Ratings based on 522 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Loved the Citadines South Kensington!!

Posted May 16, 2017
Pros: Location; The fresh new appearance of the room; The amenities;
Cons: nothing.
Location: This hotel is close to almost everything. If you can't walk, the metro is close at hand.
My grown children and I stayed at this apart-hotel for 5 nights. It was exceptional. The suite was modern, clean, quiet and very comfortable. It had a refrigerator, stove and microwave oven so you could make a quick meal. Check-in was flawless. The location couldn't have been better. It is situated within walking distance of many of London's most famous landmarks. Kensington Palace, Hyde Park, the Museum of Natural History and the Victoria and Albert Museum are just around the corner. Shopping and great restaurants are only steps away. The area is very safe to walk in at night. I couldn't recommended this hotel enough. Great value for the money in central London. Would stay here again and again.
Comment from Hotel Management
May 18, 2017 by Daniela, Hotel Management
Dear Karen, Thank you for staying at Citadines South Kensington and for taking the time to write about your stay with us. I am truly delighted to read that you enjoyed your experience with us and it pleases me to read such lovely feedback about our apartments and the facilities that we offer. We are pleased that you found the apartment conveniently located for travel purposes. I want to thank you again for your constructive comments and I would be very happy to welcome you back soon. Best wishes, Daniela Codreanu
5 out of 5
Recommended
for Everyone
by A verified traveler from Seoul, Lorea

Ideal location for sightseeing.

Posted May 7, 2017
5 minutes walk distance from Gloucester Road station, this hotel is ideal for family tourists who would explore London for several days. The room rate was reasonable.
Comment from Hotel Management
May 9, 2017 by Daniela, Hotel Management
Dear Kwanki, I would like to thank you for choosing to stay with us at Citadines South Kensington, and for taking the time and effort to write your review. We are pleased that you found your apartment to have all the requirements you needed and that we are well-located. It will be our pleasure to welcome you back again, hopefully not in the too distant future. Best wishes, Daniela Codreanu
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location !

Posted May 4, 2017
Very friendly and helpful. Would definitely come back again.
Comment from Hotel Management
May 8, 2017 by Daniela, Hotel Management
Dear Guest, Thank you for posting a glowing review of your stay with us at Citadines South Kensington Apartments. We are delighted that our apartment met your expectations and we would like to thank you for your feedback. We pride ourselves in providing high standard apartments and our outmost aim is to have happy guests. We very much appreciate your kind words about staff and look forward to offering you a warm welcome on your next visit to London. Best wishes, Daniela Codreanu
4 out of 5
Recommended
for Families
by A verified traveler from Toronto, Canada

Nice hotel, staff very accommodating and helpful.

Posted Apr 21, 2017
Pros: Friendly staff, clean rooms, close to everything, complimentary cell phone.
Cons: Should have brooms in the rooms as housekeeping does not clean everyday.
Location: Location is great, close to underground, and Kensington and Hyde park, which are very lovely. Groceries are close by as well as lots of dining choices
We arrived at 8:30am in London. Staff were very nice about allowing us to check in early. The complimentary cell phone was a very benificial ammenity really helped with navigating our way around the city! Our original plans had changed so consiquently we had two bookings, at check-in our clerk was very accommodating in making sure we would not have to switch rooms.. The location is also very good, just a five minute walk gets you to the underground and within another five to ten minutes you are right at all the major sightseeing attractions. Walk five minutes in the other direction and you are at Kensington park which is lovely and has a wonderful playground (The princess of Wales memorial playground). Our two year old absolutely loved this playground, it has so much to discover. There are also quite a few restaurants right near by, and a grocery right beside the underground. If ever I come back to London I would definately stay here again
Comment from Hotel Management
Apr 22, 2017 by Wing Yin Choi, Hotel Management
Dear Susan, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines South Kensington!
5 out of 5
Recommended
for Families
by A verified traveler from New Jersey

Really nice hotel for a family

Posted Apr 20, 2017
great, quiet and centrally located hotel with all the amenities that a family may need. I really liked the coffee downstairs and the little kitchenette.
Comment from Hotel Management
Apr 22, 2017 by Wing Yin Choi, Hotel Management
Dear Rimma, Thank you for your full score and compliments on your stay at Citadines South Kensington. I'm so glad to hear that our accommodation was suitable for you and your family. We hope to welcome you again soon!
4 out of 5
Recommended
for Families
by A verified traveler

Great hotel for families with children!

