Bed bugs, bed bugs, bed bugs
Posted Nov 17, 2016 on CheapTickets
The room was small but we were expecting that, so not much of complaint there. My vacation got ruin when I woke up with bed bug bytes all over my body. so itchy that was very uncomfortable. I even caught one of those little bugs (see pictures). When I brought it to the attention of the hotel management, at first I was told that they will change us to another room. On my return from sightseeing the town, there was a note under my door (see pic), they decide not to change to another room because I will infect that room also, BUT they were willing to book me at another hotel (I guess so it's ok to infect another hotel as long is not theirs). They do said that they clean the room for me. (which they had plans to charge me a cleaning fee). We had one more night so we decided to stay because we were flying out early next morning. When we checked out we requested a compensation for this awful experience, which they denied but they will waive the cleaning fee. And if we wanted a refund to deal with my booking agency. I waited all my life to visit London, but it was very frustrated. I forgot to mentioned that that morning I had to go to the emergency room because I couldn't hold the itching, it was pretty bad. I am not saying that every room are infected but this was my experience. Good luck if you decide to stay there.