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Reviews of OYO Central Hotel Golders Green

3 out of 5
OYO Central Hotel Golders Green
35 Hoop Lane, London, England

Reviews

5.6
Rating 10 - Excellent. 13 out of 137 reviews" "
Rating 8 - Good. 29 out of 137 reviews" "
Rating 6 - Okay. 39 out of 137 reviews" "
Rating 4 - Poor. 24 out of 137 reviews" "
Rating 2 - Terrible. 32 out of 137 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Katelyn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not stay in this property again we had a disgusting fridge , shower the ceiling was falling apart there was a fist mark in the door the furniture was broken it was disgusting
Stayed 1 night in Mar 2024

2/10 Terrible

Judith

Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel looked very rundown from the outside and the room smelled stale, paper peeling off the walls and the skirting boards were black with either mildew/dust/dirt or possibly all 3. I couldn't stay there and turned round and walked away.
Stayed 3 nights in Mar 2024

6/10 Okay

Hongbin, Northville

Disliked: Staff & service
Arrived late (after 11pm). Front door was closed. No staff on site. Call the number on the door but no answer. Waited almost half an hour and finally the manager came to check me in.
Stayed 1 night in Dec 2023

6/10 Okay

Temidayo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fair stay
Very good staff response. But the hotel infrastructures needs thorough reconstruction. I didn’t expect a place like that in London. I mean London.
Stayed 1 night in Dec 2023

2/10 Terrible

Nana

Business traveler
Disliked: Cleanliness, staff & service, amenities
The whole building and the premises does not represent ahotel, infact your activities need to be banned with immediate effect. The place stinks rite from the entrance to the rooms
Stayed 1 night in Nov 2023

2/10 Terrible

Krystal

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet seat broken, no toilet paper in bathroom, dirty towels and bedding. Dusty everywhere and rust also. Beds make a lot of queeky noise. As soon as we arrived in the room and noticed the toilet seat was broken, went downstairs to tell the staff, rang the bell no answer no attended no nothing. Hotel staff very unprofessional on check in. They were in silence and looked at the computer monitor the whole time. As soon as we were given the keys, they ran into room number 2 as if to avoid customer complaints about the room. Fire alarm went off Saturday morning early hours of the morning 10am. The false alarm woke me up and I couldn’t get back to sleep after. Again very unprofessional, no explanation why it went off. For the price we paid I don’t think it’s worth it, should have been a lot lower with the faults inside the room. Wouldn’t stay here again, felt like a hostel. It was the worst hotel I have ever been to and I have been to a lot of hotels. This hotel needs a major refurbishment and health inspectors need to visit too.
Stayed 2 nights in Nov 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service and unreliable.
Stayed 1 night in Oct 2023
Response from Barbara on Nov 2, 2023
Hi, James! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Yu

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a terrible experience, the room was very dirty and needed to switch room but the second room was not better.
Stayed 1 night in Sep 2023

2/10 Terrible

Kieran

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was run down and dirty, toilet seat was hanging off. Smell of weed in reception.
Stayed 1 night in Jul 2023
Response from Eva on Jul 20, 2023
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

6/10 Okay

Marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a plus
The hotel was in a great location for me. When I needed the staff they were kind of helpful. I pointed out a non-working TV and a non-working light and they apologized and said it would be taken care of-it was not. The beds were substandard-more like a cot with a sagging mattress. There was literally dirt in corners that looked like it had not been cleaned in a very long time. It was a decent price but for what it was, it was too much..
Stayed 5 nights in Jun 2023
Response from Eva on Jul 20, 2023
Something like this should not have happened, Marc! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Eva

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Eva on Jul 20, 2023
Thanks for rating us superbly, Michael! Glad to know that you loved our services :) Regards, Eva

6/10 Okay

Adetoun

Traveled with family
Disliked: Property conditions & facilities
It’s a no frills hotel but very dated. The experience at reception was inconsistent but it was alright on the whole for a short stay.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Good for the price
Looks dated on the outside but the room was clean and well kept. The only issue we found was there was no way to turn off the heated towel rail in the bathroom so it was like a sauna in there. Beds comfy and slept well.
Stayed 1 night in Mar 2023
Response from Eva on Mar 15, 2023
Thank you so much for the wonderful rating, Guest! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Eva