Posted Apr 2, 2017
Pros: Clean, efficient, and welcoming staff, great for families!
Cons: Not much.
Location: Location is very convenient to transportation to London centres and Heathrow Airport, with lots of restaurants and grocery stores!
Wonderful experience. Staff great, facilities clean and efficient. Apt with bedroom and toilet upstairs a bit high for seniors and young children!
Comment from Hotel Management
Apr 2, 2017 by Wing, Hotel Management
Dear M, Thank you for your lovely review. I’m very glad to hear that your stay was positive and our facilities met your expectations. The location of our residence is indeed very convenient, that is suitable for all of our travellers. We look forward to seeing you again soon. Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from WV USA

Great location in London.

Posted Mar 31, 2017
Pros: The hotel was great and the staff made it that much better. The staff always greeted us with a smile and hello. The room was clean and quite large
Location: The location is really good close to underground to go off and explore the great city of London. There are several museums close by.
We stayed at this hotel for several days while in London. It is close to underground, very handy. There are many restaurants in the area all close by. They have laundry facilities on site and a lovely lounge area to sit and relax and enjoy. We really enjoyed our stay here. The hotel staff were excellent and always ready to answer any questions and help in anyway.
Comment from Hotel Management
Apr 2, 2017 by Wing, Hotel Management
Dear Dave, Thank you for your great review. I’m very glad to hear your stay was so positive. Your kind comments about our front desk team are much appreciated and will be shared with the rest of the staff at the property, I am sure they will be also very pleased to hear your feedback. I hope we are able to further exceed your expectations when you are staying with us again, we very much look forward to welcoming you back to Citadines South Kensington London. Best wishes
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver , Canada

Location location

Posted Mar 27, 2017
Great hotel for families! We always stay at Citadines for stays longer than 3 days. The kitchenette and onsite laundry facilities are is a huge bonus! Fantastic location, very safe, 6 min walk to underground. Surrounded by many cafes, variety of restaurants, supermarkets, and several tourist destinations. Citadines are not really hotels as you don't have the same service hotels provide such as daily hour keeping unless you pay extra. So don't expect to come back to a made up bed with new sheets, tidied up room and bathroom everyday ! Wifi is free but slow so no streaming of any kind. Good for basic browsing.
Comment from Hotel Management
Apr 2, 2017 by Wing, Hotel Management
Dear Guest, Thank you for your wonderful review and it was a pleasure having you stay with us. We hope to educate all of our future guests about our Citadines brand because indeed, we want us to be the preferred choice of accommodation!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent aparthotel.

Posted Mar 19, 2017
If you like a small hotel without fancy facilities in a great location then this is for you!! Loved the Kitchenette. 5 min walk to underground. Safe residential area with cute grocery store 1 min walk up the street. I went for a run every day in Kensington Gardens/Hyde park. Are several take away dinners in. ( the food hall at Harrod's is amazing!!). My only 2 complaints were that there was no where to blow dry your hair in front of a mirror and no reading lights for the bed. But really - these were VERY small issues!!! Would totally go back to this hotel.
Comment from Hotel Management
Apr 2, 2017 by Wing, Hotel Management
Dear Guest, Thank you for you positive feedback. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. See you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a quiet neighbourhood

Posted Mar 5, 2017
Pros: Free coffee, hot chocolate at ground floor.
Location: Food. Restuarents are everywhere near the hotel
An enjoyable stay at citadines south kengiston, albeit with a small room.
Comment from Hotel Management
Apr 2, 2017 by Wing, Hotel Management
Dear Guest, Thank you for your positive comments about our residence. I am glad to had such an enjoyable stay. We look forward to seeing you again. Best wishes