control didnt work, wifi decided which device it was working on, never worked on my laptop and occasionally on my phone. Felt like a halfway house with the metal door tgat closed over reception. Not great.
Stayed 2 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theatre overnight stay
Basic accomodation but good value for the price
Stayed 1 night in Oct 2023

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn’t take a shower! Very bad! I want my money back! It was the most terrible hotel I have stayed in my life! I will never book hotel grom Expedia!! There was a heater in the room, some area covered for a bathroom 😀😀😀 And heater couldn’t heat the water! Like a joke 👎👎👎👎👎👎👎👎👎👎👎👎👎
Stayed 4 nights in Oct 2023
Response from Joey on Nov 6, 2023
Apologies for the inconvenience caused, Ali! Do not worry, we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Joey

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs
The bed full with bedbugs, and unpleasant smell from the hair dryer
Stayed 1 night in Oct 2023
Response from Dewi on Nov 6, 2023
Never meant to disappoint you, Hi! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

6/10 Okay

Ryan James

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness
Please hear this out.
I was delighted to have been told that I did not need to share toilet as the booking was a deluxe room. However, I think the sheets being reused as well as the duvet covers and pillow cases. The most disgusting part was when I found 2 bed bugs on the single bed. I told reception and was reassured that it will be escalated. Kindly make sure you have followed the standard of cleanliness especially we just got out from pandemic and flu season is around the corner as well as the bed bug issues in London.
Stayed 2 nights in Oct 2023
Response from Dewi on Nov 6, 2023
Hi, James! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Dewi

2/10 Terrible

Sunil

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Joey on Nov 6, 2023
Hi, Sunil! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey

8/10 Good

Wai K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tim on Nov 6, 2023
Hi, Wai! We are glad you have taken time out to rate us highly. Having your love and encouragement, we feel blessed. Regards, Tim

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were excellent.
Stayed 1 night in Sep 2023
Response from Noah on Nov 6, 2023
Hi, William! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Noah

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & pleasant staff; Reception allowed early check in so that was really helpful. Location is fantastic, stones throw from Marble Arch & Oxford St. Quiet, comfortable sleep. Room was basic but, it was clean, tidy & had everything we needed. Would stay agin. Thanks
Stayed 2 nights in Sep 2023

10/10 Excellent

Ziyu

Stayed 1 night in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Ziyu! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

8/10 Good

Julija

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great location fair price CC TV doesn’t work so watch for your belongings bikes and cetera. Clean room , friendly staff .
Stayed 2 nights in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Julija! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Eva

6/10 Okay

sarah

Traveled with family
Good location. Didn't like the lack of privacy in the twin room - the shower is a cubicle at the end of the bed rather than a separate shower room.
Stayed 2 nights in Jul 2023
Response from Eva on Jul 25, 2023
Hi, Sarah! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities
As described with friendly staff
Stayed 1 night in Jun 2023
Response from Barbara on Jul 15, 2023
Thanks for such a lovely review, Roy! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Barbara

4/10 Poor

Lesley-Ann

Traveled with group, Traveled with partner, Traveled with family
This property is in a great location, however the internet is inadequate and the toilets do not work well. The rooms are small but this is expected in a lot of old hotels. We also had to wait quite a long time for reception to open when we arrived and had no means of communicating with anyone. They left a phone number to call which we could not use since we had no phone plans. A simple sign like ‘back in 10 minutes’ could help!
Stayed 4 nights in Jun 2023
Response from Noah on Jul 15, 2023
Hi, Lesley! We deeply regret to hear such kind of experience you had with us. We have cascaded the same to our relevant team to ensure this does not happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future. Regards, Noah

10/10 Excellent

Steven

Stayed 1 night in May 2023
Response from Ava on May 31, 2023
Hi, Steven! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

6/10 Okay

Damian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, Damian! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

10/10 Excellent

Nicholas

Stayed 2 nights in Apr 2023
Response from Lisa on Apr 12, 2023
Thanks for rating us superbly, Nicholas! Glad to know that you loved our services :) Regards, Lisa

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lisa on Apr 1, 2023
Hi, Andrew! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

2/10 Terrible

Violet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a disgusting hotel and not safe for a family, bed bugs everywhere, smelled like cigarettes , rooms were gross, left half way through our stay because we didn’t feel safe staying there with our 1 year old.
Stayed 1 night in Mar 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great central London place to stay.
For a short stay in London, this hotel is in a most excellent location for getting around. There are plenty of cafés in the immediate vicinity for breakfast. I am happy to stay again here.
Stayed 2 nights in Dec 2022
Response from Ammy on Dec 27, 2022
Hi, Andrew! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

6/10 Okay

diane

Stayed 1 night in Dec 2022
Response from Ammy on Dec 27, 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

4/10 Poor

Mette

Stayed 2 nights in Dec 2022
Response from Ava on Dec 22, 2022
Hi, Mette! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and a great location
Stayed 3 nights in Nov 2022
Response from Ava on Dec 9, 2022
Hi, Guest! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a bedbug. Also dirty bedlinen.
Stayed 3 nights in Nov 2022
Response from Ammy on Dec 1, 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Susan

Disliked: Property conditions & facilities, room comfort
Its situated in a good area but not that comfony
Stayed 4 nights in Nov 2022
Response from Noah on Dec 1, 2022
Hi, Susan! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

palcu

Stayed 1 night in Oct 2022
Response from Eva on Nov 19, 2022
Hey, Palcu! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