6/10 Okay

Madalina

Disliked: Cleanliness
Wasn't great
Stayed 4 nights in Nov 2022
Response from Ammy on Dec 1, 2022
Hi, Madalina! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, amenities
Overbooked my room, room was small and I hit my head a lot. Someone walked in on me sleeping even though the door was locked. Poor ventilation. No hot water in the shower. No staff when I went to check out and overall terrible experience. Will not go back
Stayed 1 night in Aug 2022
Response from Jon on Aug 19, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

4/10 Poor

Lee

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated rooms, bathrooms not clean and ants coming from under the bath in room 4
Stayed 1 night in Jul 2022
Response from Arthur on Aug 17, 2022
Hi, Lee! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Well located and resonably priced are the only good things about this hotel. No tea or milk in the room and bathrrom needs a complete refurb, a blind on the bathrrom window would be good as the it gets very hot.
Stayed 1 night in Jun 2022
Response from Simon on Jul 10, 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

8/10 Good

stephen

Liked: Staff & service
stayed in the annexe room small at the top of the building clean but outdated. some trouble with the key on entry but sorted would stay again.
Stayed 3 nights in Apr 2022
Response from Jason on Apr 10, 2022
Thank you for rating us, Stephen, We have duly noted your feedback and ensure better services in the future. Regards, Jason

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay. Very friendly and helpful staff.
Stayed 28 nights in Nov 2021
Response from Noah on Dec 11, 2021
Thank you so very much, Kamil! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Noah

8/10 Good

rex

Traveled with group
Liked: Staff & service, room comfort
2 week stay
An older building. Double pane windows. Full kitchen to use. Helpful staff.
Stayed 15 nights in Sep 2021
Response from Cheshta on Oct 18, 2021
Hi, Rex! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ivy

4/10 Poor

Emanuela

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

8/10 Good

Jason

Business traveler
Liked: Staff & service
Stayed 1 night in Aug 2021
Response from Mike on Aug 6, 2021
Thanks for the positive rating, Jason! Hope to welcome you again soon. Regards, Mike

8/10 Good

Chris

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good nights sleep
No one at hotel to book in, and had to wait 20mins to turn up, however, room was fine, had a very good nights sleep. Bathroom was very clean although no hand soap? I would stay again.
Stayed 1 night in Jul 2021
Response from Cheshta on Aug 2, 2021
Hi, Chris ! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, the maneger is very nice Excellent location
Stayed 4 nights in Jun 2021
Response from Cheshta on Jun 26, 2021
We are glad to see that you liked our services. Regards, Jacob

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
The owner wad very pleasant and welcoming.
Stayed 6 nights in Jun 2021
Response from Leo on Jun 11, 2021
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Alex

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, room very tidy and staffs are polite
Stayed 1 night in May 2021
Response from Marie on May 14, 2021
Hi, Kwok! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Marie!

8/10 Good

Aharon Ronen

Traveled with family
Liked: Staff & service
Thank you!
It's my second time in this lovely hotel. The staff is superb' yet, I do believe that they need to be more generous with soap and shampoo at rooms. In cold weather it will be nice to get some porridge or oatmeal served with brown sugar and raisins. In general, nice and welcoming place. I will return back.
Stayed 5 nights in Feb 2020
Response from Barbara on May 12, 2021
Thanks for rating us, Aharon! Your review made our day. We hope to delight you with our services. Regards, Barbara

6/10 Okay

Brian

Stayed 1 night in Sep 2019
Response from Barbara on May 12, 2021
Hi, Brian! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Barbara

