Nice Hotel but not 4 Stars!!!
Posted Oct 19, 2016
This hotel is nice, good location, certain nice staff. However, I expect a lot more from 4 star hotel. First of all, the hotel have 2 elevators; unfortunately, there is only one that working. That means guest have to wait for a bit longer to get down from the forth floor. Second, I would not happy with the maids since I need to ask them almost every day to replace 2 new water bottles, bathrobe, and amenity kits. The hotel need to retrain and educate their staff better. Finally, I am very disappointed that there is no refrigerator in the room.
Overall, I would not recommend this hotel to my friend because if you claim that your hotel is 4 star hotel, you need to improve your service. At this price, guests would expect at least standard 4 star hotel. I will go to choose other hotel next time I travel to London