2/10 Terrible

LEE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs to be closed down! It was extremely dirty and multiple rooms were contaminated with BUGS!
Stayed 2 nights in Sep 2022
Response from Ammy on Oct 2, 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Good

Olsi

Business traveler
Liked: Staff & service
Short stay
Good prive for that location. Located near Oxford street is a great location. min walk to underground. can use an upgrate in furniture but still good value. If you are picky and want a modern hotel its not the place for you, but if you just need it for sleeping and roaming around its great.
Stayed 4 nights in Sep 2022
Response from Ammy on Oct 2, 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Tv didn’t work, place filled with bedbugs a not only are room but also other room of friends which where traveling with us. No paper towels bathroom which are shared. Worst place I ever stayed in and we travel a lot. Don’t stay here!!!
Stayed 2 nights in Sep 2022
Response from Ammy on Oct 2, 2022
Apologies for the problems you had faced, Robert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

THOMAS

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Location good hotel v bad
Location good, shower not in room, down weird corridor to bathroom with lots of shampoo bottles etc, shower head broken, just came off. Room nice size, quiet, tv kettle. Room dirty, carpet filthy, really bad. This one should be off the list until OYO based in India do some maintenance, new carpets, showers. Atrocious never again dont go!!! Receptionist was the moodiest one ever like a comedy sketch she had such a bad attitude and chip on her should that it was funny.
Stayed 1 night in Sep 2022
Response from Terry on Sep 26, 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

8/10 Good

THOMAS

Business traveler
Liked: Room comfort
Disliked: Staff & service
Room near Marble Arch
Location great room basic but good enough for price, 1 earwig, otherwise ok
Stayed 1 night in Sep 2022
Response from jan on Sep 11, 2022
Thank you for your appreciation, Thomas! We hope to give you a consistent service every time. Regards, Jane!

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and very helpful
Especially helpful front desk manager who let me stay an hour over my checkout to finish some calls. I couldn’t stay in my room so he moved me to a freshly cleaned room for one hour. Really helpful and charged me nothing. Most hotels in the world over could learn something from this man: help customers in whatever way you can, don’t charge them unnecessary and they come back, tell their friends and write good reviews! Thanks OYO
Stayed 1 night in Aug 2022
Response from Arthur on Sep 6, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Good

THOMAS

Business traveler
Liked: Room comfort
Disliked: Staff & service
Great location, good room
Nice location in fact lovely, opposite nice pub near Marble Arch. Room good, size etc 1 cockroach. Otherwise shower could be more powerful and heat is difficult to control. The receptionist could cheer up, perhaps smile as we are paying
Stayed 1 night in Aug 2022
Response from Ammy on Sep 6, 2022
Hi, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

10/10 Excellent

Derrick

Stayed 1 night in Aug 2022
Response from Jack on Aug 29, 2022
Great to hear this! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Jack

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay at oyo boston court hotel
Not really good. The linens were dirty and the blankets seems old with tear on it. The room got distinctive smell. The shower room was not cleaned aswell.
Stayed 1 night in Aug 2022
Response from Noah on Aug 23, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Noah

4/10 Poor

Thomas R

Disliked: Property conditions & facilities, room comfort
Very poor quality hotel, hallways and stairs smelly from stale cigarette smoke, totally run-down place, huffy-puffy service, and
Stayed 1 night in Aug 2022
Response from Ammy on Aug 19, 2022
Apologies for the problems you had faced, Thomas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Rosemary

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place to stay
The place was very dirty
Stayed 2 nights in Jul 2022
Response from Ammy on Jul 27, 2022
Hi, Rosemary! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

6/10 Okay

Malcolm

Stayed 1 night in Jul 2022
Response from Simon on Jul 18, 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

8/10 Good

R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location, expect a little noise at times
Stayed 1 night in Jun 2022
Response from Simon on Jul 10, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

2/10 Terrible

Keith

Stayed 1 night in May 2022
Response from Christina on Jun 7, 2022
Apologies for the inconvenience caused, Keith! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!

6/10 Okay

Stefan

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Oyo stay
Bed was comfortable. Room was ok shower was dirty and tv did not work quite noisy as door bell constantly going.
Stayed 2 nights in May 2022
Response from Joey on May 19, 2022
Hi, Stefan! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

8/10 Good

Jamie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant on entry. Price is fair for the accommodation. Good location, and good comfort.
Stayed 1 night in Nov 2021
Response from Joey on Dec 8, 2021
Thank you for your sweet words, Jamie. We hope to give you a consistent service every time. Regards, Joey

2/10 Terrible

Joe

Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID, AVOID, AVOID!
Disgustingly filthy hotel with ugly dated interior design. Pubic hairs and dust all over the tea and coffee tray. Dirty marks all over the walls, carpet, desk and TV stand. Cracked toilet seat. Lots of noise from road and a draft by the window. I actually didn’t end up staying the night as it was so bad.
Stayed 1 night in Nov 2021
Response from Cheshta on Dec 3, 2021
Hi, Joe! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

8/10 Good

Clive

Liked: Cleanliness, staff & service
Nice stay
No frills but absolutely adequate for requirement, value for money given location, price and facilities.
Stayed 1 night in Oct 2021
Response from Jane on Oct 26, 2021
Hi, Clive! We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Jane!