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The chap on reception, I think his name was Connor, was extremely polite and friendly.
Stayed 2 nights in Sep 2019
Response from Barbara on May 12, 2021
Thanks for your kind and lovely words, The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, room comfort
A good night in London, in a pleasant hotel
I was impressed with the cleanliness of the room and the comfort of the bed. The choices in the continental breakfast with excellent. The handle to the door became unattached and the plugs to the Bath and basin were not attached to the chains. The car parking was great.
Stayed 1 night in Jan 2019
Response from Barbara on May 12, 2021
Hi, Cheryl! We are glad to see that you liked our services. Regards, Barbara

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Central hotel review
The hotel is in good condition (although it's a bit old) , staff was friendly and the breakfast was more than enough.
Stayed 2 nights in Dec 2018
Response from Barbara on May 12, 2021
Thanks for your kind and lovely words, The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

6/10 Okay

Melanie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good breakfast but too hot and noisy to sleep
This property's strengths were a competent staff, convenient location, made to order eggs for breakfast (along with veggies, lox, and cereal/bread choices for carb lovers), and the best price of lodgings in the area for our dates. On the minus side, our room was unbearably hot, with no fan available, and only a duvet (clearly a inappropriate bed cover during a heat wave) was provided - no top sheet or lightweight summer blanket. Further, the property has busy traffic on both sides, so with windows open to try to catch a breeze we couldn't sleep well due to noise. The property is old, so fixtures are worn (but functional). The refrigerator was appreciated, but some milk or creamer for tea in the room was missed. We would probably choose to spend more and stay elsewhere next time, but if the weather is cooler and noise isn't an issue, this could be a budget minded choice.
Stayed 1 night in Jul 2018
Response from Barbara on May 12, 2021
Hi, Melanie! Thanks for rating us positively and we are sorry for the inconvenience may have caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Barbara

8/10 Good

Jacques

Liked: Staff & service, room comfort
Very well locate with Parking
Response from Barbara on May 12, 2021
Thank you for your appreciation, Jacques! We hope to give you consistent service every time. Regards, Barbara

8/10 Good

MG, Jerusalem

Liked: Cleanliness, staff & service
Value for money
The hotel is unpretentious, but surprisingly clean, and warm in winter. Breakfast was more than adequate with a variety of cereals, cheeses, yogurt, and fresh fruit. Fantastic location, close to subway, busses and airport shuttle.
Stayed 1 night in Jan 2018
Response from Barbara on May 12, 2021
Thanks for your kind and lovely words, The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

6/10 Okay

David

Liked: Cleanliness, room comfort
Well located hotel
Very clean room and hotel , basic but okay for the odd night. Good selection of choice at breakfast and pleasant staff . Well located, 5 minutes drive from M1 and 10 minutes walk into Golders Green Only negative in traffic noise which could be a problem for a light sleeper (like me)
Stayed 1 night in Nov 2017
Response from Barbara on May 12, 2021
Hi, David! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Barbara

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
none
As expected I have stayed before and would stay again. The hotel had been updated since my previous visit which was a pleasant surprise.
Stayed 2 nights in Oct 2017
Response from Barbara on May 12, 2021
Hi, Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

6/10 Okay

NICOLA

Disliked: Cleanliness, property conditions & facilities, room comfort
Could be better.
The hotel was incredibly basic and very dated. Our room was tiny and the decor very plain. The bathroom had mould around the bath and there was hair and dirt still in the carpet. The room served a purpose and the location was good. We left without trying breakfast. I would look for better options when visiting London in the future.
Stayed 1 night in Aug 2017
Response from Barbara on May 12, 2021
Hi, Nicola! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Clean and friendly enough, good selection at breakfast. Nothing fancy and not the greatest area, but overall good value.
Response from barbara on May 12, 2021
We are delighted to hear your words of praise, We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Barbara

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice friendly staff. I was asked if I would like a free upgrade on arrival. I was given a nice brightly decorated room in the annex with a desk. Quiet nice area and limited on site parking but on street parking is available overnight free of charge.
Response from Barbara on May 12, 2021
Thanks for rating us, Michael! Your review made our day. We hope to delight you with our services. Regards, Barbara

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from Barbara on May 12, 2021
Hi, Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

6/10 Okay

J M

Disliked: Staff & service, property conditions & facilities
You pay for what you get
It's a fair hotel for what they charge. Access by tube and bus into the city is convenient, if lengthy. Rooms were clean, warm and tidy if basic. WIFI was good.
Response from Barbara on May 12, 2021
Hi, Please accept our sincere apologies for the inconvenience. Thank you for the valuable feedback, we will be taking care of this and we will ensure it does not repeat with any of our guests. Wish you a wonderful experience in the future. Regards, Barbara

6/10 Okay

Jacques

Budget saving
Budget saving
Response from Barbara on May 12, 2021
Hi, Jacques! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Convenient and simple.
This place is located in a suburban neighborhood where numerous international and specialty markets are commingled on the main streets. The subway and bus platform are just a couple of blocks away and there are a tons of reasonably priced restaurants, cafes and grocery shops along the way to make life pretty effortless compared to the stressful crowds of downtown. My room was in a second building away from the front desk. The staffing seems to be pretty limited as I gave my key to a housekeeping lady when I checked out. I slept rather comfortably and came to prefer the more relaxed atmosphere of Golder's Green over the annoying craziness of central London.
Response from Barbara on May 12, 2021
Hi, Thank you for sharing your feedback. We have cascaded the same to our concerned team to meet your expectations every time. Have a great day! Regards, Barbara

6/10 Okay

John, Saint Germain en Laye

Reasonably priced hotel in Golders Green.
Small but adequate bedroom and bathroom. Breakfast OK.
Response from Barbara on May 12, 2021
Hi, Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Barbara

10/10 Excellent

LUIS, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good and Staffa are fredly
Response from Barbara on May 12, 2021
Thank you for your appreciation, We hope to give you consistent service every time. Regards, Barbara

6/10 Okay

boro supporter

Liked: Cleanliness, staff & service
comfortable clean close to bus tube stations for easy access to all of london
Response from Barbara on May 12, 2021
Hi, Boro! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara

6/10 Okay

Anthony, Mansfield

cheap and cheerful
Nice, clean..cheap... breakfast ok...
Response from Barbara on May 12, 2021
Hi, Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support. Regards, Barbara

4/10 Poor

Jason, Norwich

Disliked: Staff & service, property conditions & facilities
Unsafe & Unsatisfied
Didn't expect much from the previous reviews but after the first night had no choice but to submit a list of issues. One of the windows could not shut fully and we were on the ground floor so was a security issue, the towel rail was on full heat and I had my three year old with me so she could of easily scolded herself and I could not turn it down. The toilet seat was coming off it was so loose. There were no plugs near the kettle that could be used safely. I booked a triple room for one double and one single beds. They only had three single beds and said it was not their problem but Expedias. One of the drawers was falling apart and finally the breakfast was atrocious. Again I did not expect much for a kosher hotel over a weekend but on Sunday their idea of a full cooked breakfast was egg and toast!. We walked out the first morning and the second we did not even bother and went to a nearby cafe. When we checked out there was no concern or care given to my complaints and the owner couldn't be bothered to even look at me to say goodbye just took my keys and that was that. If you are looking at this area you will do well to go to the King Solomon. Better service, better food and nearly half the price.
Response from Barbara on May 12, 2021
Hi, Jason! We can understand that you left your belongings in the hotel. Do not worry, if any such item is found in the room that will be kept safe with the management. Also, one of our team members will investigate this and get in touch with you shortly. Regards, Barbara

10/10 Excellent

john, cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Aaa111 great place, ideal for london area.
Response from Barbara on May 12, 2021
Thanks for your kind and lovely words, The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Barbara

6/10 Okay

Nkechi, Nigeria

Liked: Cleanliness, room comfort
Location
Being that I needed a location close to SSE Arena, it was quite a distance and did not reflect as stated. Otherwise it was relatively nice. Clean rooms. Relatively pleasant staff.
Response from Barbara on May 12, 2021
Hi, Nkechi! Thanks for spending your valuable time to write this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Barbara